First Technology provides a broad range of tiered managed services offerings to suit businesses' specific needs, including helpdesk, workstation, server, network, Wi-Fi, and printing management. They assure best practices by utilizing ITIL, MOF, and PRINCE2 frameworks. Their services provide benefits like remote support, uptime monitoring, problem resolution, and freeing up in-house IT resources.
Remote IT Infra - lower cost & higher efficiencyAbimanyu V
Why should your business consider remote IT infrastructure management services in 2014 ?
Your IT infrastructure costs you too much ?
Did you know, many companies revenue growth is limited by their IT infrastructure expenses ?
This short video should answer your pain areas.
The document discusses Skylark Managed Services, which provides IT management and monitoring services to integrate customers' businesses with IT. It outlines Skylark's managed services portfolio, including service desk, monitoring tools, delivery models, and pre-requisites. Customers are provided dashboards and reports for visibility into IT infrastructure and business services.
This document summarizes the services offered by a company providing remote infrastructure management and application management services. They offer services including [1] remote monitoring and management of IT infrastructure including networks, servers, security and applications; [2] application maintenance and operations support; and [3] database administration services. They aim to help companies optimize their IT operations and reduce costs through automation and remote management.
The document discusses various infrastructure management services including network management, security management, data center management, desktop management, database management, mail management, firewall management, and application management. It also discusses monitoring and management services, facility management services, consulting services, and disaster recovery and business continuity planning. The last section discusses different phased approaches to outsourcing infrastructure management services.
KNOWARTH offers Remote Infrastructure Management Services (RIMS) and Remote Data Center Management that enable organizations to remotely manage & monitor their IT infrastructure
Kryptos adept RemoteInfrastructureManagementServices(RIMS) delivers business value
that reduces both capital and operational expenditure, improving productivity and end user
satisfaction. Finde more details @ http://kryptostech.com
Remote Infrastructure Management Services (RIMS) allows Accel Frontline to remotely monitor, manage, and maintain a customer's IT infrastructure on a 24/7 basis. Key services include server management, infrastructure application management, storage management, network management, desktop management, and a service desk for user support. Accel provides monitoring tools, regular reporting, and service level agreements to ensure issues are addressed in a timely manner based on severity level.
The document discusses managed IT solutions provided by ESW Tech. It outlines challenges companies face with IT management including downtime, lack of after-hours support, and missing specialized skills. ESW Tech offers flexible managed services including 24/7 monitoring, helpdesk support, security management, and data protection to address these challenges. The benefits highlighted are focusing on core goals, avoiding fixed costs, flexibility, improved monitoring and management, and enterprise-level support for small to mid-sized businesses.
Remote IT Infra - lower cost & higher efficiencyAbimanyu V
Why should your business consider remote IT infrastructure management services in 2014 ?
Your IT infrastructure costs you too much ?
Did you know, many companies revenue growth is limited by their IT infrastructure expenses ?
This short video should answer your pain areas.
The document discusses Skylark Managed Services, which provides IT management and monitoring services to integrate customers' businesses with IT. It outlines Skylark's managed services portfolio, including service desk, monitoring tools, delivery models, and pre-requisites. Customers are provided dashboards and reports for visibility into IT infrastructure and business services.
This document summarizes the services offered by a company providing remote infrastructure management and application management services. They offer services including [1] remote monitoring and management of IT infrastructure including networks, servers, security and applications; [2] application maintenance and operations support; and [3] database administration services. They aim to help companies optimize their IT operations and reduce costs through automation and remote management.
The document discusses various infrastructure management services including network management, security management, data center management, desktop management, database management, mail management, firewall management, and application management. It also discusses monitoring and management services, facility management services, consulting services, and disaster recovery and business continuity planning. The last section discusses different phased approaches to outsourcing infrastructure management services.
KNOWARTH offers Remote Infrastructure Management Services (RIMS) and Remote Data Center Management that enable organizations to remotely manage & monitor their IT infrastructure
Kryptos adept RemoteInfrastructureManagementServices(RIMS) delivers business value
that reduces both capital and operational expenditure, improving productivity and end user
satisfaction. Finde more details @ http://kryptostech.com
Remote Infrastructure Management Services (RIMS) allows Accel Frontline to remotely monitor, manage, and maintain a customer's IT infrastructure on a 24/7 basis. Key services include server management, infrastructure application management, storage management, network management, desktop management, and a service desk for user support. Accel provides monitoring tools, regular reporting, and service level agreements to ensure issues are addressed in a timely manner based on severity level.
The document discusses managed IT solutions provided by ESW Tech. It outlines challenges companies face with IT management including downtime, lack of after-hours support, and missing specialized skills. ESW Tech offers flexible managed services including 24/7 monitoring, helpdesk support, security management, and data protection to address these challenges. The benefits highlighted are focusing on core goals, avoiding fixed costs, flexibility, improved monitoring and management, and enterprise-level support for small to mid-sized businesses.
This document provides an overview of an international IT managed services provider. It summarizes the company's services portfolio including 24/7 monitoring and support, backup management, and flexible service models. It also outlines the company's sales strategy focusing on channel partners, data centers, and enterprises. The company has over 150 years of experience, manages over 5,000 support tickets per month, and has a 100% restore success rate.
YASH IT infrastructure Center of Excellence uses a three dimensional approach to develop and sustain excellence. The three dimensions would help with: IT infrastructure managed services expertise, including emerging trends, Service Management (ITSM) excellence development and generate assets (solution frameworks and best practices) for our customers.
