This document is a resume for Matthew P. Ryle that outlines his education, skills, computer knowledge, and work experience. Key highlights include an Associate of Applied Science degree in Computer Networking Systems and Software Application Programming from ITT Technical Institute, over 20 years of experience in problem solving and customer service, and extensive knowledge of Windows server, networking, virtualization, programming languages, and managed services/ticketing systems from his current role as Managed Services Department Manager and Senior Network Engineer at WRK Systems, Inc.

1. Matthew P. Ryle
9622 Spaulding Omaha, NE 68134
GV (402) 957 - 1388
Matthew.Ryle@Gmail.com
EDUCATION
ITT Technical Institute
Associate of Applied Science, February 2006 -Major: Computer Networking Systems
Associate of Applied Science, February 2007 -Major: Software Application Programming (partial)
Kaseya Certified Administrator, FIU
Self taught on many topics according to needs of particular job or customer
KEY SKILLS AND PERSONAL QUALIFICATIONS
Management
● Extensive & detailed management training
● Effectively managed 45 direct employees in a high volume environment
● Procedure Development and Documentation
Professionalism
● 20 years of problem solving, staff development, creative resolution of customer needs
● Able to coordinate multiple projects; can shift to cover a multitude of positions
● Handle crisis situations in a calm and capable manner
● Highly developed analytical, mediation, and intercommunication abilities
● Professional with a good sense ofhumor, strong sense ofcommitment toward success
● Quickly learn and adapt to advance wherever employed
COMPUTER KNOWLEDGE
Windows Server 2000,03, 03r2, 08, 08r2,12 configuration and support
● Proficient in creating and maintaining useraccounts and Organizational Units
● Group Policy management
● Distributed File System (DFS, DFSRS, FRS, SysVol)
● Windows Networking: DNS, DHCP, Network Shares, Network Profiles, Login Scripts (.bat and .vbs)
● Terminal services, Citrix
● Domain conversions and implementations
● Some Microsoft Exchange
TCP/IP Networking and Planning
● LAN/WAN Infrastructure Design and Implementation
● Cisco IOS
● Network Troubleshooting PC / Server / Routers / Switches/ Cabling/ Firewalls
Documentation of System/Network configuration and troubleshooting
● Visio network diagrams, Intranet, word processing documents,Connectwise
● Adept at document creation of procedures/processes,screenshots and userinstruction
MS Windows 9x and NT/2000/XP/Vista/7/8 Workstations and 2000/2003/2008/20012 Server / Advanced
● Installation, Configuration, and Upgrades
● Application and management of Windows Service Packs and Patches as well as 3rd party applications
● Configuring Software Firewalls and Anti-Virus (AVG, Symantec, McAfee, etc)
● Comfortable with SystemMonitor, Network Monitor and various MMCs
● Use of Backup tools (Acronis, Arcserve, Yosemite, AppAssure,StorageCraft, Windows)
● Understanding of Web pages,CMS’ and Servers (HTML, CSS, javaScript/ Joomla, Wordpress / Apache,
IIS)
Linux OS
● Familiar with SuSE, Fedora, FreeBSD, RedHat, Centos and other flavors of *NIX
● Navigation of KDE and GNOME desktops as well as other Window Managers

2. ● Comfortable with Vi and Bash and similar editors and shells
VOIP
● Installed and configured Voice Over IP (VOIP) Servers and telephones (Altigen) from DMARC to handset
PC and Server Hardware/Software Troubleshooting
● Adept at isolating hardware problems down to the component level (Mainboard, processor,BIOS, power
supply,systemmemory, HDD, etc)
● Diagnose, repair on site or remotely, either via usercontact (phone), or remote administration using VNC,
RDP
● Installation and configuration of hardware and software
● Extensive use of Event Log and monitors
Disaster Recovery, Virtualization and Hypervisors
● Recovery of Servers from backups of various types to similar, dissimilar and virtual hardware (testing and
disaster)
● VMware- Server 1.8, Server 2, ESX, ESXi, vSphere, VMware Converter, vCenter
● Microsoft- HyperV Server
● Oracle- VirtualBox
● Development of Disaster Recovery Procedures
● Use of SAN, NAS, and portables for disk-to-disk backup and recovery including offsiting of customer data
Programming/Srcipting Languages
● HTML, CSS (Dreamweaver and hard-coding)
● Windows Shell Scripting, Powershell Scripting, Visual Basic Scripting
● worked with SQL, Javascript, Java, C++
Managed Services, Automation and Ticketing
● Advanced Kaseya Administrator
● Connectwise Ticketing System
● have used Windows Server Update Services (WSUS)
Mobile
● iOS, Android, Blackberry
WORK EXPERIENCE
-WRK Systems, Inc Omaha, NE,
Managed Services Department Manager and Senior Network Engineer, Special and/orsensitive projects,
managing 1000+ servers and 3000+ workstations for 200+ clients
200+ disk-to-disk backups
100+ Disaster Recovery contracts
August 07 - Present
-Qwest, Omaha/ Council Bluffs;
Asst.Sales Manager,
April 04 – August 07
-Dillard’s, Lincoln, NE;
Sales Manager,
September 01 – March 04
-Rock Bottom Brewery, Denver, Colorado;
Sous Chef Asst.Manager