Remote IT Infra - lower cost & higher efficiencyAbimanyu V
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Why should your business consider remote IT infrastructure management services in 2014 ?
Your IT infrastructure costs you too much ?
Did you know, many companies revenue growth is limited by their IT infrastructure expenses ?
This short video should answer your pain areas.
e-Zest's on-premise and remote infrastructure management(RIM) service portfolio focuses on cloud based infrastructure platforms as well as dedicated IT infrastructure.These services are driven by certified consultant infrastructure management services but also have put in place resources to monitor the infrastructure, provide L1 and L2 support as necessary and track performance metrics to ensure a uniformly high quality of service.
e-Zest has created a niche for itself in Remote Infrastructure Management services by focusing on following differentiators –
Specialization and High Competency – focused on RIM services for Microsoft technologies, Amazon and Azure clouds, leading to high level of expertise and competencies in these popular platforms.
Agility and Simplicity – our terms and conditions are simple and unambiguous, ur focus is on delivering results and solving real world problems as against complex SLAs&governance models, or a compliance-centric approach.
Futuristic Outlook and Strategies – We are early adopters of cloud computing and are front runners in providing services for the cloud
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.
KNOWARTH offers Remote Infrastructure Management Services (RIMS) and Remote Data Center Management that enable organizations to remotely manage & monitor their IT infrastructure
Software Asset Management – Keeping track of what I’m licensed for!Cireson
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Cireson Asset Management empowers companies to track their software assets and manage compliance like never before! In this workshop we will work through a real world scenario with our experts and see how Software Asset Management can be leveraged to understand installed vs. utilized vs. owned assets in order to ensure license compliance. In this session we will cover:
• Understanding and setting Software Asset Management Settings
• Populating required CI’s (licenses, locations etc.)
• Creating Software Assets
• Understanding and Creating Software Metering Rules
• Some basic reports
Let us help you get that software compliance monkey off your back!
Speakers:
Brian Pavnick - Cireson
Jaisson Mailloux - SoftwareONE
Remote IT Infra - lower cost & higher efficiencyAbimanyu V
Â
Why should your business consider remote IT infrastructure management services in 2014 ?
Your IT infrastructure costs you too much ?
Did you know, many companies revenue growth is limited by their IT infrastructure expenses ?
This short video should answer your pain areas.
e-Zest's on-premise and remote infrastructure management(RIM) service portfolio focuses on cloud based infrastructure platforms as well as dedicated IT infrastructure.These services are driven by certified consultant infrastructure management services but also have put in place resources to monitor the infrastructure, provide L1 and L2 support as necessary and track performance metrics to ensure a uniformly high quality of service.
e-Zest has created a niche for itself in Remote Infrastructure Management services by focusing on following differentiators –
Specialization and High Competency – focused on RIM services for Microsoft technologies, Amazon and Azure clouds, leading to high level of expertise and competencies in these popular platforms.
Agility and Simplicity – our terms and conditions are simple and unambiguous, ur focus is on delivering results and solving real world problems as against complex SLAs&governance models, or a compliance-centric approach.
Futuristic Outlook and Strategies – We are early adopters of cloud computing and are front runners in providing services for the cloud
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.
KNOWARTH offers Remote Infrastructure Management Services (RIMS) and Remote Data Center Management that enable organizations to remotely manage & monitor their IT infrastructure
Software Asset Management – Keeping track of what I’m licensed for!Cireson
Â
Cireson Asset Management empowers companies to track their software assets and manage compliance like never before! In this workshop we will work through a real world scenario with our experts and see how Software Asset Management can be leveraged to understand installed vs. utilized vs. owned assets in order to ensure license compliance. In this session we will cover:
• Understanding and setting Software Asset Management Settings
• Populating required CI’s (licenses, locations etc.)
• Creating Software Assets
• Understanding and Creating Software Metering Rules
• Some basic reports
Let us help you get that software compliance monkey off your back!