Shuffle IT Solutions provides a comprehensive IT service desk called Shuffle IT Solutions Service Desk to help organizations manage changes to their IT infrastructure and ensure high levels of service availability. The service desk allows companies to streamline IT processes, manage the service lifecycle, and provide effective control over support and delivery. It addresses the challenges of supporting today's complex IT environments through scalable service management and by handling over 1 million support requests annually.
Acculink systems end user presentationArt Morrison
Acculink Systems provides IT support and management services including 24/7 monitoring, asset management, security assurance, preventative maintenance, and reporting to help clients focus on their business by taking care of IT needs, ensuring issues are addressed proactively to reduce costs and downtime while securing systems and achieving compliance.
Managed services is the practice of transferring day-to-day IT management responsibilities to a third party provider to improve operations efficiency. Managed services replace traditional IT management and outsourcing by providing a more cost-effective way to manage networks, systems and applications. HALOTEQ provides various managed services including desktop management, server hosting, network management, and security management to help clients lower costs, reduce risks, and allow IT staff to focus on core competencies rather than daily management tasks. HALOTEQ's managed services involve assessing a client's existing IT infrastructure, performing any needed remediation work, monitoring ongoing performance, and providing support to maintain and operate the infrastructure.
This document discusses best practices for migrating distributed control systems (DCS). It covers why migrations are necessary due to issues like aging systems, loss of support, and high maintenance costs. Selection criteria for new systems include taking advantage of new technologies, long-term supplier support, accommodating advanced applications, and minimizing costs, risks, and downtime. Common migration approaches like bulldozing, cabling solutions, transition solutions, and I/O replacement are presented along with their benefits and challenges. Critical implementation guidelines emphasize planning with clear objectives and timeframes, using standards, involving operations teams early, and preparing with a project timeframe shorter than the outage period.
Acculink systems end user presentationArt Morrison
Acculink Systems provides IT support and management services including 24/7 monitoring, alerting and reporting, asset management, security assurance, preventative maintenance, and quarterly business reviews. Their services are designed to help businesses focus on their core operations by reducing IT costs, downtime, security risks, and improving asset utilization through proactive maintenance and reporting.
“Core Database Systems - Providing search engine optimization and internet marketing services, Affordable SEO, Social Media Optimization, PPC. We provide services in: Website Development, SEO Services, Data Processing, Web ERP and Professional IT Training etc. For details please visit our website.”
MindRiver is an IT services company based in Bangalore, India with over 430 employees that generated $4 million in revenue in 2009-2010. They offer managed services including application development and support, infrastructure management, consulting, cloud computing and systems integration. Their managed services are delivered through a shared services desk model with centralized facilities and infrastructure. Key differentiators include strong processes, technical teams, customer relationships and a focus on employee satisfaction. Major customers include HP, Acer and over 100 added in cloud computing.
Netmagic can enhance the utility, availability and responsiveness of your mission-critical IT for end-users & customers and lower your total cost of ownership. Our end-to-end infrastructure management services are compliant with world-class ITIL standards.
Smart IMS is an IT services company established in 1994 that provides information management systems, applications, ERP, databases, quality assurance, and professional services. It has over 250 employees located across the US, India, and Canada. Smart IMS offers experienced management, scalability, flexibility, and a track record of success across various industries. Its services include application development, infrastructure management, security solutions, help desk support, and business intelligence solutions.
Akram Mohamed Fathy is an IT Support Supervisor at Xceed Contact Center in Egypt. He has over 10 years of experience in IT support roles. His current responsibilities include coordinating IT projects, ensuring business continuity, implementing new software/technologies, and providing guidance to staff. He has previously worked as a Senior IT Support Engineer and a Customer Service Representative at Telecom Egypt. Fathy has a Bachelor's degree in Computer Science and several technical certifications.
24x7 NOC services are setup to meet your infrastructure support requirements. NOC Services delivers the monitoring and management services includes network monitoring, server monitoring, application monitoring, website monitoring and US and Global 24x7.
Decisions Management use case : Telecom Customer Support AutomationiSencia Belgium NV
This document discusses automating telecom customer support processes using a system called DARE (Diagnosis And Repair Engine). Key points:
- DARE aims to simplify and standardize support, improve first-time resolution, and increase efficiency. It provides a single system for automated and interactive support.
- DARE collects data from various backend systems, applies business rules to diagnose issues, and provides guidance to call center operators and field technicians.
- The system aims to improve customer experience, support consistency, and allow remote diagnostics and repairs to reduce field visits.
Managed Services - Small, Medium, or Large - what's the best fit for your org...Smart ERP Solutions, Inc.
Reconnect Envision Session
SmartERP provides flexible PeopleSoft Application support, we know once size does not fit all. Hosted or On-Prem our full range of support services can be tailored to fit the ebb and flow of your business demands. Learn how we can help and support your organization.
Recopilación de mapas mentales realizados por los estudiantes del curso Dibujo Tecnico Grupo 201420_10 de la Universidad Nacional Abierta y a Distancia.
Compilación de planos isometricos y planos vistas básicas realizados a mano alzada, a escala 1:1 por el grupo de 201420_10 del curso Dibujo Técnico de la Universidad Nacional Abierta y a Distancia.
Enem Nostrum Remedies Pvt. Ltd. is a leading pharmaceutical research center in India providing formulation development, analytical services, and bioequivalence studies across three divisions from two facilities totaling 50,000 square feet. It has over 15 years of experience and a staff of over 160, including formulation scientists, analytical researchers holding advanced degrees, clinical researchers, and quality assurance personnel. The document outlines the company's credentials and certifications, facilities, expertise, and commitment to quality assurance and data integrity.
