Rule and Event-based Processes June2010

Rule- and Event-based Processes

Paul Vincent
CTO Business Rules and CEP
TIBCO Software
1
© 2010 TIBCO Software Inc.

Agenda

What are Business Processes and BPM?

2

BPM in 2010

Driven by Modeling +
events deployment under
business control

Orchestration Monitoring and
control flow = Some business process optimisation of
simple to activities / queues
understand
3

Example State-of-the-art BPM

Process
Participants
Unified BPM and User Interface
SOA Platform
Process Visibility
Work Management Monitor, Report, Analyze
Modeling Resource
Team Performance
Leader
Wor
k
Team Leader

Process Management
Executable Process
Models Performance
Busines Busine Business
s Process ss Manager
Analyst Develop Service Business
er s Data

SOA
SOA Integration
Developer Business Analyst

4
4

Benefits of state-of-the-art BPM

Platform for Optimizes the most
Process
lower operational TCO expensive resource in Participants
while modeling and
Unified BPM the the User Interface
process, ie people,
enterprise
SOA Platform + how they perform
Process
Work Management
Modeling Resource Visibility
Team Performance Monitor, Report,
Leader Analyze
Wor
Simplify process k
Automate STP Insight into process
Team Leader
development
business processes performance to make
+ fast, iterative Process
(e.g. common workflow better decisions
approach Process
Executable Management
patterns) Performance
+ delivers rapid ROIModels
Busines Business
Busine
s Process ss Manager
Analyst Develop Service Business
er s Data

SOA SOA Integration
Seamlessly leverage
Developer Business Analyst
existing assets
5
5

BUT

Not all processes and activities are
easily defined as an “orchestration”
or flow

Or a procedure

Or any other linear sequence of
activities

6

Specialist Business Processes...

Complex Event Processing
provides alternative
business process viewpoints

Complex events

Event-based decisions

via a more generic, declarative
Event-Decision-Action pattern

7

CEP principle 1: Faster Information for Faster Decisions

Events are “indicators”

Event Processing
Business Event provides faster
responses
Potential Business Value

Resulting Complex Event Measured

Root Cause / Correlation

Corrective Decision Made

Action Taken

Action time
8

The BusinessEvent Cloud

Customer New
Customer Checks Order
Logon Close Account
Fed
Base Rate Web Page
Increase
Contract
Mobile Call
Production Submitted
from CT
Item New
@11.13
Arrives at Liability
Contract
Store Added
Returned
Rental thru EDI
Rental
Car
Car
Returned
Crashed

9
9

CEP principle 2: Context / Exceptions => Better Decisions

Change in
Fraud Customer Product Sales
Risk! CrossSell Trend
Risk of Opportunity
Customer
Defection
Contract
Cell phone Validated
Employee Compliance fraud alert
Over hours Limit
Approached Contract
Customer Valid
Rental
now rated
Contract
Gold
Complete

10
10

Result: processes for Operational Intelligence

• Event Processing is leading to new real-time business software
capabilities
• Situation awareness, track and trace, sense and respond…
• EDA provides a superset of SOA and BPM core capabilities

• Enables real-time responsiveness for better decisions
and predictability leading to
competitive advantage, risk management, better governance

11

Agenda

Shared patterns for BPM and CEP?

12

Generalization of a Process

Event Decision Action

BPM
13

Generalization of a Process

Event Decision Action

Fixed
Complex Business
Services +
Event Logic
Processes

CEP
14

CEP-driven Business Processes

Event events
Transport &
Distribution

Pattern
Detection Decisions Reactions

Event & State store

15

Complex Event Processing

Roles:
Sense and Respond
Track and Trace
Situational Awareness

16
16

General Architecture for Event Processing

Asynchronous Continuous & Declarative
Events parallel event processing
pattern detection

simple events complex events

CEP:
complex
event
BPM: SOA:
processing
business IT
State store process services

Multiple event Orchestrated /
types / channels procedural processing
17

Agenda

What technologies are used in such
Complex Event Processing?

18

Event Sources

event
channels
Publish- events
subscribe /
queue-based:

JMS
-TIBCO EMS
- IBM MQ etc

RV
Pattern
SOAP over Detection Decisions Reactions
HTTP
Event & State store
TCP-IP

Others
19

Event Pattern Detection and Processing

Event events
Transport &
Distribution

Event Rules
Pattern
Pattern
Detection
RegEx Decisions Reactions

Continuous Event & State store
Queries
State
Transitions
20

Event Pattern State Management, FT, DR

Event events
Transport &
Distribution

Pattern

In-memory
Distributed Cache
DBMS
21

Decisions and Rules against Event Patterns

Event events
Transport &
Distribution Decision/
Rule
Management
Inference
Rules

Pattern Event Rules

Event & State store

22

Reactions to Event Patterns

Event events
Transport &
Distribution

Other
Services and
Processes –
Pattern SOA + BPM

Event & State store

23

Agenda

Example Use Cases

24

Where does CEP apply?

“CEP applies to a very broad spectrum of
challenges in information systems.
A short list includes:”
Business process automation
Computer systems to automate
scheduling and control network-based
processes and processing
Identifying when complex contracts are
fulfilled
Detection intrusion, fraud and other
network attacks
C3I
The Power of Events, Addison Wesley, ISBN: 0-201-72789-7, 2002

25
25

Shipping Company OOCL report from TUCON 2010

Shipment container track and trace:
Monitoring shipment milestones and invoking
appropriate processes

Simple and Complex processes
decision rules + simple actions
vs decision rules + BPEL / BPM actions

8k shipments,
100 average shipment lifecycle days,
2 containers per shipment,
64 milestones per container
= 54 million active milestones,
@ max 60 events/sec

26

Shipping Company OOCL

1. Implementation#1 = J2EE
8 ppl => 8 mths to implement 100+ milestones
=> 0.05 person yrs per milestone
BUT rule change expensive

2. Implementation#2 = Oracle BPEL
3ppl + Oracle => 4 mths to implement 3 of 100+ milestones

27


1. Implementation#1 = J2EE
8 ppl => 8 mths to implement 100+ milestones
BUT rule change expensive

2. Implementation#2 = Oracle BPEL
3ppl + Oracle => 4 mths to implement 3 of 100+ milestones

3. Implementation#3 = TIBCO CEP
3ppl + 1 TIBCO
=> 3wks POC
+ 2mths to implement 100+ milestones
+ 4mths tuning

28


Benefits:
a. Declarative model is very elegant for certain problems.
b. Increased agility: new milestones can be added without
technical assistance.

ROI:
difficult to compute given recession / shipping downturn.
But one example:
Replaced rail billing process:
@20K rail bill requests per mth
Old: manual process
New: 98% automated process in BE
Development cost $80K vs benefit $50K per mth
= ROI in 2 mths

29

Agenda

Conclusions

30

CEP covers generic Use Cases outside of BPM

events

CEP

Pattern Actions
Detection Decisions and Views

Real-time
Complex Event Real-time Straight Thru
Dashboards
Detection Decisions Processing
and BAM

BPM Workflow

31

Using CEP = A Better Way to Fly a Business
Real time Business Risk
Operations event Pattern
Dashboard

Analytics
on
Shipments
Comparisons
To SLA’s

Thank you for your time

http://tibcoblogs.com/cep
32

Rule and Event-based Processes June2010

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