Karissa S Lloyd
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Karissa Lloyd is applying for an IT position and summarizes her educational background which includes a Bachelor's degree in Management Information Systems from Virginia College as well as her 10 years of experience in customer service. She details her technical skills such as Visual Studio, C++, Active Directory, and Microsoft Office. Lloyd believes her combination of education and experience make her a strong candidate for the position.
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Karissa S Lloyd
- 1. KARISSA LLOYD 711 Harbsion Station Circle Columbia, SC 29212 Home: 803-834-5012 KarissaL007@msn.com Dear Human Resource Manager, It is with excitement that I came across the position listed on your website. As a recent graduate from Virginia College with a Bachelor’s of Science in Management Information Systems, I welcome the opportunity to show you how my educational background and professional experience will benefit your company. You may be wondering why a former Customer Service with 10 year experience is applying for this position. If so, please take a moment to review my qualifications. You'll see that I have the required skills to transition into this new role. I am ready for this career change and guarantee that my work will exceed your expectations. I have previous work experience that will contribute to my success within your company. I have formal training in the sills listed below: Visual Studio , C++, Active Directory, CompTIA A+ and Microsoft Office Experience with a variety of platforms and frameworks: Windows, Java EE, Android, and iOS A combination of the following technical skills: client/server, HTTP, Java, JavaScript, HTML, SQL, I also have skills in analyzing network data to determine network usage, disk space availability, or server function. Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment. I can also configure security settings and grant access permissions for groups or individuals. I have the ability to evaluate local area network or wide area network performance data to ensure sufficient availability and speed, to identify network problems, or for disaster recovery purposes.I am confident this is the right career for me. I welcome the challenge that will come along with a career in this field and know I'd be a great fit at your company.A copy of my resume is included for your review. I welcome the opportunity to meet with you to discuss this position and how my experience will play a key role in your company's success. Sincerely, Karissa Lloyd
- 2. KARISSA LLOYD 711 Harbsion Station Circle Columbia, SC 29212 Home: 803-834-5012 - KarissaL007@msn.com Skills Microsoft Office expert Data warehousing and analytics Strong decision maker Microsoft Exchange 2010 and Lync High customer service standards Telecommunications knowledge Proficient with Microsoft Office Suite PC Troubleshooting proficiency Security Configuration Object-oriented design and PC Support Database maintenance and Quality Control C++ and Cloud computing and Programming Devoted to data integrity Remedy Ticketing Work History 06/2015-Present Customer/Tech Service Rep II Wells Fargo Columbia, SC Provided base level IT support to company personnel. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Assisted Internal Bankers with policy and procedures for established and new customers. Assist bankers in all locations on maintenance of accounts and updating consumer products. Maintained confidentiality of bank records and client information. 04/2012 to 05/2015 Retention Representative Time Warner Cable-Call Center West Columbia, SC Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 04/2006 to Present Systems Administrator New Covenant Church Eastover, SC Maintained security, backup, and redundancy strategies and made recommendations to improve technical practices. Tested features across various browsers. Fixed bugs as they were encountered and set up equipment for employee use. Education- December 2013 Bachelor of Science: Management Information Systems Virginia College - Birmingham, AL