Speakers:
Brian Pavnick - Cireson
Jaisson Mailloux - SoftwareONE
IBM Endpoint Manager for Software Use Analysis (Overview)Kimber Spradlin
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Respond to license audits in minutes, uncover unused software that can be cancelled or redeployed to lower expenses by 35% or more with this solution from IBM. Covers Windows, Linux, and Unix applications with a library of over 100,000 software titles.
Give ‘Em What They Want! Self-Service Middleware Monitoring in a Shared Servi...SL Corporation
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Self-service monitoring dashboards enhance cross-department productivity and reduce information-reporting burden on middleware operations teams.
In this presentation, Intuit shares their professional best practices for providing real-time and historic health and performance information on their shared middleware platform to different groups across the enterprise using RTView® self-service dashboards.
For more information on SL and RTView® Enterprise Monitor™, End-to-End Monitoring and Middleware Monitoring, please visit us at http://www.sl.com.
Gigamon U - Net Scouts Honor, Integrated Performance Monitoring & Forensic An...Grant Swanson
Â
NetScout's nGenius Application Fabric Monitor (AFMon) combines deep packet analysis and enterprise data monitoring into a single appliance specially designed to deliver high-performance and high-capacity monitoring. nGenius Application Fabric Monitor consists of nGenius Flow Record (nFR) software combined with the nGenius Common Data Model (CDM) functionality of NetScout probes. Users can now have the best of both worlds in one integrated and highly available package. AFMon is delivered on a security-hardened, Linux-based appliance that extends nGenius Flow Recorder capabilities by providing significantly higher storage capabilities (5TB and 8TB) in a high performance, highly available platform.
The interest in SAP security has been growing exponentially, and not only among whitehats. SAP invests money and resources in security, provides guidelines, and arranges conferences, but, unfortunately, SAP users still pay little attention to SAP security
There are most important takeaways for CISOs to provide SAP Security for Enterprises. The presentation destroys the SAP Security myths, includes statistics obtained by ERPScan Research Group, and future trends in SAP Security.
Webinar: How to get started on a Software Asset Management programFlexera
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How to get started on a Software Asset Management program
Link to see the recorded webinar:
http://learn.flexerasoftware.com/content/ELO-WBNR-Get-Started-Optimized-SAM
In order to maintain compliance in SAP systems, a well-established authorization management and a well-founded analysis of the separation of functions is necessary. This becomes all the more complex the more non-system solutions are available in your SAP ERP or S/4HANA landscape, because such systems usually have their own authorization structures.
It is therefore necessary to think about a reliable, cross-system authorization management in good time so that roles and authorizations are synchronized across all your SAP and non-SAP applications.
In this webinar, we will show you how to master comprehensive SoD analyses, business process analyses and the identification of authorization conflicts in the future – tool-supported and with a feasible administrative effort.
Topics of Focus:
• SoD analysis for SAP and non-SAP systems
• Cross-system authorization management with a central identity
• Evaluation of assigned roles and rights
• Advantages of the SAST User Access Management
• Best practice tips
-----------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Key factors to be considered by communication service providers while implementing switching & routing infrastructure for enterprise global voice solutions
Managed Services: "The choice is yours: a make or buy approach to SAP security and compliance?"
-------------------------------------------------------------------------------------
Checking for vulnerabilities, flawed configurations, and critical authorizations on a regular basis is the only way to ensure SAP system security. However, efforts like these are technically complex, which is why they require so much time and personnel. Decision-makers thus face a fundamental question: Should they "make" or “buy" their way to SAP security and compliance? Our SAST MANAGED SERVICES offer a holistic solution that can assist you in both on-site and remote environments.
--------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Thousands of security-relevant settings in a common SAP system do not make it easy to implement a comprehensive security check. Although the DSAG test guide and other standards explain what should be checked, they do not show how this can be done, and certainly not what the ideal approach is. Therefore, in this webinar we will show you how you can effectively and efficiently control the security status of your SAP ERP and S/4HANA systems and what advantages a tool-based check offers you.
