KarenThorneResume 051516
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Karen Thorne has over 15 years of experience in training and instructional design at JPMorgan Chase, where she has created online and classroom training programs across various business units. Her technical skills include MS Office, Adobe, and JPMC internal systems, and her experience includes developing new hire curriculums, designing blended learning solutions, and collaborating with subject matter experts on projects. She provides references, technical skills, core competencies, and details of her experience creating training programs at JPMorgan Chase from 1999 to 2015.
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Karen Thorne has over 15 years of experience in instructional design, training, and developing learning strategies and solutions for JPMorgan Chase. Her technical skills include MS Office, various learning platforms, and JPMC internal systems. She has a proven track record of collaborating with subject matter experts to design and deliver online and classroom training programs across multiple business units.
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Strengthening the connection between technical education and employment
KarenThorneResume 051516
- 1. 1 Karen Thorne 614-832-6957 Kthorne0104@gmail.com CAREER SUMMARY Highly motivated education professional with proven experience in technical writing, instructional design, quality editing, facilitation, adult learning, the development of new hire curriculums, and creating innovative, cost-effective learning strategies and solutions for various business units within CTO. Recognized for establishing and maintaining strong client relationships and exceeding developmental needs. TECHNICAL SKILLS MS Word, Excel, PowerPoint, SnagIt, Adobe Presenter, Adobe Connect, SharePoint, Live Meeting, JPMC internal systems: Training Central/LMS, START, PMC. JPMC operating systems: ESDS, ECD, Customer Assist, TRIPS, DART. CORE SKILLS Technical Writing, Instructional Design, Quality Editor, Collaboration, Team Player, Facilitation, Relationship Building, Interpersonal Skills, Coaching/Leadership, Project Management, Communication Skills (written and verbal) Accuracy/Attention to details, Organized, Influencing/Negotiating, Adaptability/Flexibility, Quick Study EXPERIENCE JPMorgan Chase Columbus, OH 1999 - 2015 Training Officer II, CTO Learning & Development 2004 – 2015 Collaborated with SME’s in the creation and conversion of classroom-based learning to online learning for ATM Ops and ESDS related courses involving multiple lines of business. Developed storyboards and partnered with e-learning team to ensure highest quality. Designed and developed business writing courses for CTO/Operations associates. Developed successful new hire on-boarding training programs for Reconciliation Services, Check Research & Adjustments, Exceptions and Returns using a blended learning approach that consisted of classroom and self-studies, and included global audiences. Partnered with Subject Matter Experts in multiple project initiatives to ensure successful implementation. for Operations and Retail staff. Conducted gap and skllls analysis. Designed and implemented cross-training curriculum for the Central Operations Service Center within a 4 week time frame which exceeded client expectations and enabled staff to resolve customer inquiries more efficiently. Created Know Your Audience and MITS online courses that provided a just in time learning solution for over 1,500 users. Conducted successful transition management, core skills and technical skills (MS Word, Excel, Power Point) training for multiple business units. Created effective learning and performance support materials in support of operations project initiatives that included Global Image Capture, ATM, WAMU/Reconciliation Services, TRIPS.net upgrade, MITS, Check Research and Adjustments, and Exceptions/ Returns global sourcing.
- 2. 2 Karen Thorne Sr. Training Specialist, CTO Learning & Development 2002-2004 Delivered new hire orientation and procedural training for the successful start-up and implementation of the State of New York Lockbox in Binghamton, NY. Provided high quality, innovative training, consulting and performance assessments to operations sites, R & IP Lockbox, Card Services and Deposit Operations. Created SOPs (Standard Operating Procedures) and job aids in support of Wholesale, Retail and Specialty Lockbox and St of NY Lockbox. Delivered systems and transition management training for National Retail Lockbox during the consolidation of BOCS (card services). Provided training support to the Exceptions team throughout the Illinois Conversion. Conducted new hire orientation and trained Elgin lockbox staff on all wholesale and retail lockbox procedures. Training Coordinator, CTO Learning & Development 1999-2002 Created facilitation schedules. Designed tracking for learner curriculums. Coordinated and facilitated team meetings. Supported management with travel arrangements and meeting schedules. Assisted with new hire onboarding logistics. EDUCATION Lee School of Business/Southern Ohio College JP Morgan Chase internal courses; Communication, Negotiating/Influencing, Seven Habits of Highly Effective People AFFILIATIONS ASTD (American Society of Trainers and Developers) AWARDS JPMorgan Chase Icon Award Winner