Este documento discute los derechos y responsabilidades de los diseñadores, el proceso para realizar trabajos y factores a considerar al cobrar por un proyecto. Explica que los diseñadores deben tomar en cuenta sus derechos como un brief creativo, contrato y anticipo, así como su compromiso de no aceptar trabajos que no puedan completar y asesorar a clientes. También describe los pasos comunes de contactar clientes, analizar proyectos y crear presupuestos, considerando factores como el tamaño del cliente, plazos y experi
Recopilación de imágenes de la elaboración de maquetas realizas por los estudiantes del grupo 201420_10 del curso Dibujo Técnico de la Universidad Nacional Abierta y A distancia
This document provides an overview of an international IT managed services provider. It summarizes the company's services portfolio including 24/7 monitoring and support, backup management, and flexible service models. It also outlines the company's sales strategy focusing on channel partners, data centers, and enterprises. The company has over 150 years of experience, manages over 5,000 support tickets per month, and has a 100% restore success rate.
YASH IT infrastructure Center of Excellence uses a three dimensional approach to develop and sustain excellence. The three dimensions would help with: IT infrastructure managed services expertise, including emerging trends, Service Management (ITSM) excellence development and generate assets (solution frameworks and best practices) for our customers.
Shuffle IT Solutions provides a comprehensive IT service desk called Shuffle IT Solutions Service Desk to help organizations manage changes to their IT infrastructure and ensure high levels of service availability. The service desk allows companies to streamline IT processes, manage the service lifecycle, and provide effective control over support and delivery. It addresses the challenges of supporting today's complex IT environments through scalable service management and by handling over 1 million support requests annually.
Acculink systems end user presentationArt Morrison
Acculink Systems provides IT support and management services including 24/7 monitoring, asset management, security assurance, preventative maintenance, and reporting to help clients focus on their business by taking care of IT needs, ensuring issues are addressed proactively to reduce costs and downtime while securing systems and achieving compliance.
Managed services is the practice of transferring day-to-day IT management responsibilities to a third party provider to improve operations efficiency. Managed services replace traditional IT management and outsourcing by providing a more cost-effective way to manage networks, systems and applications. HALOTEQ provides various managed services including desktop management, server hosting, network management, and security management to help clients lower costs, reduce risks, and allow IT staff to focus on core competencies rather than daily management tasks. HALOTEQ's managed services involve assessing a client's existing IT infrastructure, performing any needed remediation work, monitoring ongoing performance, and providing support to maintain and operate the infrastructure.
This document discusses best practices for migrating distributed control systems (DCS). It covers why migrations are necessary due to issues like aging systems, loss of support, and high maintenance costs. Selection criteria for new systems include taking advantage of new technologies, long-term supplier support, accommodating advanced applications, and minimizing costs, risks, and downtime. Common migration approaches like bulldozing, cabling solutions, transition solutions, and I/O replacement are presented along with their benefits and challenges. Critical implementation guidelines emphasize planning with clear objectives and timeframes, using standards, involving operations teams early, and preparing with a project timeframe shorter than the outage period.
Acculink systems end user presentationArt Morrison
Acculink Systems provides IT support and management services including 24/7 monitoring, alerting and reporting, asset management, security assurance, preventative maintenance, and quarterly business reviews. Their services are designed to help businesses focus on their core operations by reducing IT costs, downtime, security risks, and improving asset utilization through proactive maintenance and reporting.
“Core Database Systems - Providing search engine optimization and internet marketing services, Affordable SEO, Social Media Optimization, PPC. We provide services in: Website Development, SEO Services, Data Processing, Web ERP and Professional IT Training etc. For details please visit our website.”
MindRiver is an IT services company based in Bangalore, India with over 430 employees that generated $4 million in revenue in 2009-2010. They offer managed services including application development and support, infrastructure management, consulting, cloud computing and systems integration. Their managed services are delivered through a shared services desk model with centralized facilities and infrastructure. Key differentiators include strong processes, technical teams, customer relationships and a focus on employee satisfaction. Major customers include HP, Acer and over 100 added in cloud computing.
Netmagic can enhance the utility, availability and responsiveness of your mission-critical IT for end-users & customers and lower your total cost of ownership. Our end-to-end infrastructure management services are compliant with world-class ITIL standards.
Smart IMS is an IT services company established in 1994 that provides information management systems, applications, ERP, databases, quality assurance, and professional services. It has over 250 employees located across the US, India, and Canada. Smart IMS offers experienced management, scalability, flexibility, and a track record of success across various industries. Its services include application development, infrastructure management, security solutions, help desk support, and business intelligence solutions.
Akram Mohamed Fathy is an IT Support Supervisor at Xceed Contact Center in Egypt. He has over 10 years of experience in IT support roles. His current responsibilities include coordinating IT projects, ensuring business continuity, implementing new software/technologies, and providing guidance to staff. He has previously worked as a Senior IT Support Engineer and a Customer Service Representative at Telecom Egypt. Fathy has a Bachelor's degree in Computer Science and several technical certifications.
24x7 NOC services are setup to meet your infrastructure support requirements. NOC Services delivers the monitoring and management services includes network monitoring, server monitoring, application monitoring, website monitoring and US and Global 24x7.
Decisions Management use case : Telecom Customer Support AutomationiSencia Belgium NV
This document discusses automating telecom customer support processes using a system called DARE (Diagnosis And Repair Engine). Key points:
- DARE aims to simplify and standardize support, improve first-time resolution, and increase efficiency. It provides a single system for automated and interactive support.
- DARE collects data from various backend systems, applies business rules to diagnose issues, and provides guidance to call center operators and field technicians.
- The system aims to improve customer experience, support consistency, and allow remote diagnostics and repairs to reduce field visits.
