The document provides an overview of new features and updates across the Salesforce platform, including Lightning Experience, Sales Cloud, Service Cloud, Communities Cloud, Marketing Cloud, and Einstein Analytics. Key updates include enhanced Lightning Experience adoption tools, GDPR guidance, improved forecasting and lead scoring in Sales Cloud, skills-based routing and guided engagement in Service Cloud, gamification in Communities, and responsive layouts in Marketing Cloud.

2. Salesforce Overall

3. Lightning Experience Adaption
Encourage users to discover and adopt Lightning Experience with
automatic switching and feature prompts.
GDPR Policy
Get Guidance for Data Protection and Privacy Regulations
Optimizer report v2.4
Is now available to evaluate your implementation
Object-Level Search
Search the Object You Want Easily from Anywhere
Personalization
In navigation bar made easier in lightning apps
Organize Records
Add topics to any record for better organization
Update Records Easily
view and update all dependent and controlling fields when
editing a picklist or checkbox on a Record Details page
Powerful List Views
Make Inline Edits While Using Filter Logic
Customize Themes
with Image Cropping and Color Overrides
Lightning Console Apps
Now with Lightning Guided Engagement
Salesforce Surveys
More Options for Gathering Refined Data

4. Lightning Experience

5. Track No. of Users Switching To Classic
New URL format
Previous format: https:///one/one.app/#/sObject/Account/home
New format: https:///lightning/o/Account/home
Previous format: https:///one/one.app#/sObject/006R000000245p1IAA/view
New format: https:///lightning/r/Opportunity/006R000000245p1IAA/view
Send List Email
directly to members of a campaign
{{{Object.Field}}}
Merge fields have a new format.
Show off your
Trailhea
d
Badges
In Chatter profile

6. Enhanced Calendar View Update dependent picklists
from Path
Add HTML
to lightning email
templates

7. Salesforce Einstein

8. Updates in Sales Cloud
Einstein Forecasting: Improved Sales predictions
Lightning Experience: Get latest KPI’s, graphs & metrics
Prediction graph: based on past opportunities
Lead Scoring: You can tell Einstein to ignore lead fields
that do not affect it.
Forecast: Based on schedule and product dates rather
than solely on opportunity close date.
Einstein Bots: Automate repetitive tasks by easily
building and deploying bots using Einstein bot builder
Lightning Guided Engagement: using clicks not code.
Translation: The ability to submit an article for
translation is now available in Salesforce Lightning
Service Cloud Mobile: An alternative to the Salesforce
App which focuses on support.
Updates in Service Cloud

9. Salesforce Sales Cloud

10. Sub-folders: Better report organization with sub-folders
New Lightning UI for
Report Builder

11. Color-code
Your Lightning Dashboard
List Views
- filter by a campaign in
Lightning
- edit existing List Views
- edit records on a mass scale
Personalization
In Navigation Bar Made Easier

12. Salesforce Service Cloud

13. Lightning Guided Engagement
Walk your agents through your business processes
Agents can see appropriate business processes right next to their
chat
Community 360
Agents can now see if customer has
looked any of these items before calling
support: assets, contracts, custom
objects, orders, products, and tasks

14. Skills-Based Routing for Omni-Channel
Improve the quality of customer service by routing work to the best agent for the job
Omni-Channel Utility
“New” Work and “My Work” tabs to help your support
agents manage their work.
Translation
Submit an article for translation is now available in
Salesforce Lightning

15. Salesforce Communities Cloud

16. Gamification
“Gamification” tile in the Lightning Community
Workspace that allows for custom badges to be
created
Flows
Let Users View and Resume Paused Flows

17. Salesforce Marketing Cloud

18. Layouts
Responsive Layouts for Landing Pages in Pardot
Financial Services Cloud
Is now compatible
Add All Contacts
from an Account to Campaigns

19. Reward Member Question-and-Answer Activity
Using marketing journeys
Use Intelligent Splits
In your journeys

20. Analytics & Dashboard

21. Einstein Analytics
Conditional Formatting
Define An Alias
For your column

22. Lightning Experience Report Builder
Gain insights from multiple objects with the Lightning Experience joined report beta
Add a Report
to a Dashboard from the Report

23. Follow us for more updates on Salesforce Release Updates

24. www.thinqloud.com
Thank You!