The presentation covers the Winter 20 Release from Salesforce including highlights for administrators and developers. The agenda includes Trailhead in a Box, the Winter 20 Release for administrators and developers, demo jam, icebreaker, and Q&A. Key highlights discussed are enhancements to the calendar, reports and dashboards, the new Salesforce mobile app, Lightning App Builder for mobile, and features delivered for lists, topics, and record pages. Developer topics cover Flow for developers, Shield, and the Lightning Message Service.

1. Trailhead in a Box &
Winter 20 Release
• Jayant Jindal
• Fremont, CA Salesforce User Group Lead
• Salesforce Quip Champion
• 13x Certified
jayantjindal
/in/jayantjindal

2. This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we
make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber
growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
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products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays
in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the
immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth,
new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger
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Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be
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Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Forward-Looking Statement
Statement under the Private Securities Litigation Reform Act of 1995

3. • Check-In : 10 min.
• Trailhead in a Box: 15 min.
• Winter 20 Release-Admin.: 10 min.
• Winter 20 Release-Developer: 10 min.
• Demo Jam : 20 min.
• Icebreaker: 5 min.
• Next Trailblazer Session & Q&A: 20 min.
• Networking Reception: 30 min.
Agenda

4. Trailhead in a Box

5. Playbook for Driving Trailhead Engagement

6. Winter 20 Release – Admin.

7. 5 Winter ‘20 Release Highlights for Admin

8. Calendar in Lightning Experience
Calendar is getting better and better!
Key feature enhancements include:
• Availability view allows you to see
your coworker’s availability when
scheduling meetings
• See the calendar view you used
most recently without selecting a view
from the dropdown
• Dig into event details faster without
clicking into an event
Read the blog for moar details!

9. Reports & Dashboards Highlights
Key feature enhancements include:
• RTL (Right to Left) Support
• Text Wrapping on Report Run Page
• Report & Dashboard Lists (Created by Me,
All Reports, etc) on Lightning and on Mobile
App
• Row Level Formulas
(1 Row Level Formula field per report,
Summarize, Group, Filter or use row level
formula in custom summary formula)
Calculate and filter within a report

10. Reports & Dashboard Beta Features
Unique Row Count
Calculate unique number of field values per
column
• Up to 3 unique row counts per report
• Almost all Field Types supported except
for Text Area, Encrypted fields, or Blob
• All report formats supported (Tabular,
Summary, Matrix, or Joined)
Field to Field Filtering
Filter Reports by comparing one report field
with another report field
• Up to 4 field to field filters per report
• Field Types supported: Number
(including percent, currency) and
Date/DateTime
• Edit field to field filter in Lightning
Report Builder or Report Run Page

11. The New Salesforce Mobile App
Switch to the mobile way of work
Next Generation Experience
Work fast with an app that knows who you are
and what you need, powered by Lightning
Voice-Enabled
Tap less, talk more using Einstein Voice (Beta)
Intelligent
Drive smart decisions with Einstein Analytics
Dashboards
Faster App Dev
Customize and build mobile apps faster with low
code

12. Lightning App Builder for Mobile
Use Quick Start to get set up
Customize using App Builder:
• Give your users Custom Record
Pages on their phones
• Show or hide Record Page
components by device
• Make your Lightning Apps
accessible on phone, desktop, or
both
Read MOAR about Lightning
Experience on Mobile!

13. 5 Ideas Delivered
Read MOAR about the 5
Ideas Delivered

14. List Views & Topics
View related records on a topic
detail page
Filter object list views by topic
Printable list views
Access Recycle Bin in Lightning
with a sortable list view
Ideas Delivered
Read moar about List
Views and Topics

15. Lightning Record Pages For Specific Record Types
Ideas Delivered
Assign a Lightning Record Page
to a specific Record Type on an
object, just like page layouts.
Now you can make Lightning
Record Pages even more
useful.
Start thinking about creating
different Lightning Record
Pages for your objects!

16. Connect to your Customers with WeChat and
WhatsApp (pilot)
Let customers communicate with support agents using WhatsApp and WeChat. WhatsApp
and WeChat are used to send messages internationally and agents reply using the Service
Console. This feature is an add-on and available to customers through a Digital
Engagement add-on.
For more details please read:
https://releasenotes.docs.salesforce.com/en-us/summer19/release-
notes/rn_messaging_service_wechat.htm

17. Connect to your Customers with WeChat and WhatsApp (Pilot)
Let customers communicate with
support agents using WhatsApp
and WeChat. WhatsApp and
WeChat are used to send
messages internationally and
agents reply using the Service
Console. This feature is an add-
on and available to customers
through a Digital Engagement
add-on.

