The document discusses techniques for sales forecasting. It describes sales forecasting as projecting expected customer demand for products or services to help with business planning. Both qualitative and quantitative techniques are covered. Qualitative techniques include executive opinion, Delphi method, and surveys of buyers. Quantitative techniques covered are projection of past sales, time-series analysis, moving average method, and exponential smoothing. The document provides details on how each technique is implemented to develop a sales forecast.