Keynote delivered at the 6th International Workshop on Business Process Intelligence (BPI'10), September 13, 2010, in conjunction with the BPM 2010 conference, Hoboken, NJ
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
Presentation about the US Department of Defense Primitives project, which aims at creating design guidelines for modelers using BPMN and related techniques. Presented at the 2010 Building Business Capability conference, Alexandria, VA, October 21, 2010.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
Presentation about the US Department of Defense Primitives project, which aims at creating design guidelines for modelers using BPMN and related techniques. Presented at the 2010 Building Business Capability conference, Alexandria, VA, October 21, 2010.
Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies.
Explore more about BPM on http://www.appian.com/
Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics
Presentation given at the IIR Business Process Management Conference, San Diego, CA, November 13th, 2007. It focuses on the difference between rules and processes, the integration points of BPMS and BRMS, and ways to get started.
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
This deck provides a high-level framework to implement business process redesign within a business transformation initiative. It shows how to establish the team, define the approach, and identify some of the deliverables within this track of work.
Business Process Modelling PowerPoint Presentation SlidesSlideTeam
This PPT deck displays thirty four slides with in depth research. Our Business Process Modelling Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Business Process Modelling Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
The Future of BPM: Tips, Trends & Customer Pain PointsBonitasoft
Learn why many organizations are choosing BPM, and how BPM is driving changes within these organizations.
Through a special partnership with blogger and CTO, Steve Hamby, you will learn about the recent trends that has propelled the growth of BPM, and about the common problems BPM users run into.
CRM 2016 : A business process flow lets you create more efficient and streamlined sales, service, and other business processes. Having high performing processes in place will help you to increase your win rates, improve customer satisfaction, and grow your revenue.
L'impression 3D ou Additive Manufacturing s'est imposée dans de nombreux secteurs industriels comme outil de prototypage voire de fabrication. Mais cette nouvelle technologie amène risques et enjeux pour les titulaires de droits intellectuels (e.a. droit des marques) et pour les différents acteurs du marché concernés.
Une conférence organisée par l'Interface Entreprises-Université de Liège, le 27 janvier 2017
Orateurs : SIRRIS, NAUTADUTILH
A box plot (also called a box and whisker plot) is a graph that presents information from a five-number summary. It does not show a distribution in as much detail as a stem and leaf plot or histogram does, but is especially useful for indicating whether a distribution is skewed and whether there are potential unusual observations (outliers) in the data set. Box and whisker plots are very useful when working with small sets of data.
A data plot is a graphical technique for representing a data set, usually as a graph showing the relationship between two or more variables. The plot can be drawn by hand or by a mechanical or electronic plotter.
Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies.
Explore more about BPM on http://www.appian.com/
Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics
Presentation given at the IIR Business Process Management Conference, San Diego, CA, November 13th, 2007. It focuses on the difference between rules and processes, the integration points of BPMS and BRMS, and ways to get started.
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
This deck provides a high-level framework to implement business process redesign within a business transformation initiative. It shows how to establish the team, define the approach, and identify some of the deliverables within this track of work.
Business Process Modelling PowerPoint Presentation SlidesSlideTeam
This PPT deck displays thirty four slides with in depth research. Our Business Process Modelling Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Business Process Modelling Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
The Future of BPM: Tips, Trends & Customer Pain PointsBonitasoft
Learn why many organizations are choosing BPM, and how BPM is driving changes within these organizations.
Through a special partnership with blogger and CTO, Steve Hamby, you will learn about the recent trends that has propelled the growth of BPM, and about the common problems BPM users run into.
CRM 2016 : A business process flow lets you create more efficient and streamlined sales, service, and other business processes. Having high performing processes in place will help you to increase your win rates, improve customer satisfaction, and grow your revenue.
L'impression 3D ou Additive Manufacturing s'est imposée dans de nombreux secteurs industriels comme outil de prototypage voire de fabrication. Mais cette nouvelle technologie amène risques et enjeux pour les titulaires de droits intellectuels (e.a. droit des marques) et pour les différents acteurs du marché concernés.
Une conférence organisée par l'Interface Entreprises-Université de Liège, le 27 janvier 2017
Orateurs : SIRRIS, NAUTADUTILH
A box plot (also called a box and whisker plot) is a graph that presents information from a five-number summary. It does not show a distribution in as much detail as a stem and leaf plot or histogram does, but is especially useful for indicating whether a distribution is skewed and whether there are potential unusual observations (outliers) in the data set. Box and whisker plots are very useful when working with small sets of data.