Topics of focus:
• Challenges with the implementation of security guidelines
• Overview of relevant regulations
• Project methodology for a security management process
• Advantages of tool-supported checks with the SAST SUITE
• Best practice tips
-------------------------------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Companies are looking forward for single Operation center for entire IT stack, This preso summarize the design components for ESOC which will cater entire IT infrastructure and application stack from a single facility.
Our audits are designed to help you determine your SAP landscape's actual risk exposure and pinpoint areas that are open to potential attacks. They include everything from your infrastructure and SAP system parameters to individual component configurations and authorizations.
Also if your company's migration to SAP HANA or S/4HANA is right around the corner. An audit offers an ideal solution for safeguarding your systems and taking all the necessary security measures before you start your transition.
Our approach is based on SAP's security guidelines, the recommendations of the German Federal Office for Information Security (BSI), and the information security standard DIN ISO 27001.
Topics of focus:
• Challenges, tools and proven methods
• Advantages of a root cause analysis and of the resulting risks for your company
• Quick check vs. audit vs. penetrationtest
• Our project approach at a glance
• Recommendations for the follow-up of an Audit
-----------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Summarize the design and build approach for SOC (Security Operation Center) for both end user company and service providers. Defines the approach flow for SOC building and various components and phases involved. Defines design thumb rules and parameters for SOC Design.
Security Intelligence: “What you stand to gain from intelligent, SAP real-time monitoring."
-------------------------------------------------------------------------------------
Your efforts to protect your SAP systems won't be complete until you have reliable way to keep a constant eye on your transactions and applications. When you detect critical incidents right when they occur, you'll be able take immediate action in response. When you're under attack, your reaction time has a significant impact on the level of damage you can expect. It's not hard to see how a real-time solution like AKQUINET's SAST Security Radar pays for itself in short order.
Detecting attacks based on log files and analyzing network traffic requires in-depth knowledge of the potential paths and patterns such incursions can follow. This is because events relevant to security have to be filtered out of a sea of data and placed in the proper context.
-------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
IBM Endpoint Manager for Software Use Analysis (Overview)Kimber Spradlin
Â
Respond to license audits in minutes, uncover unused software that can be cancelled or redeployed to lower expenses by 35% or more with this solution from IBM. Covers Windows, Linux, and Unix applications with a library of over 100,000 software titles.
Give ‘Em What They Want! Self-Service Middleware Monitoring in a Shared Servi...SL Corporation
Â
Self-service monitoring dashboards enhance cross-department productivity and reduce information-reporting burden on middleware operations teams.
In this presentation, Intuit shares their professional best practices for providing real-time and historic health and performance information on their shared middleware platform to different groups across the enterprise using RTView® self-service dashboards.
For more information on SL and RTView® Enterprise Monitor™, End-to-End Monitoring and Middleware Monitoring, please visit us at http://www.sl.com.
Gigamon U - Net Scouts Honor, Integrated Performance Monitoring & Forensic An...Grant Swanson
Â
NetScout's nGenius Application Fabric Monitor (AFMon) combines deep packet analysis and enterprise data monitoring into a single appliance specially designed to deliver high-performance and high-capacity monitoring. nGenius Application Fabric Monitor consists of nGenius Flow Record (nFR) software combined with the nGenius Common Data Model (CDM) functionality of NetScout probes. Users can now have the best of both worlds in one integrated and highly available package. AFMon is delivered on a security-hardened, Linux-based appliance that extends nGenius Flow Recorder capabilities by providing significantly higher storage capabilities (5TB and 8TB) in a high performance, highly available platform.
The interest in SAP security has been growing exponentially, and not only among whitehats. SAP invests money and resources in security, provides guidelines, and arranges conferences, but, unfortunately, SAP users still pay little attention to SAP security
There are most important takeaways for CISOs to provide SAP Security for Enterprises. The presentation destroys the SAP Security myths, includes statistics obtained by ERPScan Research Group, and future trends in SAP Security.