18. Where Is This Field Used?
Check a field’s references and
find reports using it.
With the click of a button, view
the references to a custom field
before you edit it, such as
references in a formula, layout, or
Apex class.
Ideas Delivered

19. Lookup Fields in Flow Builder
Instead of having to create a
variable, then assign that element
to the variable... now you just
need to look it up.
It’s just one step to lookup!
Ideas Delivered

20. Winter 20 Release – Developer

21. Three Big Features to Discuss Today
Flow for
Developers
Real time event
monitoring with
Shield
Lightning
Message
Service
More details on the highlights covered in this
deck can be found at: sforce.co/learnmoar

22. Aura Components in the ui Namespace Are Being Retired
A retirement party for our friends the Aura UI Namespace!
Everything in the UI: namespace (ie: ui:button) are
retiring, Summer ‘21
Use lightning: namespace (ie: lightning:button)
components as a replacement.
Not sure how to translate from Ui: -> Lightning: check
out the release notes
sforce.co/dpl-namespace

23. CSS that Cascades!
Share CSS Style Rules
1. Create a LWC that only contains a .css file
2. In another component’s css, @import ‘myCss.css’
3. Reference the styles defined in the template as you normally would
4. Profit!

24. LWC: Navigate directly to an App or a page in an App
You can now create LWC Components that link directly to an App
Use the new ‘standard__app’ type, and ‘appTarget’ keys to specify where to go

25. Additional Einstein Insights
Einstein says...
After a prediction has been made
Additional records are made available
Subscribe to the event with an event trigger

26. Visualforce in Lightning Experience
Prepare for Lightning
Style Visualforce Pages with Lightning Look and Feel
<apex:page lightningStylesheets="true">
Scan Visualforce Pages in Org
Simple and convenient tool within the Lightning Experience
Configuration Converter
View Data Updates in Real Time
<apex:liveController/>
GA
BETA
PILOT

27. Lightning Message Service
Native client-side communication framework in Lightning Experience
Simplified Communication
Easily send complex data across the DOM between
Visualforce, Aura, and LWC without complicated
Javascript
Works with Utility Bar
Message between main Lightning page and popped-out
utility bar components
Developer Preview Winter ‘20
Available for Developer Edition and Sandbox
NEW

28. Lightning Message Channels
Metadata backbone of Message Service API
Metadata Benefits
Central location for Message Channel definition
Referential integrity enforcement
Packaging support
Simple and Lightweight
Only one required field when creating a new
Message Channel
Namespace Isolation by Default
Option to expose communication to components
in different namespaces
<?xml version="1.0" encoding="UTF-8"?>
<LightningMessageChannel xmlns="http://soap.sforce.com/2006/04/metadata">
<masterLabel>ModelChanged</masterLabel>
<isExposed>true</isExposed>
<description>Model changes.</description>
<lightningMessageFields>
<fieldName>recordId</fieldName>
<description>Record Id that changed</description>
</lightningMessageFields>
<lightningMessageFields>
<fieldName>recordData</fieldName>
<description>Data in the record that changed</description>
</lightningMessageFields>
</LightningMessageChannel>

29. Sending and Receiving Messages
Simple and flexible
Familiar Usage Interface
APIs are natural to developers of each
Salesforce UI Framework
Flexible Message Patterns
Messages are serializable JSON Objects
Message contents can be customized at time of
publish
Global Messaging Support
Publish to all components
Future: publish to visible components
handleClick() {
const message = {
recordId: "some string",
recordData: {
value: "some value"
}
};
publish(this.context, SAMPLEMC, message);
}
handleMessage(message) {
this.receivedMessage = message ? JSON.stringify(message, null, 't') : 'no message
payload';
}

30. Scheduled Flows
Unlocked Productivity
Schedule logic-driven CRUD & invocable actions
on a daily/weekly basis
Integrated Monitoring & Debugging
Find scheduled Flows under “Scheduled Jobs”;
new FLOW_START_SCHEDULED_RECORDS
log line in Apex debug
New Limits
Scheduled Flow limits are separate from
scheduled Apex limits: max(250,000, 200* # of
user license) scheduled Flow executions per 24h;
active scheduled Flows counted toward active
autolaunched Flows limits
Generally
Available
Winter ‘19

31. Screen Flow Improvements
LWCs in Flow Screens
Create beautiful & seamless experiences from Aura
Components, Lightning Web Components, and any
of 20+ standard Flow components, side-by-side
Conditional Visibility
Show or hide fields & components without having to write
a single line of code
New Record Lookup Component
Ever growing set of standard Flow components for your
app building consumption
Generally
Available
Winter ‘19

32. Apex-Defined Data Types
Decouple Tech Concerns & LOB
Concerns
Enable admins to implement business logic so
that you can focus on the meaty technical
problems
Collection Operators
Manipulate lists of complex web objects directly in
the Flow design time & run time experience
Compatible with LWC
Supported out of the box as part of LWCs in Flow
screens

33. Demo Jam

34. Icebreaker

35. ICEBREAKER
• How to Filter Reports?
• Salesforce Mobile App Features?

36. References

37. REFERENCES
• Trailhead in a Box:
https://trailhead.salesforce.com/users/strailhead/trailmixes/trailhead-in-a-box
• Winter ‘20 Release Notes
https://releasenotes.docs.salesforce.com/en-us/winter20/release-
notes/salesforce_release_notes.htm
• sWinter ‘20 Release Highlights Trailhead
https://trailhead.salesforce.com/en/content/learn/modules/winter-20-release-highlights

38. Next Trailblazer Session & Q/A

39. DECEMBER 19 UPCOMING FREMONT COMMUNITY GROUP SESSION
• Fremont User Group Pro-Bono Event & Holiday Party!!!

40. Salesforce Fremont, CA User Group