A data plot is a graphical technique for representing a data set, usually as a graph showing the relationship between two or more variables. The plot can be drawn by hand or by a mechanical or electronic plotter.
Les entreprises innovantes ne sont pas à l’abri de conflits entre actionnaires, susceptibles de leur causer préjudice. Or, des mécanismes juridiques permettent d’une part de prévenir et d’autre part de résoudre de tels conflits, en s’appuyant sur les droits et prérogatives des actionnaires notamment au regard de la notion d'«intérêt social».
Une conférence organisée par l'Interface Entreprises-Université de Liège, le 25 nobvembre 2016 - Orateur : Deloitte
Annexe 1, à la présentation de CPlus (conférence Le point du LIEGE science park, organisée par l'Interface le 28 octobre 2016) :
La norme ISO 9001 a évolué ! Elle apporte une réelle plus-value à l'entreprise, permettant de transformer son système de management en un outil de gestion plutot qu'une charge, avec une approche prédictive d'analyse des risques et d'amélioration continue.
La réussite d'une négociation de la valeur d'une entreprise technologique face à un futur partenaire dépendra d'une bonne préparation, tant au niveau des données de l'entreprise et du modèle d'évaluation utilisé, que des attentes et de la stratégie des actionnaires. Outils, facteurs clés indispensables et bonnes pratiques sont ici parcourus.
Une conférence organisée par l'Interface Entreprises-Université de Liège, le 24 février 2017.
Orateur : DELOITTE
ISO 9001:2015 Overview: Revisions & Impact - Part 1DQS Inc.
Joe Mansour talks about the changes since the last webinar, reviews Claus 0 of the standard, overall structure of the standard, provides UL DQS transition plan for all registered clients and talks about UL DQS Client Internal Auditor training / certification plan details.
PECB Webinaire: ISO 9001- Ce qui change en 2015. PECB
Une nouvelle version de la norme ISO 9001 va sortir en Septembre 2015.
PECB et ses partenaires s’engagent à fournir à leurs clients et aux parties prenantes les meilleures informations sur ces nouvelles mises à jour.
Sujets couverts par le webinaire :
Introduction – Contexte
Ce qui change en 2015
Les changements importants
Les nouvelles exigences
Le PDCA ou SCDA
Révolution ou évolution ?
Pourquoi passer en version 2015
Ile Reunion
Pourquoi nous ?
Ce webinaire est piloté par PECB et son partenaire Agrée à l’Ile de la Reunion, la SARL JCA INSTITUT.
Mr JC AUTRAN , ancien expert des Nations Unies, l’animateur est consultant sénior et auditeur IRCA, spécialiste de la norme ISO 9001 depuis 1993 dans l’Océan indien. Membre de J2C France.
The new ISO 9001:2015 committee draft is published and distributed. There are changes which affect organizations who applied this standard. As it is among most famous ISO standards, follow up the changes would be critical and it is time to consider changes which might affect organizations' management systems.
Peut-on concevoir un SMQ conforme ISO 13485:2016 et ISO 9001:2015 ?Guillaume Qualitiso
Analyse de la faisabilité d'une double certification ISO 9001:2015 et ISO 13485:2016, à l'occasion des forums du LNE sur les évolutions réglementaires dans le secteur des dispositif médicaux.
L'attraction et la fidélisation des talents est problématique pour les PME. Pourtant une panoplie de rémunérations alternatives existent pour rivaliser avec les grands groupes.
Une conférence organisée par l'Interface Entreprises-Université de Liège, le 29 mai 2015.
Orateurs : DELOITTE
La norme ISO 9001 a évolué ! Elle apporte une réelle plus-value à l'entreprise, permettant de transformer son système de management en un outil de gestion plutot qu'une charge, avec une approche prédictive d'analyse des risques et d'amélioration continue.
Une conférence orgaisée par l'Interface Entreprises-Université de Liège, le 28 octobre 2016
Orateur invité : CPlus et Cequal
Establishing a Business Process Management Center of Excellence - Impact 2012Prolifics
Speakers: Benny Higdon, Prolifics; Howard Webb, Prolifics
Description: Introducing a new technology in to an enterprise may be fraught with problems. The same is true for Business Process Management (BPM), which are both a technology and a methodology. Establishing a properly staffed and empowered Center of Excellence (CoE) can improve your chances of success. Learn the considerations for setting up a BPM CoE in your organization.