Managed Services - Small, Medium, or Large - what's the best fit for your org...Smart ERP Solutions, Inc.
Reconnect Envision Session
SmartERP provides flexible PeopleSoft Application support, we know once size does not fit all. Hosted or On-Prem our full range of support services can be tailored to fit the ebb and flow of your business demands. Learn how we can help and support your organization.
Recopilación de mapas mentales realizados por los estudiantes del curso Dibujo Tecnico Grupo 201420_10 de la Universidad Nacional Abierta y a Distancia.
Compilación de planos isometricos y planos vistas básicas realizados a mano alzada, a escala 1:1 por el grupo de 201420_10 del curso Dibujo Técnico de la Universidad Nacional Abierta y a Distancia.
Enem Nostrum Remedies Pvt. Ltd. is a leading pharmaceutical research center in India providing formulation development, analytical services, and bioequivalence studies across three divisions from two facilities totaling 50,000 square feet. It has over 15 years of experience and a staff of over 160, including formulation scientists, analytical researchers holding advanced degrees, clinical researchers, and quality assurance personnel. The document outlines the company's credentials and certifications, facilities, expertise, and commitment to quality assurance and data integrity.
Este documento discute los derechos y responsabilidades de los diseñadores, el proceso para realizar trabajos y factores a considerar al cobrar por un proyecto. Explica que los diseñadores deben tomar en cuenta sus derechos como un brief creativo, contrato y anticipo, así como su compromiso de no aceptar trabajos que no puedan completar y asesorar a clientes. También describe los pasos comunes de contactar clientes, analizar proyectos y crear presupuestos, considerando factores como el tamaño del cliente, plazos y experi
Recopilación de imágenes de la elaboración de maquetas realizas por los estudiantes del grupo 201420_10 del curso Dibujo Técnico de la Universidad Nacional Abierta y A distancia
This document provides information about Comfortzone, a manufacturer of electric underfloor heating systems. It summarizes their product offerings, including mats, cables, insulation boards and thermostats. Testimonials are provided from satisfied customers. Key benefits highlighted are one fixed low price per square meter, easy installation, energy efficiency, programmable controls and a 10-year guarantee. Installation options and running costs are outlined. The document encourages readers to sketch their room dimensions to select the right system for their project.
The document discusses the future role of the Chief Information Officer (CIO). It states that future CIOs must demonstrate traits like vision, integrity, accountability, and risk-taking. They must also be collaborative, detail-oriented, and able to manage teams outside their direct control. Additionally, CIOs will be measured based 85% on their personality and relationship-building skills, and 15% on technical skills. Overall, CIOs must take a more strategic role in enabling the business and focusing on customer experience to remain relevant.
Este documento define un computador como una máquina que procesa información introducida por un usuario para obtener un resultado. Explica que el uso básico de un computador incluye encenderlo, verificar comandos básicos y buscar el programa necesario para completar una tarea. Además, describe los tipos principales de computadoras como supercomputadoras, computadoras de escritorio, portátiles y microcomputadoras, y explica que los computadores tienen aplicaciones importantes en actividades científicas y tecnológicas como sistemas industri
This document describes a pipeline for predicting long non-coding RNA (lncRNA) transcripts from comprehensive rat renal cell-type specific transcriptome libraries. The pipeline applies characteristics of lncRNAs, such as shorter open reading frames, lack of conserved domains, and cell-type specific expression, to filter transcripts from the libraries. Applying this multi-step filtering process identifies transcripts predicted to be lncRNAs based on satisfying all the characteristics. The results are stored in GTF format for further analysis and classification of different lncRNA types.
This document provides biographical and professional details about Ibrahim G. I. Attallah, including:
- His contact information, education background, certifications, and memberships.
- Over 35 years of experience as an architect working on residential, commercial, medical, educational, and government projects in Australia, Egypt, Middle East, and other countries.
- Experience includes roles as senior architect, team leader, CAD manager, and private design and construction work.
- Selected project experience covers a wide range of building types and sizes, from residential homes to hospitals, schools, government and commercial facilities.
T-coffee provides concise summaries in 3 sentences or less that provide the high level and essential information from the document.
The document describes the T-coffee multiple sequence alignment method. It combines information from global and local alignments, takes reference from other sequences, and extends the primary library through a triplet approach. Validation using BaliBase shows the extended library performs better than primary libraries, and T-coffee outperforms other methods on core region and complete alignment tests. However, T-coffee does not always outperform other methods for all specific cases.
FH-Networking provides managed IT services including remote monitoring and maintenance, backup and disaster recovery, and VoIP. They assess clients' current environments, onboard new services, and ongoingly manage clients' technology to keep their infrastructure optimized. Their services include essential IT support, a la carte options like professional monitoring and patch management, proactive network management and maintenance, and fully managed IT outsourcing solutions.
Al Thaqafah IT Solutions is an IT solutions company offering services across Saudi Arabia including IT infrastructure solutions, hardware and software sales, ERP, software development, and rugged computing solutions. It has offices in multiple locations worldwide and certified skills in consulting, integration, and alliances to offer best-in-class services. Al Thaqafah provides a range of IT services including technology product sales, infrastructure management, datacenter services, virtualization, software development, and enterprise mobility solutions.
SEDAB is a managed service provider that offers flexible IT solutions including essential IT support, a la carte services, proactive network management, and fully managed IT outsourcing programs to address common IT challenges faced by organizations like unpredictable downtime, rising costs, and security and compliance issues. Their approach involves assessing clients' environments, onboarding to stabilize systems, ongoing management and optimization through their Network and Security Operations Center, and protecting clients with industry best practices. Potential next steps include selecting desired services, undergoing a technical assessment, and receiving a solution proposal.
