This document outlines the roles and responsibilities of members on a sales team for a social enterprise t-shirt company. It includes sections on each member's role, customer benefits, communication and sales strategies, core competencies, value chain processes, and lessons learned from the project. The VP's responsibilities included assigning tasks, consulting with customers, setting sales targets, and managing the team's work. Other members were responsible for finding customers, making sales, delivering products, and providing customer support.

1. Final Presentation
SALE TEAM:
• LE HOANG KIM DUYEN
• PHAM HUNG THAI SON
• PHAM NGOC MINH KHOA
• NGUYEN HOANG HUNG
• DO THI PHUONG DUNG
• LE THI THANH TAM
• TRAN NGUYEN KHOA HUNG
• NGUYEN THANH BINH
• NGUYEN TRIEU PHUC HAI

2. ROLES OF EACH
MEMBER

3. Le Hoang Kim Duyen (VP) - 295895
Assign tasks for each member
Consulting the T-shirt for the customers
Sale T-shirts
Keep contact with CEO, VPs
Create the team’s Facebook page
Delivery planning
Make the target for each member
Create sales strategies

4. Pham Ngoc Minh Khoa - 295915
Finding potential customers
Keep contact with the customers
Answering phone calls from the customers
Giving advice and guidance on product selection to customers.
Complete the sale target
Design the Power Point slides for the group

5. Tran Nguyen Khoa Hung
Main role is sell our products
Find new potential customers
Give the best advice to customers
Bring benefit for our project
Find out new customer based on relationship of old customer

6. Tran Nguyen Khoa Hung
Give promotion to customer
Support Manufacturing Department in making the package
Keeping the contact with customer to update new information about promotion
Delivery: Free ship for customer in District 1 and District 5. For the other place, we take
charge based on distance.

7. Nguyen Hoang Hung
Selling to t-shirt to complete goals of sale's group
Appeal to sponsor from relationship personally and receive 5 billions from company
Bach Tung furniture
Co-operation to marketing to keep contact to customers quickly on Facebook
Represent of group to receive order from customers
Delivery t-shirt to customers

8. Do Thi Phuong Dung
Contacting my own personal relationships to introduce and sell product
Supporting manufacturing department to make paper bags
Storing and distributing product to customers and other members, checking inventory everyday.
Delivery product to customers
Send the statistic and revenue for finance department at the end of the day

9. Nguyen Trieu Phuc Hai
selling online, offline and selling in our courtyard.
Have all knowledge about the product communicate effectively with the customers.
Greet the customers and help them in identifying their requirements
Promote our products and answer the customers' questions regarding the products

10. Nguyen Trieu Phuc Hai
Get feedback from customers about our products and report them to VP
Take part in sale meetings and follow the rule of VP
Support other members in sale department when they need
Collaborate with every member in other teams to achieve the common goal

11. Nguyen Thanh Binh
Selling 4 T-shirts
Delivery T-shirts when received orders from the customers
Explain the meaning of the logo to the customers

12. Le Thi Thanh Tam
Find the potential customers
Persuade customers to buy the products
Promote the products via social network: Facebook, Instagram,..

13. Pham Hung Thai Son
Supporting manufacturing to make order and delivering T-shirt
Using contact to sell T-shirt
Delivering T shirt to customers
Selling totally 3 T shirt.

14. Customer Benefits
Package

15. Customer Benefits Package
T-shirt
Fashionable
design
Opportunities to help
communities
Providing
message to
protect
environment

16. Gantt Chart and an AON

17. 0 A 2
1 1
1 2 3
1 B 5
1 1
2 4 6
3 C 8
2 2
5 5 10
7 D 11
0 0
7 4 11
9 E 13
2 2
11 4 15
11 F 17
4 4
15 6 21
13 G 18
7 7
20 5 25
17 H 19
0 0
17 2 19
22 I 35
3 3
25 13 38
22 J 31
1 1
23 9 32
22 K 34
5 5
27 12 39
25 L 36
4 4
29 11 40
28 M 37
0 0
28 9 37
28 N 35
2 2
30 7 37
29 O 37
0 0
29 8 37
AON

18. Happy Customers

19. Happy Customers

20. Communications and
sales strategies

21. Communication Strategies
Providing information about the campaign
Consulting about the size, colors, design of the T-shirt
Be patience when persuading customers
Handle unhappy customers

22. Sale Strategies
Understand what the buyer wants
Establish trust with the buyer
Using personal relationships
Using social networks such as: Facebook, Twitter, Google+…
Apply 10% discount / 5 T-shirts
Free shipping in District 1 , 3 , 5

23. Core competencies &
Competitive priorities

24. Core competencies
Young and creative staffs
Unique design and unisex form T-shirt for everyone
Non-profit company and all revenue is used for charity

25. Competitive priorities
Own many close and potential referrals that are suitable to the products designed and
distributed
Have motivated and enthusiastic sale staff
Have many channels of distribution
Demonstrate eye catching logo and slogan for the products
Perform meaningful ideas base on charity work that can touch people's heart honestly

26. Pre- and Post- Service
Value Chain

27. Support and General Management Processes
Gaining a Customer Value Creation Keeping the Customer
Measurement and Feedback
Pre-production
Services
• Using Social Network
Pages such as Facebook
• Word of mouth
• Using banner
• Promotion/ Advertising
Primary
Production
Processes
Post-production
Services
• Keep contact after selling
products
• Shipping
• Thank you letters
• Packaging the T-shirt

28. Process Flow Chart

29. Start
Advertising
Sales Customer / Order
Payment
Processed
Customer
Services
Shipping

30. Team members’ lessons

31. Persuasive and communication skill
Team-working skill
How to solve conflicts
able to work long and hard hours
always finish a task on time
not afraid to ask questions
value integrity

32. VP learned from this project
How to manage time
Work under pressure
Connect members
Control the working process of the group
Team working skill
Expand the relationships