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
Oracle SOA & Enterprise2.0 Partner Community Forum, presentation by Léon Smiers on Capgemini view on (Oracle) BPM and cases based upon Oracle BPM technology.
Driving change is not easy. It is estimated that upwards of 70% of large transformation initiatives fail even though they are often critically important to a company’s strategy.
This session will be a combination of presentation and demonstration where we will discuss the role of the Business Analyst in Business Process Modeling and the importance of modeling. A demonstration of how modeling tools can assist a BA in their work will be delivered and will include:
- documenting current or future processes
- determining how processes can be optimized and improved using simulation metrics
- using forms in process design and storyboarding
- publishing models to a larger community for feedback.
- how process models can be transformed into the language of IT (UML, BPEL, etc).
We will also demonstrate BPM BlueWorks, which is an online platform for business analysts! It can help accelerate business process improvement at NO COST. Features include dozens of industry-specific strategy, capability and process maps. Private online tools and workspaces to build new business processes and capability to share online workspaces with your colleagues. Check out http://www.bpmblueworks.com
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1. Process Analytics and Intelligence
Semantics and other Frontiers
Michael zur Muehlen, Ph.D.
Center for Business Process Innovation
Howe School of Technology Management
Stevens Institute of Technology
Hoboken NJ
Michael.zurMuehlen@stevens.edu
1
2. Why Care About BPM Analytics?
When Workflow Management Systems first began to proliferate (1990s)
there was little attention paid to the data generated by the running
processes.
Most thought of this as an audit trail, not a source of information for
process improvement.
We now understand that the historical record contains valuable
information essential to a well orchestrated continuous process
improvement program.
Correctly designed analytics is the starting point for providing
business process intelligence.
The analytics drives both real-time monitoring and predictive
optimization of the executing Business Process Management System.
2
4. Industrial BPM
Paper Trading
Order Acct. Mgmt.
Phone
Management
Process
Fax Payments
E-mail Complaints
Production Management
Input Transparency Job
Channels Automation, but only if not Types
too complex / rare
other regulatory requirements
no economies of scale
4
5. Industrial Back-Office
Search processes using
‣technical and
‣business criteria
Display shows
‣status
‣start time
‣end time
‣instance data
5
7. Trends
Don’t focus on what works - focus on exceptions
Search is still manual - need suggestions (Amazon for BPM)
Workflow isn’t dead - not even close
7
8. Analytics Capabilities drive Maturity
Business Process Management
Maturity
Strategic
Alignment Governance Method IT People Culture
Process Improvement Process Roles and Process Design & Process Design & Process Skills & Process Values &
Plan Responsibilities Modeling Modeling Expertise Beliefs
Strategy & Process Decision Making Process Process Process Education & Process Attitudes &
Capability Linkage Implementation & Implementation &
Processes Executions Executions Learning Behaviors
Process Metrics & Process Control & Process Control & Process Collaboration Responsiveness to
Process Architecture Performance Linkage & Communication
Measurement Measurement Process Change
Process Output Process Management Process Improvement Process Improvement Leadership Attention
Standards & Innovation & Innovation Process Knowledge
Measurement to Process
Process Customers & Process Management Process Project & Process Project & Process Management Process Social
Stakeholders Controls Program Management Program Management Leaders Networks
Source: Rosemann & DeBruin 2006
13. Process Measures Framework
Customer Needs Translates into Process Objectives
Customer Issues
Voice of the
SLGs Customer
s
ce
en
flu
In
In
flu
en
ce
s
Product Strategy
Operational Strategy
Business Strategy Translates into Process Efficiency Targets
10
Davis (2006)
14. Process Measures Framework
Customer Needs Translates into Process Objectives
Customer Issues
Voice of the
SLGs Customer
s
ce
en
flu
In
In
flu
en
ce
s
Product Strategy
Voice of the
Process
Operational Strategy
Business Strategy Translates into Process Efficiency Targets
10
Davis (2006)
15. Process Measures Framework
Customer Needs Translates into Process Objectives
Customer Issues Measures
Voice of the