CDS is an IT services company with a mission to become a premier global IT services provider. It offers a range of IT services including database administration, application development and testing, network management, data processing, and corporate trainings. CDS aims to deliver superior services and become the most preferred IT services provider through expertise, cost-effectiveness, and complete solutions. It has experience in various technologies and industries globally.
This document is a resume for Alen Lonic. It summarizes his experience as an IT Operations Manager at ProHealthcare in Lake Success, NY, and prior roles including Systems Engineer at Citigroup in New York City and Network Security Analyst at Time Warner Cable in Jamaica, NY. The resume highlights his over 15 years of experience in IT operations management, project management, help desk support, network administration, server maintenance, and technical support. It also lists his areas of expertise, education including an Associate's degree in Information Technology and MCSE certification, and contact information.
Suhas Deshmukh is an experienced IT management professional with over 8 years of experience managing IT infrastructure, operations, projects, and teams. He has extensive technical skills and experience delivering IT services and solutions for enterprises. The document provides details of his skills, experience managing IT functions for various companies, and technical expertise.
Technowave is a privately held software consulting and contracting company in Damascus, Syria with over 45 employees. It provides cutting-edge IT solutions such as software development, data centers, networking, security, and more. The company's mission is to deliver comprehensive IT consulting services and help clients adopt new technologies. Its vision is to become a leading provider of high-end enterprise IT solutions through innovative approaches and a commitment to quality and customer satisfaction.
Provider for Business Technology solutions | Outsourced IT service delivery that helps companies maximize their business potential by developing a cost effective plan that can effectively utilize information technology. The core strength of ESW is to devise what you need by careful analysis and competitive review then to present the best possible solution for today that will carry your company well into the future. We manage your technology systems so you can do what you do best.......... run your business
Rajat Rao is seeking a position where he can utilize his analytical, technical, and interpersonal skills. He has over 15 years of experience in roles such as Service Availability Manager and Server Support Specialist. In his current role, he is responsible for incident management, problem management, change management, and ensuring services meet availability targets. Previously, he has worked at IBM and Convergys India, providing technical support and customer service. He has expertise in AIX, Linux, storage systems, databases, and server hardware.
Harsha Sarjapura Siddartha has over 5 years of experience in cyber security and information security domains. He has worked as a senior cyber security consultant at PricewaterHouse Coopers implementing data loss prevention solutions and database security management. Previously, he worked as a cyber security analyst at Accenture performing computer forensics, security administration, and infrastructure support. He has certifications in security implementation and auditing and has received several performance awards.
Remote Infrastructure Management Services (RIMS) allows Accel Frontline to remotely monitor, manage, and maintain a customer's IT infrastructure on a 24/7 basis. Key services include server management, infrastructure application management, storage management, network management, desktop management, and a service desk for user support. Accel provides monitoring tools, regular reporting, and service level agreements to ensure issues are addressed in a timely manner based on severity level.
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
A service desk acts as a single point of contact for all IT-related questions and monitors each layer of client service from beginning to end. It optimizes IT service delivery by remotely monitoring networks and systems, managing incidents, performing security tasks like vulnerability scans, and ensuring seamless transitions when replacing technologies. This improves client satisfaction by keeping networks running smoothly and minimizing disruptions. While a help desk focuses on immediate user issues, a service desk has a broader focus on processes and the client experience overall. For best results, an IT provider should implement both to gain the benefits of each.
Sakhile Gatyeni is a qualified MIS Analyst with 9 years of experience in business systems analysis, information management, and IT. He currently works as the Head of Technology and MIS Analyst at Sabcool Refrigeration, where he manages the organization's Microsoft AX Dynamics system, servers, networking, and other technologies. Prior to this role, he held technical analyst and support positions at Barclays Africa and other companies.
Alexander Lee Rhea is a Major Incident Manager and Change Manager with over 20 years of experience in IT service management roles. He has a Bachelor's Degree in Computer Information Systems and various ITIL certifications. He has extensive experience implementing and supporting ITSM tools like HP Service Manager, Remedy, Maximo, and IBM ManageNow. His experience includes roles managing incidents, problems, changes, releases and knowledge at Deutsche Bank, State Farm Insurance, and Bloomberg LP.
IT Infrastructure @ Essar Oil Ltd.(ITIL)Darshan Khant
This Presentation will give you overview about ITIL(It infrastructure Library).It shows you how IT infrastructure management practice implement in companies with huge IT Network and get benefit through Service Management
This document discusses infrastructure monitoring solutions from ONI that help businesses optimize performance and minimize risks by proactively monitoring their IT systems. Key benefits include mitigating risks, minimizing downtime, improving productivity, and gaining insights. ONI offers monitoring solutions like AssureMonitor and AssureMonitor 100 that provide alerts, reports and insights into infrastructure performance and availability. ONI aims to help customers keep their infrastructure running smoothly through proactive monitoring and issue resolution.
Nizamuddin Ansari is a network systems administrator with over 15 years of experience managing IT infrastructure and operations. He has expertise in areas like network administration, system administration, IT service delivery, and risk management. Currently he works as a System Administrator L2 (Team Lead) at Ola Cab, where he is responsible for monitoring network performance, managing IT systems and equipment, and overseeing a team of 9 members.
Similar to 03FT_ManagedServicesBrochure_HRdigital (20)
1. First Technology provides a broad
spectrum of multi-faceted Managed
Services offerings that are tiered in order
to best suit the specific needs of your
business. With our wide reach and years
of industry experience, we assure best
practice support structures by utilising
ITIL, MOF and PRINCE2.
