Field Service Lightning (David Sánchez) Blockchain (Gabriele Basile) Salesforce Spring '19 (Roger Borges) Change Data Capture (Esteve Graells)

1. #TrailblazerCommunity
#Barcelona

2. Welcome to the Trailblazer Community
Let’s Succeed Together
Meet Trailblazers Like You
Join Community Groups to meet peers who live in your city, work in similar roles and
industries, and share your interests.
Engage in a Global Network
Get help, find answers fast, and discuss topics you care about with Salesforce
customers and employees from around the world.
Learn from Each Other
Gain incredible insight from Salesforce MVPs and Community Group Leaders who
love to share expertise and help everyone in the community succeed.
Inspire the Next Generation
Share your community story, be a mentor, become a leader in the Trailblazer
Community, and bring Salesforce to the communities you love.
Get Started: Trailblazer.salesforce.com/about

3. ● 19:00 Welcome & Quick Introductions
● 19:05 DreamOlé 2019 MALAGA!!
● 19:10 - 20:55
○ Field Service Lightning (David Sánchez)
○ Blockchain (Gabriele Basile)
○ Spring 19 (Roger Borges)
○ Change Data Capture (Esteve Graells)
○ (....)
● 20:55 Launch your ideas for the next meeting
Let’s manage expectations :) Food & Beers are free

4. David Sánchez Carmona
Leader, Barcelona Administrators Group
@animuscrm

5. Roger Borges
Leader, Barcelona Administrators Group
@SalesforceRoger

6. Esteve Graells
Salesforce Architect
https://forcegraells.com
@forcegraells

7. Gabriele Basile
Senior Developer

8. Group Leaders
Bilbao - Agustina Garcia
Granada - Alba Ribas
Sevilla - Julio Fernandez
Zaragoza - Carlos Campillo
Malaga - Carolina Ruiz, Rafael Cereto, Yaiza Bailen
Oviedo - Laura Palacios
Portugal - Nuno Fonseca
Barcelona - Pablo Garcia, Esteve Graells
Valencia - Paco Martinez, Jose Manuel Gonzalez
Langreo - David Sanchez Luis, Noemi Cotarelo, Gema
Santiago Careaga, David Garcia
DEVS
Madrid - Ines Garcia, Cris Ramon, Cris Salvador
Barcelona - David Sanchez, Roger Borges
Andalucia - Jose Manuel Misa ,Pedro Molina
Lisboa - Tomas Queiros , Fabio Olyntho
Palma Mallorca - Pep Aguilo
Madrid NonProfit - Francisco Rojo
Madrid Marketing - Paula Quiros
ADMINS

9. www.dreamole.es

10. A day in Astro's life with
Field Service Lightning

11. Quiz
kahoot.it
Download Kahoot to your mobile phone or
simply go to -
Play

12. Certifications in Barcelona
Data Source: Artisan Hub Rank (Unofficial rank) - Today Artisan Hub is tracking the progress of 53,430 Salesforce Certified
Professionals who have in total 163,288 current Salesforce Certificates and reside in 112 different countries.

13. Gartner: Field Service Management

16. ● Field Service Management does not necessarily
mean technicians travelling to customers - it can
also be customers meeting the expert in a store.
● SALESFORCE OFFICIAL REFERENCE: T-Mobile
US customers can now easily locate the nearest
store and book available time slots with the
specialists matching their specific request.
Powered by Field Service Lightning from
Salesforce
● No waiting lines - high first fix
FSL in Retail: This is when Customer Centricity meets
Employee Efficiency

17. Platform Architecture
In memory computing
runs Optimization
algorithms and returns
results.
No data is maintained
Google Maps API for
Geocoding, Routing &
Mapping services
Optimization-As-A-Service
Reseller OEM Agreement

18. FSL - Product Overview & Key Components
● Standard objects & application functionality
● Work Orders
● Products & Assets
● Service Contracts & Entitlements
● Service Appointments
● Service Territories, Resources, & Operating Hours
● Parts/Inventory
● Scheduling & Optimization
● Dispatcher Console
● FSL Admin app & Settings
● Scheduling Actions, Sharing Tools, & VF
Pages
● Custom object model (Scheduling Policies)
Salesforce Platform Managed Package FSL Mobile
● FSL Mobile Apps
○ iOS
○ Android
● Salesforce app