SLGs Customer
Key Goal Indicator (KGI)
s
ce
en
flu
In
In
flu
en
ce
s
Product Strategy
Voice of the
Process
Operational Strategy
Business Strategy Translates into Process Efficiency Targets
10
Davis (2006)
16. Process Measures Framework
Customer Needs Translates into Process Objectives
Customer Issues Measures
Voice of the
SLGs Customer
Key Goal Indicator (KGI)
s
ce
en
flu
In
In
flu
en
Key Performance
ce
s Indicator (KPI)
Product Strategy
Voice of the
Process
Operational Strategy Measures
Business Strategy Translates into Process Efficiency Targets
10
Davis (2006)
18. Business Process Analytics
Process Business Process
Controlling Activity Monitoring Intelligence
Processing of Event Detection & Dashboards Simulation
Context Events Correlation Historical
Analytics Rule-based Data Mining
Notification
Optimization
Event Bus
EAI
External Event ERP ECM BPM
Sources
Legacy Custom
Enterprise IT Infrastructure
Process Analytics Architecture
12
19. Analytics Architecture Process
Controlling
Historical
Analytics
Analysis Engine
AE Database (relational or triple store) Client
Process Staging and Fact and OLAP and
Event Publish Dimension Process Queries
Engine Tables
DataMining
Queue Databases
UDFs, XPDL
Cube Processing
Reports
Participants,
Analysis Engine
Context Data
Exposes
Triggers
Controls
Monitors
UDFs
DBs
Web Service Administration Business Operations
13
20. Real Time
BAM Dashboards
Dashboards
Alerts &
Actions
Status indicators
Queue Counts
Counters
Goal/KPI status and
trends
14
21. Real Time
Actions & Alerts Dashboards
Alerts &
Actions
KPI Evaluation
Process Goals
Metrics Thresholds
Risk Mitigation
Email and
Cellphone
Actions
notification
Web Service Call
or
Execute Script Process
Event
Action Schedule Triggers
15
22. Real Time
Actions & Alerts Dashboards
Alerts &
Rules Actions
Engine
KPI Evaluation
Process Goals
Metrics Thresholds
Risk Mitigation
Email and
Cellphone
Actions
notification
Web Service Call
or
Execute Script Process
Event
Action Schedule Triggers
15
23. Real Time
Real Time Management
Dashboards
Alerts &
Actions
Business Business-relevant
Value Event occurs
Value lost
through Event data
latency stored Analysis
information
delivered Action taken
Data Analysis Decision Time
Latency Latency Latency
Infrastructure
Latency
Reaction
Time
Source: compare Hackathorn, 2002
16
24. Real Time
Real Time Management
Dashboards
Alerts &
Actions
Business Business-relevant
Value Event occurs
Value lost
through Event data
latency stored Analysis
information
delivered Action taken
Data Analysis Decision Time
Latency Latency Latency
Infrastructure
Latency
Reaction
Time
Acceleration through real-
time Monitoring
Source: compare Hackathorn, 2002
16
25. Real Time
Real Time Management
Dashboards
Alerts &
Actions
Business Business-relevant
Value Event occurs
Value
proposition of Value lost
real-time through Event data
Monitoring latency stored Analysis
information
delivered Action taken
Data Analysis Decision Time
Latency Latency Latency
Infrastructure
Latency
Reaction
Time
Acceleration through real-
time Monitoring
Source: compare Hackathorn, 2002
16
26. Predictive
Simulation
Simulation
Data Mining
Optimization
Why would you want to build simulation models?
A simulation model lets you do what-ifs
What if I changed my staff schedules
What if I bought a faster check sorter
What if the number of applications increased dramatically because of a marketing
campaign
The simulation results predict the effect on critical KPIs such as end-to-
end cycle time and cost per processed application.
Simulation plays an important role in continuous process improvement
17
27. Predictive
Simulation Technology
Simulation
Data Mining
Optimization
Simulation is useful to make the business case for new processes
Simulation models for existing processes are great for tweaking
But Businesses don’t operate one process at a time
Resource dependencies across many processes
Questions such as staff training/assignment can’t be answered by single
simulation
Even experienced modelers can use some suggestions
18
34. Open Issues
Predicting Workflow Performance Based on Case Data
Scheduling
Dealing with Events outside of Workflow Scope
Non-Workflow Systems
Modeling Complex Event Processing
Reactive/Adaptive Systems
Linking Technical Metrics to (Business) Goals/Metrics
Traceability
25
35. Thank You
Michael zur Muehlen, Ph.D.
Center for Business Process Innovation
Howe School of Technology Management
Stevens Institute of Technology
Castle Point on the Hudson
Hoboken, NJ 07030
Phone:
+1 (201) 216-8293
Fax:
+1 (201) 216-5385
E-mail:
mzurmuehlen@stevens.edu
Web:
http://www.stevens.edu/bpm
slides:
www.slideshare.net/mzurmuehlen
26