2. First Technology Managed Services 1
CONTENTS
What are Managed Services 02
The benefits of Managed Services 03
What we offer 04
Our approach 05
Managed Helpdesk 06
Managed Workstations 07
Managed Servers 08
Managed Networks 09
Wi-Fi as a service 10
Managed Printing 11
3. 2 First Technology Managed Services
WHAT ARE
MANAGED
SERVICES
Managed Services are the strategic
outsourcing of certain day-to-day
IT functions and responsibilities
like server, workstation, network
and printing management to a
Managed Services provider. An
increasing number of companies
are employing Managed Services
to compliment and collaborate
with their IT departments to help
increase profitability and free up
valuable IT resources in order to
focus on core strategic projects.
MANAGED
SERVICES
AD-HOC
SUPPORT
MANAGED
HELPDESK
MANAGED
WORKSTATIONS
SPECIALIST
CONSULTANCY
MANAGED
PRINTING
OUTSOURCING
MANAGED
SERVERS
PROJECT
MANAGEMENT
MANAGED
NETWORKS
4. First Technology Managed Services 3
THE BENEFITS OF
MANAGED
SERVICES
Immediate access to certified,
experienced and vendor accredited
engineers and technicians
Remote or
on-site delivery
according to
specific needs
Initial assessment to baseline
and stabilise the existing IT
environment
Monitoring of critical
IT resources and 24/7
standby support
There are numerous benefits to using Managed Services, and a First Technology account manager will
ensure you get maximum value, along with personalised service and support. Our Managed Services
offering creates an efficient, reliable and up-to-date IT environment by utilising optimum service and
resource delivery, giving you true peace of mind.
All-encompassing Service
Delivery Management
Proactive problem solving
reduces or eliminates
down-time
Comprehensive
reporting and
analysis
Individually optimised and tiered offerings
ensure increased profitability, predictable
IT spending and accountable service
High priority
customer
service status
Taking advantage
of standardisation
and automation
Freeing up
of valuable
in-house IT
resources
5. 4 First Technology Managed Services
WHAT WE
OFFER
MANAGED HELPDESK
• ITIL compliant helpdesk delivering
incident, request and change
management
• First Line troubleshooting, basic
fault resolution and standard
request fulfillment
• Instant password resets and
account unlocks
• Universal ticket routing, tracking
and escalation
• Third Party and customer service
resolution management
• Incident and request statistics reporting
MANAGED
WORKSTATIONS
• Secure and remote workstation
monitoring with minimal to no
user interruption
• Direct user access to help desk
from workstation
• User-approved remote desktop control
for instant assistance
• Hardware and software
troubleshooting and fault resolution
• Workstation builds, moves and
software installation, both physical
and remote
• Preventative maintenance,
optimisation and problem solving
• Proactive and scheduled OS patch and
security updates, software licensing
and anti-virus management
• Asset warranty status and inventory
reporting
• Identification and analysis of exposure
areas and improvement opportunities
MANAGED SERVERS
• Advanced availability and
performance monitoring including
OS/hardware-specific event
management
• Proactive detection, troubleshooting
and resolution of server virtualisation
host, application server and storage
faults
• Root cause analysis, reporting
and resolution
• Preventative maintenance and
optimisation
• Identification and analysis of
exposure areas and improvement
opportunities
• Configuration planning,
implementation and management
MANAGED NETWORKS
• Advanced availability and performance
monitoring including event
management including OS
• Proactive detection, troubleshooting
and resolution of core and edge
switches, router, firewall, Wi-Fi access
point and controller faults
• Root cause analysis, reporting and
resolution
• Configuration planning, implementation
and management
• Identification and analysis of exposure
areas and improvement opportunities
• WAN Optimisation
WI-FI AS A SERVICE
• Cloud-ready centralised administration
of wireless access points
• Compliance reporting of network usage
and statistics
• Secure and protected access point-to-
cloud connections
• High security packages with integrated
WIDS, WIPS and spectrum analysis
• Wireless network monitoring and
threat detection
MANAGED PRINTING
• Centralised management and proactive
monitoring of printer and scanner
infrastructure and consumables
• Hardware installation, servicing and
lifecycle management
• Efficient and predictable printing costs
with cost-saving processes
• Detailed reporting of operating statistics
• Removed technical support and help
desk risks
• Follow-you printing for secure and
privately printed documents
MANAGED SERVICE
DELIVERY
• Service delivery management for any
or all Managed Service offerings
• Detailed dashboard view of entire
device infrastructure
• Problem management
• Service lifecycle management, service
reviews and improvement
• Management of IT service providers,
both internally and externally
6. First Technology Managed Services 5
OUR
APPROACH
Assess
Detailed analysis of
the business and
current IT environment,
reporting on issues and
actionable items
On-board
Initial maintenance
activities, projects and
resolution required to
stabilise and baseline
the environment
Ongoing monitoring,
maintenance, resolution
and change designed to
keep systems working
optimally
Manage
Proactively seek to
apply industry best
practices, security
hardening and fine
tuning for IT systems
Protect
Optimise
Automation
technology to keep the
infrastructure optimised
and manual, repetitive
labour down to a
minimum
7. 6 First Technology Managed Services
MANAGED
HELPDESK
FEATURES
• ITIL compliant helpdesk delivering incident, request and change management
• First Line troubleshooting, basic fault resolution and standard request fulfillment
• Instant password resets and account unlocks
• Universal ticket routing, tracking and escalation
• Third Party and customer service resolution management
• Incident and statistics reporting
A well-run helpdesk is an invaluable
tool in the smooth running of your
business. We offer comprehensive
Managed Helpdesk services that
are ITIL compliant and provide
detailed reports on incidents,
requests, routing and escalation.