Webinar: How to get started on a Software Asset Management programFlexera
Â
How to get started on a Software Asset Management program
Link to see the recorded webinar:
http://learn.flexerasoftware.com/content/ELO-WBNR-Get-Started-Optimized-SAM
In order to maintain compliance in SAP systems, a well-established authorization management and a well-founded analysis of the separation of functions is necessary. This becomes all the more complex the more non-system solutions are available in your SAP ERP or S/4HANA landscape, because such systems usually have their own authorization structures.
It is therefore necessary to think about a reliable, cross-system authorization management in good time so that roles and authorizations are synchronized across all your SAP and non-SAP applications.
In this webinar, we will show you how to master comprehensive SoD analyses, business process analyses and the identification of authorization conflicts in the future – tool-supported and with a feasible administrative effort.
Topics of Focus:
• SoD analysis for SAP and non-SAP systems
• Cross-system authorization management with a central identity
• Evaluation of assigned roles and rights
• Advantages of the SAST User Access Management
• Best practice tips
-----------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Key factors to be considered by communication service providers while implementing switching & routing infrastructure for enterprise global voice solutions
Managed Services: "The choice is yours: a make or buy approach to SAP security and compliance?"
-------------------------------------------------------------------------------------
Checking for vulnerabilities, flawed configurations, and critical authorizations on a regular basis is the only way to ensure SAP system security. However, efforts like these are technically complex, which is why they require so much time and personnel. Decision-makers thus face a fundamental question: Should they "make" or “buy" their way to SAP security and compliance? Our SAST MANAGED SERVICES offer a holistic solution that can assist you in both on-site and remote environments.
--------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Thousands of security-relevant settings in a common SAP system do not make it easy to implement a comprehensive security check. Although the DSAG test guide and other standards explain what should be checked, they do not show how this can be done, and certainly not what the ideal approach is. Therefore, in this webinar we will show you how you can effectively and efficiently control the security status of your SAP ERP and S/4HANA systems and what advantages a tool-based check offers you.
Topics of focus:
• Challenges with the implementation of security guidelines
• Overview of relevant regulations
• Project methodology for a security management process
• Advantages of tool-supported checks with the SAST SUITE
• Best practice tips
-------------------------------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Companies are looking forward for single Operation center for entire IT stack, This preso summarize the design components for ESOC which will cater entire IT infrastructure and application stack from a single facility.
Our audits are designed to help you determine your SAP landscape's actual risk exposure and pinpoint areas that are open to potential attacks. They include everything from your infrastructure and SAP system parameters to individual component configurations and authorizations.
Also if your company's migration to SAP HANA or S/4HANA is right around the corner. An audit offers an ideal solution for safeguarding your systems and taking all the necessary security measures before you start your transition.
Our approach is based on SAP's security guidelines, the recommendations of the German Federal Office for Information Security (BSI), and the information security standard DIN ISO 27001.
Topics of focus:
• Challenges, tools and proven methods
• Advantages of a root cause analysis and of the resulting risks for your company
• Quick check vs. audit vs. penetrationtest
• Our project approach at a glance
• Recommendations for the follow-up of an Audit
-----------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Summarize the design and build approach for SOC (Security Operation Center) for both end user company and service providers. Defines the approach flow for SOC building and various components and phases involved. Defines design thumb rules and parameters for SOC Design.
Security Intelligence: “What you stand to gain from intelligent, SAP real-time monitoring."
-------------------------------------------------------------------------------------
Your efforts to protect your SAP systems won't be complete until you have reliable way to keep a constant eye on your transactions and applications. When you detect critical incidents right when they occur, you'll be able take immediate action in response. When you're under attack, your reaction time has a significant impact on the level of damage you can expect. It's not hard to see how a real-time solution like AKQUINET's SAST Security Radar pays for itself in short order.
