Salesforce is a leading CRM platform with a projected market growth of 56% annually through 2017, anticipated to reach $36.5 billion. Key features include strong scalability, a vast ecosystem of over 1,800 partner apps, and mobile capabilities, making it highly recommended by users. The platform's pricing structure varies for different editions, catering to both small enterprises and large organizations.

1. Reference:
suyati.com
http://www.informationweek.com/cloud/software-as-a-service/salesforce-vs-the-competition-a-crm-primer/d/d-id/1320966?image_number=10
http://www.forbes.com/sites/louiscolumbus/2015/05/22/gartner-crm-market-share-update-47-of-all-crm-systems-are-saas-based-salesforce-accelerates-lead/
http://www.informationweek.com/cloud/software-as-a-service/salesforce-vs-the-competition-a-crm-primer/d/d-id/1320966
http://talkincloud.com/cloud-companies/3-exclusive-salesforce-appexchange-app-installation-statistics-0
http://www.forbes.com/sites/louiscolumbus/2013/04/26/2013-crm-market-share-update-40-of-crm-systems-sold-are-saas-based/
https://www.salesforce.com/blog/2014/01/top-crm.html
WHYSalesforce
IS THE BEST CRM
Global CRM market will touch
with a compounded
annual growth rateof56% between 2012- 2017
$36.5 billion by 2017,
GARTNER’S PREDICTION
ANALYSIS EXTRAS
SALESFORCE HOSTS ANNUAL
DREAMFORCE EVENTS
Most demanded CRM is Cloud based CRM.
G2 CROWD USER
SURVEY-2014 FINDINGS
SALESFORCE APPEXCHANGE
Salesforce has strong niche in the
three emerging CRM hotspots
Salesforce -
is the best CRM
rank salesforce as the
top CRM, industry average is 79%
support scalability in
Salesforce
believe Salesforce CRM
heads in the right direction
like Salesforce CRM’s integration
APIs, industry average is 74%
recommend Salesforce
to peers94%
85%
87%
84%
80%User support
for Salesforce
(Statistics):
Houses over 1,800
partner apps
66% of these apps get
installed once in 30 days
Installed more than 1.8 million
apps from the AppExchange
In 2013, four out of every ten CRM sold were SaaS based.
Salesforce tops among CRM vendors, with $2.5 billion sales in 2012.
2015 witnesses more preference towards mobile based CRM.
G2 Crowd survey lists key Salesforce features:
• Point and click admin tools- more flexibility
• Internal search engine- facilitates finding opportunity, lead, account or registration
• Powerful, dynamic reporting features and dashboards
• Tracks growth and targets in real-time
• Integrates all customer data throughout the entire lead, opportunity, or account
• Cloud based technology- no hassles of installation and upgrade
• Supports mobile
• Automates repetitive and routine tasks
• Improves productivity and saves time
Developer Zone
offers preview of
upcoming features
Mini
workshops
Expos showcasing
vibrant partner
ecosystem
Developer
keynote
sessions
03
01
02
04
76% of these apps get
installed once in 60 days
81% of these apps get
installed once in 90 days
To date, more than 1 million
developers have developed more than
3 million apps on the Salesforce Platform
Only SaaS
18.4%
(market leader)
9.1%
2.6%
6.2%
21.7%
12%
7.2%
50% Combined
market share
IBM: 10.2%
Others: 11.5%
On-Premise
Availability
Worldwide
Market share
Global Revenue
Growth (2013-2014)
Billing & Pricing
value per user
Target Group
Reporting and
Analysis
Mobile
Capabilities
Social Media
Integration
Integration with
productivity tools
Customer support
Integrates with Facebook,
Twitter, LinkedIn, YouTube
Chatter and Radian6
Available
Available
Available Available
Available
Available
Available
Available
Available
Available
Available
Available
Close integration with
MS Office suite
of products
Accelerated
response facilities
28.2%
Group Edition
$25 per month
Small & Mid-size
enterprises- Group &
Professional Editions
Large Enterprises-
Enterprise & Unlimited
Editions
Customizable
reports & dashboards
Salesforce1 mobile
app & Chatter real
time collaboration
app- offer robust
CRM solutions
Support for Android,
iPhone, Windows,
Blackberry
Built-in support
for HTML5
Interactive reporting
Performs real time
ad-hoc analysis
Rigid SQL server
reporting services
engine
Routine
capabilities
only
Many
offer mobile
capabilities
Real time view
of sales data
Instant access to
data & analysis
Suits large
enterprises
Generates reports
without the need of
technical expertise
Permits access of
critical data through
mobile devices
Support for
Android and iPhone
Add-on
mobile products
Various mobile apps- Sales
Pipeline Simulator,
Customer Briefing,
Sales Diary,
Account Intelligence,
Social Contact Intelligence
Suits large
enterprises
Suits large
enterprises
Other CRMs
designed for
low-end market
Unlimited Edition
$250 per month
Base license
fee $3750
$75 for any one
module- marketing/
sales/ service automation
Other CRMs
do not beat
Salesforce model
$125- combined suite
Additional modules
cost extra
SaaS and On-Premise SaaS and On-Premise SaaS and On-Premise SaaS or On-Premise
Criteria
for comparison
Others
WhySalesforce is
thebestCRM with competitors
Comparison
Enterprise licensing: $200
Professional licensing: $65
Basic licensing: $30
Essential licensing: $15
Mandatory- 5 subscriptions
Cloud Mobility