Our relationships with strategic third
party service providers allow for
fast and efficient troubleshooting
and resolution of both simple and
complex problems.
TO BE UPDATED
Example of Managed Helpdesk
8. First Technology Managed Services 7
MANAGED
WORKSTATIONS
Workstations facilitate the nitty
gritty work required to run your
business operation. Our Managed
Workstations solution offers
continuously optimised workstations
by monitoring potential problems
and proactively acting to reduce
user interruption to the minimum.
Through careful lifecycle monitoring
and identifying improvement
opportunities we ensure that your
workstation infrastructure remains
up to date and secure.
FEATURES
• Secure and remote workstation monitoring with minimal to no user interruption
• Direct user access to help desk from workstation
• User-approved remote desktop control for instant assistance
• Hardware and software troubleshooting and fault resolution
• Workstation builds, moves and software installation, both physical and remote
• Preventative maintenance, optimisation and problem solving
• Proactive and scheduled OS patch and security updates, software licensing and
anti-virus management
• Asset warranty status and inventory reporting
• Identification and analysis of exposure areas and improvement opportunities
Example of Managed Workstations
9. 8 First Technology Managed Services
MANAGED
SERVERS
Managing your servers on a daily
basis can take valuable time away
from focussing on important
projects. With our Managed Services
offering we ensure your servers are
healthy and secure by monitoring
and proactively detecting,
troubleshooting and resolving
potential server-related issues. Our
expert event management, exposure
and improvement opportunity
analysis and implementation
gives you peace of mind that the
information heart of your business is
running smoothly.
FEATURES
• Advanced availability/uptime and performance monitoring including operating
system and hardware-specific event management, baselining and escalation
(including vendor)
• Proactive detection, troubleshooting and resolution of faults for:
- Generic Windows servers such as domain controllers or file servers
- VMware and Hyper-V virtualisation hosts
- Specialised infrastructure application severs such as Veeam or Microsoft Lync
- Storage arrays or devices such as SAN or NAS
• Root cause analysis, reporting and resolution
• Identification and analysis of exposure areas and improvement opportunities
• Real-time access to support and remote control tools
• Warning and error signals with in-depth troubleshooting
Example of Managed Servers
10. First Technology Managed Services 9
Example of Managed Networks
MANAGED
NETWORKS
As a critical part in the flow of
information within your business,
the optimal functioning of your
network is of utmost importance.
We ensure a safe, secure and
reliable network solution that
ensures your network performs
at its optimum level, while
keeping network interruption to a
minimum.
FEATURES
• Advanced availability/uptime and performance monitoring including operating
system and hardware-specific event management, baselining and escalation
(including vendor)
• Proactive detection, troubleshooting and resolution of faults for:
- Layer 2 edge switches and Wi-Fi access points / controllers
- Layer 3 core switches, dedicated routers and firewalls
- Riverbed WAN optimisation and network / application performance management
- Wi-Fi as a service
• Root cause analysis, reporting and resolution
• Planning and implementation of configuration changes in line with the
customer’s change management and configuration management processes
• Identification and analysis of exposure areas and improvement opportunities
TANET HINET ASCC TWAREN TWGATE TWGATE2
TANET6K WAN2 WAN1
CC7K
EE6K
Dep6K
IM6K
Server6K
Dorm7K
Dorm6K
Social6K NTURWA6K
campus-ap
TA-
NET-WEB
dorm198 dorm199 dorm197
NFS DB
Boy4 Girl4 Girl6 Boy2
Changshin
dorm4506
Shuiyuan
Boy7 Boy6 Boy6 GirlA Girl5 Girl9 R3
R1Girl Boy1 Boy3 Boy5
GirlB
Girl1
Girl2
Girl3
Girl8
R1Boy
SCE-Changshin
SCE-Shuiyuan
TANET-Schools
51 / 0 / 0
EE6509
1 / 0 / 0
IM6509
30 / 0 / 0
dorm6k
1 / 0 / 0
R1Boy
11 / 0 / 0
campus-ap
dorm_nfo
campus-web
N7K-1-WAN
N7K-1-LAN
Rx: 779 Mbps
Tx: 867 Mbps
Rx: 355 Mbps
Tx: 631 Mbps
Rx: 591 Mbps
Tx: 435 Mbps
Rx: 217 Mbps
Tx: 7.59 Mbps
Rx: 797 Mbps
Tx: 290 Mbps
Rx: 820 Mbps
Tx: 352 Mbps
Rx: 1.18 Gbps
Tx: 257 Mbps
Rx: 1.04 Gbps
Tx: 673 Mbps
Rx: 595 Mbps
Tx: 319 Mbps
Rx: 762 Mbps
Tx: 246 Mbps
Rx: 443 Mbps
Tx: 361 Mbps
Rx: 363 Mbps
Tx: 325 Mbps
Rx: 266 Mbps
Tx: 76.1 Mbps
Rx: 166 Mbps
Tx: 82.4 Mbps
N7K-2-WAN
Rx: 142 Mbps
Tx: 180 Mbps
Rx: 212 Mbps
Tx: 125 Mbps N7K-2-LAN
Rx: 274 Mbps
Tx: 208 Mbps
Rx: 138 Mbps
Tx: 179 Mbps
Rx: 128 Mbps
Tx: 123 Mbps
Rx: 135 Mbps
Tx: 99.3 Mbps Rx: 308 Mbps
Tx: 127 Mbps
Rx: 340 Mbps
Tx: 97.5 Mbps
Rx: 410 Mbps
Tx: 220 Mbps
Rx: 440 Mbps
Tx: 181 Mbps
Rx: 296 Mbps
Tx: 58.2 Mbps
Rx: 235 Mbps
Tx: 180 Mbps
Rx: 236 Mbps
Tx: 167 Mbps
Rx: 20.3 Mbps
Tx: 290 Mbps
Rx: 53.2 Mbps
Tx: 23.4 Mbps
Rx: 10.1 Mbps
Tx: 19.4 Mbps
Rx: 1.2 Mbps
Tx: 12.7 Mbps
Rx:30.8 Mbps
Tx: 15.2 Mbps
Rx: 11.4 Mbps
