This document provides a summary of Deuntra Steele's professional experience and qualifications. It includes a 3 sentence professional summary highlighting her organizational skills, detail orientation, ability to prioritize, and remain calm under pressure. Her experience includes over 2 years as a Customer Service Associate at Blue Cross Blue Shield of Alabama where she answered customer questions, resolved issues, and maintained accounts. She also spent over 1 year as a Counter Intelligence Agent and Digital Imaging Specialist at Best Buy where she assisted customers, solved hardware and software problems, and achieved sales goals. Her education includes a Master's in Information Technology from University of Maryland University College and a Bachelor's in Computer Information Systems from Alabama State University.
1. Deuntra Steele
800 Basswood Drive Adamsville, AL 35005 Phone: 205-240-6197 E-Mail: deuntrasteele@yahoo.com
Professional Summary
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and
stay calm under pressure. Proficiency with personal computers, which include a working knowledge of networking and Microsoft Office
applications, excellent written, verbal and communication skills, and the ability to work well with others.
Experience
Blue Cross Blue Shield of Alabama, Birmingham, AL
Customer Service Associate 2013-2015
Answering product and service questions for individual members; suggesting information about other products and services
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Write routine correspondence in response to inquiries and draft a variety of other written products.
Applying laws, rules or regulations and written guidelines to every day’s work
Maintaining financial accounts by processing customer adjustments. Recommends potential products or services to management by
collecting customer information and analyzing customer needs
Perform administrative and clerical processes using a computer to reconcile discrepancies and associate documents with related files
Preparing product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing
related results as needed
Best Buy, Montgomery, AL
Counter Intelligence Agent/ Digital Imaging Specialist 2011-2013
Responded to customer concerns, support and assist in achievement of departmental customer care and sales goals and objectives by
consistently applying product knowledge and CARE PLUS process skills to sell Product Service Plan (PSP), Product Replacement
Plan (PRP), accessories and complete solution
Communicate orally in order to provide correct information
Troubleshoot hardware, peripherals, software, operating systems and internet connections
Provided strong research and problem-solving capabilities
Education
University of Maryland University College, Adelphi, MD
Master of Science in Information Technology: Informatics
Alabama State University, Montgomery, AL
Bachelor of Science in Computer Information Systems
Graduation Date: 2013
Technical Qualifications
• Programming Language: HTML, C#, C++, CSS, ASP, JavaScript, Visual Studios, JBuilder
• Software Applications: Microsoft Suite (Excel, Word, Access, Power Point) Adobe Photoshop, FrontPage/Dreamweaver,
2. Macromedia Flash
• Operating Systems: Windows 9X/NT/2000/XP/2K3/7/8 Unix, Vista, MAC 0S 98/OS 9/ OS 10/ MAC OS X, Cisco, CSS, Linux,
Dell Server
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