Implementation and Post Go Live Managed Services
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In this presentation, you’ll learn how to apply best practices for reducing migration risk and avoiding disruption, improve security, ensure compliance and simplify your consolidation, and carefully manage your project before, during and after the active directory merger. You can listen to the presentation here: http://bit.ly/2gowzqI.
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This document discusses Infor's cloud managed services for application management and hosting. It provides an overview of Infor's services capabilities including its global workforce and support centers. The document outlines Infor's service portfolio and the benefits of its managed services such as reduced costs, improved service levels, and access to Infor expertise and innovation. It also describes Infor's application management, hosting options, support processes, and organizational structure for delivering managed services.
Eliminate the Impact of Planned Downtime on your IBM i
You depend on your IBM i systems to always be available. Yet maintenance is inevitable. Eventually, you will have to upgrade or replace outdated technologies or swap in a higher performance server to manage a greater volume of business. Additionally, over time, IBM i data files can include excessive wasted space as the storage occupied by logically deleted records is not released for re-use. Freeing that space may require unpredictably long system outages that can be unacceptable for many organizations.
The demands of today’s 24-7 business will not allow for large periods of downtime. Precisely can help you dramatically reduce or even eliminate the downtime you may experience with these sorts of challenges.
Join us to learn how to eliminate downtime for:
• Migrating to a new IBM i system or to the cloud
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SolarWinds Technology Briefing- San Diego CA
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VMworld 2013: VMware Horizon Workspace at Scale: Deploying to 15,000 VMware E...
VMware deployed Horizon Workspace to 15,000 employees to improve productivity and security, reduce costs, and enable BYOD. They accomplished this by designing a scalable architecture with redundant components, automating processes, and establishing best practices for data, applications, and view pools. This centralized VMware employees' access to 72 applications and 6000 virtual desktops across devices while reducing help desk tickets by 75% and improving the user experience.
Version1 database-managed-services-brochure
Version 1 Database Managed Services
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This document describes the SysTrack software solution for managing terminal servers. It summarizes that SysTrack provides out-of-the-box visibility and reporting on systems, users, applications, and events. It can monitor over 1,000,000 systems simultaneously. SysTrack also provides diagnostic, forensic, and auditing capabilities to troubleshoot performance issues and analyze user experiences. It integrates complimentary features for management tools like V-Center and SCOM.
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Diaspark Healthcare Technology Services
Diaspark healthcare offers software product development, compliance implementation and mobility services to healthcare software vendors (EMR/EHR/HIE/HIS/ Home Healthcare), life science companies and non-profits. Right from developing key EHR software modules spanning CPOE, Patient Portals, eRX(ePrescription), eMAR, Clinical DSS, labs to building healthcare mobile apps over iOS, Android, Blackberry that even interact with health devices, we work as an extended enterprise to software product vendors and life science companies.
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Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
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The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
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Bob Boule
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Implementation and Post Go Live Managed Services
- 1. 1Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Managed Services for ON PREM Implementations
- 2. 2Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential ON PREM • Upgrading to a Newer Version • Net New Customers • Customers GOING LIVE • Post Go Lives Key Criteria Customers that need to… • Set up Infor Environment • Require Test, Dev and Prod environment • Database backup recovery for UAT/Go Live • Product Patch Application • Dedicate Resources and Time Customer Profile
- 3. 3Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Technical Managed Services ( What's Included) System Administration HelpdeskData RefreshMonitoring • Log Management • Application Server management • User / Role Management • Patch Deployment • Technical Incident Management • Hotline for Priority 1 • Collaboration with Xtreme Support • Application Roll out Management • Database Management • Database Patch Management • Database Administration • Data Refresh ( Test to Prod) • Health Checks • Continuity/Availability • Application Performance Management
- 4. 4Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Service Level Definition Service Window Response Time Maintenance WindowStandby Window • Monday to Friday( 8x5) • Optional Weekend Support • Call Priority 1 - < 1 Hour • Call Priority 2 - < 2 Hours • Call Priority 3 - < 4 Hours • Call Priority 4 - < 8 Hours • Scheduled Maintenance • Once a Month • Priority 1 Support • 24x7 Standby Support * * Contingent on Annual Support Contract Terms
- 5. 5Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Value Driven Services.. • Release Customer resources to focus on Core Project Deliverables • Reliable service with SLA’s during implementation, Go Live and Post Go live • Continuity of service levels from Go live to Post Go Live • Cost Savings due to full Remote or a Blended Shore Model
- 6. 6Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 6Infor Confidential Thank you
Editor's Notes
- Disruptive Cohesive team with shared vision Headquartered in New York’s Silicon Alley Expanding and modernizing products
- Key talking points: Comprehensive set of services Designed to meet our customers’ need at every stage of their engagement Allows us to provide whatever level of support our customers require Deep experience – product, industry, cloud, global Goal is to accelerate adoption and optimize ROI The Infor Services group offers a comprehensive set of services designed to help our customers make technology a competitive advantage. Our goal is to not just meet our customers’ needs but also anticipate them, providing them with solutions to problems they never knew they had and opening their eyes to opportunities for innovation that Infor’s product and industry expertise and breadth of resources empower us to see. We deliver on this vision by offering services that surround customers with everything they need to be successful
- Key talking points: Comprehensive set of services Designed to meet our customers’ need at every stage of their engagement Allows us to provide whatever level of support our customers require Deep experience – product, industry, cloud, global Goal is to accelerate adoption and optimize ROI The Infor Services group offers a comprehensive set of services designed to help our customers make technology a competitive advantage. Our goal is to not just meet our customers’ needs but also anticipate them, providing them with solutions to problems they never knew they had and opening their eyes to opportunities for innovation that Infor’s product and industry expertise and breadth of resources empower us to see. We deliver on this vision by offering services that surround customers with everything they need to be successful