This resume is for Hazel Pamplona, a Filipino female seeking a position in travel consultancy or customer service. She has over 15 years of experience in travel and tourism roles in the UAE, including as a retail sales agent and travel consultant. Her responsibilities have included planning travel, negotiating rates, providing customer assistance, and ensuring smooth travel experiences. She holds a bachelor's degree in computer engineering and speaks English and Tagalog fluently.

1. Address : Khalidiyah Street, Abu Dhabi
Mobile : 054-4099750
Email : hazelpamplona2000@gmail.com
Birth Date : May 15, 1979
Gender : Female
Material Status : Single
Nationality : Philippines
Visa status : Employment visa
Languages : Fluent speak & writing in English and Tagalog, fluently spoken Arabic
To contribute the local and international tourism industry; build a strong career in travel
consultancy and to secure a challenging position in the field of Customer Service and Sales
Representative.
To become part of the largest team in the United Arab of Emirates within a progressive
reputed organization that facilitates professional growth and utilizes my qualifications and
experiences, while embracing new methodologies & strategies to remain competitive &
useful in the market.
 2000 to 2003 - Bachelor of Science in Computer Engineering
University of Bohol, Tagbilaran City Bohol Philippines
 1997 to 2000 - Associate in Computer Science Graduate
Systems Technology Institute
 1986 to 1997 - Secondary School
Sacred Heart Academy
 Goal-driven, passionate about work and meticulous with details and outstanding
problem-solving abilities
 Adaptability with environment and Flexibility at work.
 Able to work under pressure and Able to meet deadlines.
 Proficiency in Microsoft Word, Excel, and basic PowerPoint
 Great interpersonal, communication skills and highly commendable administrative skills
 Ability to manage travel plans, organize tasks effectively and efficiency in getting the
best deals.
 Receptiveness to new ideas and other people’s insights
 Ability to speak fluently and confidently before a large audience
 A formal training in Tourism management

2. Retail Sales Agent at Etihad Airways - Khalidiya Mall Office, Abu Dhabi
Joining Date October 20, 2014 – till Currently
Responsibilities:
 Sells services to clients by convincing them to employ him or her for arranging the
travel
 Assists individuals and groups in planning, organizing, and booking travel
 Conducts research according to the requirements of the client; get the most
affordable deals if that is what the clients wish
 Provides a list of suggestions that the clients can choose from
 Provides clear information for each choice so that the clients can decide properly
 Coordinates with tour operators and travel agencies regarding tour package choices;
bargains with them to get the most affordable rates
 Monitors weather conditions and explained the itinerary and schedule of the travel
 Provided information about each tourist attraction visited highlighting its cultural and
historical essence
 Made sure tourists get informed of local offerings like food and drinks, souvenir and
other merchandise items of indigenous value
 Keeps track of the customers while on travel and provides assistance as the need
arises
 Ensures that the travel goes smoothly by making all necessary preparations and
anticipating all that can happen
 Ensured that customers have an enjoyable experience during the tour
 Successful Acting Team Leader and managing the office.
Travel Consultant at Sharaf Travel Services - Electra Street, Abu Dhabi
Joining Date: August 2012 – September 2014
Responsibilities:
 Handling corporate Clients and deal with corporate client via phone and
communicate by email.
 Conducted travel cost analysis and provided price estimates to customers
 Handled emergency and such other situations
 Keeps track of the customers while on travel and provides assistance as the need
arises
 Acts as tour guide if necessary
 Ensures that the travel goes smoothly by making all necessary preparations and
anticipating all that can happen
Travel Consultant at Etihad National Travel and Tourism airport road Abu Dhabi
Joining Date: January 2007 – August 2012
Responsibilities:
 Handling corporate Clients and deal with corporate client via phone and
communicate by email
 Handled transport of customers from airport or ferry terminal.
 Ensured that the tourist or visitors are settles comfortably in their hotel
 Explained the itinerary and schedule of the tour

3.  Provided information about each tourist attraction including its cultural and historical
essence
 Ensured that customers have a worthwhile experience during the tour
 Conducted travel cost analysis and provided price estimates to customers
 Handled emergency and such other situations
 Ran errands and performed other tasks assigned by the agency
Executive Secretary at Al Talal Services Establishment Al Ain Abu Dhabi
Joining Date: March 2004 – June 2006
Responsibilities:
 Responsible for administration and clerical activities of administrative departments
such as answering phone calls, preparing reports and compiling files.
 Responsible for gathering, analyzing and summarizing information to manager as
required.
 Manage the annual budget and summit monthly report statement.
 Successful Acting Team Leader and managing the office.
Systems Analyst at Equitable PCI Bank – Cagayan de Oro city Philippines
Joining Date: November 2001 – May 2002
Responsibilities:
 Collecting and sort cheques from all bank branches accordingly.
 Encode and decode system.
 Assist and verify the signature of (Manager Cheque) and reports to the Verifications
Managers if any purged or not similar signature.
 Tallied and closing the whole reports.