19. How Field Service Lightning Optimization Works
This logic is used for: Appointment Booking, Optimization, Smart Scheduling on Gantt

20. A day in Astro's life with Field Service Lightning
STEP 1 Administration
FSL Admin: Overview
Work Types
Skills
STEP 2: Scheduling & Optimization
Work Rules
Service Objectives
STEP 3
Work Order > Service Appointment with
Global Actions (Appointment Booking, Get
Candidates, Emergency
Dispatcher Console
STEP 4
FSL Mobile app

21. Cutting-Edge, Offline-First Mobile Experience

22. Blockchain & Salesforce

23. • Blockchain is a consensus-based, secure, decentralized,
public/private database which stores information immutably
over a peer-to-peer network.
What is Blockchain?

24. Architecture
Genesis Block Block 1 Block 2

25. Private vs Public Blockchain
Public Private
Read/Write No Authorization Required Authorization Required
Security Complex Rules Easy Rules
Adding Block Computationally Expensive Can be cheap
Consensus
Algorithm
Complex One Authorized Node can be the
Arbitrator
Computational
Power Source
Distributed globally Localized. Even few nodes
Ownership No Owner One or More Private Entities

26. 1. Store immutably
○ Court Judgments
○ Health Records
When to use Blockchain?
2. Decentralization
○ Identity Systems
○ Vote Systems
3. Proof of Ownership
○ Diamonds
○ Supply Chain

27. Demo Salesforce & Blockchain: How it works?
Accounts
Contacts
Service
ContractsCustom
Objects

28. Salesforce Spring ’19
Admin highlights

29. Lightning Flow Builder
Build more process flows faster with drag and drop
Learn More Watch Demo

30. Minimum Data Storage increased by 10x
For example, if you have Professional or Unlimited Editions with 10 users:
Learn More

31. Pinned List Views
All users can make any list their new default!
HOW:
To pin an unpinned list, click its pin icon.
To pin a different list, select the list view and pin
it instead
Learn More

32. Change Account Owner
Learn More

33. New quick action: “Printable View”
Print details of a record and its related lists

34. Aplica colores para destacar ciertos importes en los análisis de datos
Informes: Formato Condicional (BETA)

35. Joined reports in LEX

36. Lightning Email Template Folders
● Similar to Report folders
● Allows folder hierarchy
● Sharing: users, roles, public groups…
HOW:
● Setup > Lightning Email Templates >
Enable “Folders and Enhanced Sharing”
● Give “Manage Public Lightning Templates”
user permission
Learn More

37. Check a Field’s References Before You Edit It (Beta)
Learn More

38. Salesforce Mobile Publisher
● Easily build for iOS or Android
with clicks, not code
● Seamlessly publish to Apple’s
App Store or Google Play
Admin
Watch Demo

39. 420+ pages
Learn more at salesforce.com/spring19

40. Change Data Capture

41. If you ever watched Smurfs, you already know Change Data Capture…
seriously

42. smurfSales smurFin smurfBox

43. 1. Use triggers and send the data to the
remote system
2. Make a callout to external web service
offered by remote systems
Classical anti-pattern known as
Spaghetti integration.

44. Why doesn’t Salesforce generates
“something with the data” … and remote
systems capture it, when they are ready?
Very interesting approach but
review the challenges

45. ...so, that is what is Change Data Capture:
1. Salesforce generates CRUDU events and Store
those events and data on the Event Bus for 3 days
2. External systems subscribe to these events to
capture data on real-time or on-demand based on
standard protocol (Comet-D)
Event Bus
...
Account
Account
Account
Employee__c
1
2

46. An Admin is required to… enjoy!!!
1. One-click action Out-of-the-Box
2. No training required, No need of
additional infrastructure, monitoring,
etc.
3. Adjust profile permissions (VAD +
field adjustments)
4. Deployable as metadata

47. Demo time: be careful! you’ve never seen something this hard

48. Subscribers are required to Subscribe
the events using CometD:
a. Many platforms have a native connector
b. Otherwise search on the net, many
examples available
c. A Java-client is provided by Salesforce
named EMP-Connector, just copy-
paste and you are ready to smurf

50. ● What is Change Data Capture in Salesforce
● Trailhead Module on Change Data Capture
● Change Data Capture Developer Guide
● EMP-Connector Repository in Github

51. New to the
Trailblazer Community?
Introduce yourself
(Full Name, Job,
years of experience with Salesforce)