Detecting attacks based on log files and analyzing network traffic requires in-depth knowledge of the potential paths and patterns such incursions can follow. This is because events relevant to security have to be filtered out of a sea of data and placed in the proper context.
-------------------------------------------------------------------------------------
Für Informationen auf Deutsch, sprechen Sie uns gerne an: sast@akquinet.de
Partnership to Capture Indonesia ERP Cloud Trend OpportunitiesSutedjo Tjahjadi
Â
Datacomm, Acumatica & Partners Community gathered to discuss how to foster the adoption of Acumatica ERP Cloud applications in Indonesia Market. The market primary concern is security & datacenter location. Datacomm Cloud Business - (cloud.datacomm.co.id) Enterprise - Secure - Local philosophy was shared to address the issue.
Kryptos adept RemoteInfrastructureManagementServices(RIMS) delivers business value
that reduces both capital and operational expenditure, improving productivity and end user
satisfaction. Finde more details @ http://kryptostech.com
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
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Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Â
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Â
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Â
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Putting the SPARK into Virtual Training.pptxCynthia Clay
Â
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
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Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
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The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
13. Support Matrix MSOC – RIM Service Element Managed Services Monitoring Services Unlimited 24X7 Phone and Remote Support for Server Y  Unlimited 24X7 Phone and Remote Support for Desktop Y  Monitoring and Alerting Y Y Patch Management for Desktops Y  Patch Management for Servers Y  Performance Tuning for Desktops Y  Performance Tuning for Servers Y  Preventive Maintenance Y  Security Management and Vulnerability Assessment Y Y Free - Total Protection for Server Y  Free - Protection for Desktop Y  Scripting based Management Y  Security Auditing Y Y Event Log Monitoring Y Y Configuration Changes Y  Dedicated Account Manager Y  Environment Documentation Y Y Asset Tracking (Asset Management) Y Y Scheduled Reports Y Y User ID Management Y  Procurement Consultation Y  New Product Evaluation (PS) Y  Notification for Critical Alerts Y Y Fix Critical Alerts Y Â
14. Technical Central Service Desk - Call receipt - Call acknowledgement - Initial diagnosis - Call allocation to L2 Sr. Technical Support Staff - Diagnosis - Remediation & service restoration - Call referral or escalation Domain Experts - Diagnosis - Remediation - Follow-up & RCA Onsite Staff Operate under instruction from MSOC Support Staff & SMEs Third Party Vendor - Device Specific Problems - Manufactures Product - Engineering Defects
15. Service Coverage & SLA / Severity Severity SLA Critical severity 1 (S1) = High business impact Respond to issues 10 minutes @ 98% of time Restore issues 2 hours @ 95% of time Coverage 24x7 Urgent severity 2 (S2) = Moderate-High business impact. Respond to issues 15 minutes @ 95% of time Restore issues 4 hours @ 90% of time Coverage 24x7 Normal severity 3 (S3) = Moderate-low business impact Respond to issues 30 minutes @ 95% of time Restore issues within one business day (24 clock hours) @ 95% of time Business Hour Coverage severity 4 (S4) = Scheduled requests Respond to issues 2 business hours @95% of time Restore issues within 5 business days Only end user agreed to issues can be designated as S3 severity Business Hour Coverage Type Service Coverage Levels        Tier 1 7AM to 7PM Time, Monday to Friday      Tier 2 7AM to 7PM Time, Monday to Friday + Out of Hours (OOH) support for Sev1 and Sev 2 incidents only Tier 3 24*7 management service       Â
17. We make it simple to work with us! Reporting & Governance Tools Quality Focus and Planning Techniques Operations & Transition Management Experienced Account Management History of Long Relationships Expertise Rigor Relationship Measurement Consistency Processes Training & Recruitment Engine Key Differentiators Operations delivers on daily metrics that tie into C-Suite KPIs Operations manager translates imperatives to department goals
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