dcVAST is a third party IT support company that offers exceptional customer service through their Service First Philosophy. They have a comprehensive service flow including a live domestic call center, immediate incident escalation, and direct access to technical support engineers. dcVAST also has a superior service delivery model with over 149,000 parts stored across 131 locations allowing for fast distribution. They provide operational advantages such as simplified contracts and flexible service level agreements to help customers contain costs. dcVAST supports solutions from OEMs such as Cisco and can assist customers with both on-premise and data center infrastructure needs due to their 28 years of IT experience.

1. 1319 Butterfield Road, Suite 504 Downers Grove, IL 60515 | 800-4dcVAST (800-445-2786) | www.dcvast.com
3rd Party Support
Service First Philosophy
The Service First Philosophy is our commitment to customers that maximizing their uptime is our top priority,
while also being responsive, collaborative, and accountable.
Exceptional Customer Service Experience
With dcVAST, you will have a comprehensive service flow with our live domestic call center, minimal wait time,
immediate incident escalation, and direct access to technical support engineers, a dedicated account team, and senior
management.
Superior Service Delivery
Our sophisticated network of 149,000 parts are spread across 131 stocking locations and are stored regionally and
locally, as well as on-site, allowing for fast distribution and service. Direct access to our field service engineers and
technical support engineers with direct OEM experience allows for personal, expedited attention to your data center
needs.
Operational Advantage
dcVAST can assist with your cost containment
initiatives by offering the following advantages: simplified contracts with OEM consolidation, clear and organized
invoices, flexible service level agreements (SLAs), and the ability to add or remove equipment at any time.
Supported OEMs
CISCO
dcVAST IT Solutions
dcVAST helps keep your digital business running. We
offer a range of infrastructure and data management
solutions to fit the way your business works. Our suite
of services can support your on-premise solutions or
build your IT infrastructure in dcVAST’s secure data
center. We combine more than 28 years of IT services
experience and partnerships with top technology firms
to ensure the latest advanced solutions are quickly and
effectively integrated into your IT environment.