Tx: 37.7 Mbps
Rx: 103 Mbps
Tx: 23.2 Mbps
Rx: 92.4 Mbps
Tx: 18.6 Mbps
Rx: 20 Mbps
Tx: 33 Mbps
Rx: 52 Mbps
Tx: 38 Mbps
Rx: 12.4 Mbps
Tx: 4.75 MbpsRx: 35.6 Mbps
Tx: 26.4 Mbps
Rx: 204 Mbps
Tx: 9.9 Mbps
Rx: 14.8 Mbps
Tx: 4.47 Mbps
4 Mbps
2 Mbps
6 Mbps
1 Mbps
Rx: 33.4 Mbps
Tx: 21.7 Mbps
Rx: 43.8 Mbps
Tx: 23.3 Mbps
Rx: 76.2 Mbps
Tx: 25.4 Mbps
Rx: 53.6 Mbps
Tx: 33.7 Mbps
Rx: 1.86 Mbps
Tx: 4.72 Mbps
11. 10 First Technology Managed Services
HOW DOES IT WORK?
Wi-Fi is delivered as a simple OPEX
service offering, but SLAs can be
customised to meet your specific
business needs and technical
requirements. The service is
designed around high performance
access points (AP) on your premises,
while management and control
systems are based in the cloud.
WI-FI AS A
SERVICE
Wi-Fi as a service, also known as
cloud managed Wi-Fi, has shown
exponential growth in popularity
in recent years. First Technology’s
cloud-ready Wi-Fi solution enables
you to create your own enterprise-
wide Wi-Fi network that is simpler
and more cost-effective than
traditional Wi-Fi networks.
BENEFITS
• Scalability: Pay-as-you-grow
model means your network and
access capability can be scaled
according to demand
• Market-leading BYOD solution:
Control who accesses data
services in your network, when,
and with what device
• Lower costs: No costly investment
in WLAN hardware required
• Security: Wireless data and
management traffic is protected
by strong encryption. Flexible
architecture means private data
can be kept locally at a customer
site or securely transported over
public/private networks
• Guest services capability:
Guest traffic is isolated from
internal traffic, tunnelling within
local network ensures virtual
separation of internal and guest
traffic for regulatory compliance
• Flexible: Cloud managed
Wi-Fi supports centralised
and distributed topologies for
onboarding
FEATURES
• Cloud-ready centralised
administration of wireless access
points
• Compliance reporting of network
usage and statistics
• Secure and protected access
point-to-cloud connections via
a secure tunnel that serves as
the default AP configuration
parameter
• High security packages with
integrated WIDS, WIPS and
spectrum analysis
• Wireless network monitoring and
threat detection
• Role-based authorisation and
configuration
• Authorisation of network use
• BYOD pre-assessment,
onboarding and guest services
LOCATION OF WI-FI
NETWORK
Every business has different business
needs, technological requirements
and security risks. In lieu of this First
Technology offers various options for the
location of your Wi-Fi network. The most
popular scenarios are as follows:
PURE CLOUD
In this environment, each customer is provided with a
virtual network in the cloud, completely isolated from
the networks of other customers. All services, such as
network management, access control and wireless are
provided by appliances located within this network.
HYBRID CLOUD
An example of a hybrid scenario is a wireless controller
located at the customer’s premises, while network
management and access control are located in the
cloud. This option may be chosen if centralised wireless
topologies are required and the reliability of the Managed
Service Provider’s customer link is questionable.
ON PREMISE
Network management, access control and wireless
connectivity are all located at the customer’s premises.
This is a suitable solution if bandwidth is constrained.
It also helps to keep routers and firewall configurations
simpler.
12. First Technology Managed Services 11
MANAGED
PRINTING
Example of Managed Printing
Did you know that printing and
imaging cost the average company
up to 8% of its annual revenue?
Many of these costs are invisible
and unnecessary. We’ll take
away the headaches of running
your printing environment, cut
costs by as much as 30% and
free up around 70% of your IT
department’s time spent on
printer support.
FEATURES
• Full responsibility of the entire printing infrastructure, including desktop printers,
multi-functional printers and scanners
• Supply, installation, servicing and lifecycle management of intelligent hardware
• Proactive monitoring of device errors, toner & cartridge levels and paper
consumption
• Efficient and predictable printing costs with savings as much as 30% by reducing
paper (rules-based printing), toner and power consumption
• Detailed reporting of operational printing statistics
• Removed technical support and help desk liabilities
• Follow-you printing that guarantees privacy and security of printed information by
sending jobs to a central queue and released only by user access card or pin code
13. 12 First Technology Managed Services
Can you afford not to use
our Managed Services?
INCREASE
• Customer and user service levels and quality
• System uptime, performance and efficiency
• Cost predictability
• Access to a pool of highly qualified technicians
• Transparency of IT performance
REDUCE
• Downtime and loss of productivity
• Total cost of IT management
• Resource and skills shortage related constraints
• Security and compliance exposure
• Repetitive and ineffective methods