The document is a resume for Waleed El Husseiny. It summarizes his professional experience working for various tour operators in Egypt over 20 years, holding positions as a tour leader and guide. It also lists his education and skills, including proficiency in English and Arabic and computer/internet skills. His objective is to use his experience and skills in the travel industry to contribute to his society and employer.

1. Waleed El Husseiny
Bldg12C, Masraweya compound, 5th
Settlement, New Cairo
Mob: 01288822042
Home: 29298372
My aim is to use the skills, abilities and knowledge I have acquired during my practical life
to achieve the highest set goals for myself and to make a real contribution to my society
and the company I work for. I am a hard worker and love a challenge. I am a perfectionist
when it comes to service quality, always looking for a better and efficient way to do things.
After working in the travel industry for many years, holding various positions, allowed me to
gain an excellent understanding of people's needs. This personal experience combined with
further studies I undertook in the field of travel and hospitality has equipped me with the
necessary knowledge and understanding needed by a professional tour manager/operator.
I believe that my biggest assets are the deep and complete understanding of the western
culture and mentality which helps to break the culture barrier with clients, and that helps
maintain a high level of communication and confidence which adds to the value and the
quality of the service provided. Also, because I’ve been working in the tourism industry for
a long time with various adventure tour operators, I have a well-established and
professional working relationship with service providers for all types of services used by the
adventure tourism market.
Professional experience
PEAK Adventure travel , a multinational tour operator.
Employment period: Mar, 2011- present
Position held: Tour leader/guide
• Giving presentations to clients during the tour regarding trips, expectations, and
briefing regarding other issues such as history, current affairs and general
situation in Egypt.
• Leading the scheduled tours, working with clients from all English speaking
nationalities, executing all their tour related needs.
• Handling bookings of hotels, restaurants, transportation, arranging airport meet
and assists.
• Liaison with hotel management, tour guides, tour operators.
• Provide the company with a full financial report regarding expenses and providing
feedback and suggestions on how to decrease expenses where necessary.
• Establish a high level of communication with clients at all times before the tour to
identify and try to meet their requirements and after the tour to improve the
quality of service provided based on the feedback received from clients.
• Analyze the performance of the service providers and suggesting new methods to
help improve service quality.

2. Peregrine Adventures, a multinational Australian based tour operator.
Employment period: 2001- 2011
Position held: Tour leader
• Giving presentations to clients during the tour regarding trips, expectations, and
briefing regarding other issues such as history, current affairs and general
situation in Egypt.
• Leading the scheduled tours, working with clients from all English speaking
nationalities, executing all their tour related needs.
• Handling bookings of hotels, restaurants, transportation, arranging airport meet
and assists.
• Liaison with hotel management, tour guides, tour operators.
• Provide the company with a full financial report regarding expenses and providing
feedback and suggestions on how to decrease expenses where necessary.
• Establish a high level of communication with clients at all times before the tour to
identify and try to meet their requirements and after the tour to improve the
quality of service provided based on the feedback received from clients.
• Elected by the management to take the role of the quality control officer, that
involved doing regular checks on hotels and restaurants used for tours (eg. safety
procedures, hygiene standards, service level and product quality).
• Analyze the performance of the service providers and suggesting new methods to
help improve service quality.
• Successfully trained newly hired tour leaders.
Imaginative Traveller, a UK based tour operator
Employment period: 1999-2001
Position held: English tour Leader
• Tour guide for this British based company in Egypt.
• Guided tours to various locations in Egypt.
• Handled and managed complaints from clients in an effective and efficient
manner – problem solving.
• Giving presentations to clients during tour regarding trips, expectations, and
briefing regarding other issues such as history, current affairs and situation.
• Leading the scheduled tours, working with clients from all English speaking
nationalities, executing all their tour related needs.
• Handling bookings of hotels, restaurants, transportation, arranging airport
meet and assists.
• Liaison with hotel management, tour guides, tour operators.
• Providing the company with a full financial report regarding expenses and
providing feedback and suggestions on how to decrease expenses where

3. necessary.
• Establishing a high level of communication with clients at all times before the
tour to identify and try to meet their requirements and after the tour to
improve the quality of service provided, based on the feedback received from
clients.
• Analyzing the performance of the service providers and suggesting new
methods to help improve service quality.
Benu Travel, local travel agency.
Employment period: 1997-1999
Position held: Tour Operator
• Meet and assist clients.
• Prepared quotations for prospective clients (tourist groups). Prepared tailor
made tour packages as per clients specifications.
• Getting quotations from hotels, etc. for tour related expenses and/or optional
extras.
• Handling hotel and airline reservations.
• Escorted tour groups from different nationalities all over Egypt.
• Provided management with a detailed reconciliation report of tour expenses.
• Liaison between the ground agent and the clients.
Education
1997.1999 Tourism Diploma
• Helwan University, Cairo
1992-1996 B.Com, Business Administration
• Suez Canal University, Ismailia
Honors and awards
• Middle East tour Leader of the Year Award 2003/2004 – Peregrine
Adventures
Skills and Training
• Computer: knowledge of Microsoft package and Internet.
• Language proficiency: Excellent command of English (reading, writing, fluent
speaking). Arabic mother tongue.

4. • Successfully completed First aid course in 2007 and 2012.
• Attended course provided by Dr. Stephen R. Covey, "The 8th
Habit (Leadership):
From Effectiveness to Greatness"
References available upon request