Scalar Decisions Inc., headquartered in Toronto, Ontario, has a broad portfolio of I.T. solutions including managed infrastructure services. Scalar provides secure and highly-available managed infrastructure to customers who require a customizable solution, strong technical support and engaged management. For customers who own their own infrastructure, Scalar can provide services to support and manage that infrastructure, in whole or in part. Customers can take advantage of the technological expertise of Scalar’s support team, available 24x7x365.

1. Infrastructure
Management
Services

2. 1.866.364.5588 | scalar.ca
About Scalar Infrastructure Services
Scalar Decisions Inc., headquartered in Toronto, Ontario, has a broad portfolio of I.T. solutions including
managed infrastructure services. Scalar provides secure and highly-available managed infrastructure to
customers who require a customizable solution, strong technical support and engaged management.
For customers who own their own infrastructure, Scalar can provide services to support and manage
that infrastructure, in whole or in part. Customers can take advantage of the technological expertise of
Scalar’s support team, available 24x7x365.
features
¡ Management of physical infrastructure
¡ Management of the operating system
¡ Management of the ESX/Hyper-V/Nutanix layer which administers the servers contained
in the system
¡ Management of the Nutanix or Flexpod hardware layer which administer the servers contained
in the system. This service includes the firmware updates to the control stations as well as the
software patches and operating environment updates
Managed Servers – Hypervisors and Converged Infrastructure
Hypervisor management for server provisioning, network, and storage in the converged platform.
It includes monitoring of system health, patching, security updates and troubleshooting in the
event of hardware and software errors.
features
¡ Management of network, and security devices
¡ Local Area Network (LAN) administration includes daily administration and monitoring of
the LAN devices including switches, routers and wireless access point management
¡ Wide Area Network (WAN) administration includes daily administration and monitoring of the
WAN devices including MPLS, point-to-point, vendor management and failover monitoring
and management
¡ Management of load balancers includes daily administration and monitoring of the F5’s
load balancer devices
Managed Networks and Load Balancing
Scalar’s Managed Network Services provides a cost-effective solution for the day-to-day
management of all your network requirements.

3. VANCOUVER CALGARY EDMONTON WINNIPEG LONDON TORONTO OTTAWA MONTRÉAL
features
¡ Storage administration includes daily administration and monitoring of storage arrays
¡ Management of fibre channel ports and monitor status of disk and hardware failures
¡ Monitor replication storage-based replication from site to site
¡ Monitor CIFS shares
¡ Operating environment, and firmware updates to the storage arrays,
and fabric software - array/fabric
Managed Storage
Scalar’s Managed Storage Services provides a cost-effective solution for the day-to-day
management of all your storage requirements, leveraging Dell/EMC, NetApp storage arrays, and
other types of storage infrastructure.
Managed Infrastructure Service Benefits
¡ Engaging Scalar’s managed infrastructure services allows clients to focus internal resources
on core business functions, versus managing infrastructure
¡ Highly trained, and certified technicians manage your environment, and provide
recommendation for continuous improvement
¡ 24 x 7 x 365 support from two operations centres in Canada
¡ 2000+ technical certifications
¡ Attrition rate below 2% - happy employees provide continuity and stability
improve service
¡ Contract for outputs
with SLAs, not inputs
¡ Agility
¡ Access to skills
and experience
¡ Access to innovation
improve economics
¡ Reduced costs
¡ Capex to Opex
¡ Flexibility
reduce risks
¡ Financial
¡ Technical
¡ Performance
¡ Schedule
¡ Security

4. 1.866.364.5588 | scalar.ca
Scalar provides the following management services to maintain optimal system availability and security:
Management Services
¡ Scalar provides an Operations Centre that is staffed 24 hours per day,
7 days per week, 365 days per year, including holidays.
¡ Deployment, monitoring, and management
¡ Incident & Event Management
¡ Problem Management
¡ Change Management
¡ Patch Management
¡ Capacity Management
Why Scalar?
¡ #1 ICT Security Company in Canada on the 2014 to 2017 editions of the Branham 300 list
¡ Support over 100 clients in 15 industries - Top 3 industries are M&E, Finance, & Technology
¡ Most are repeat clients expanding scope because of great service delivery
¡ 90+ employees on Managed Services team
¡ SOC 1 and SOC 2 certified – Audited annually by Deloitte
¡ Benchmarked prices confirm that we are competitive
¡ Unbiased support of the best platform
¡ Meet over 99.75% of SLAs
Infrastructure Services Partners