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ROY B ADAMS Resume 2
- 1. ROY B ADAMS 448Township Road 1539, Proctorville, OH 45669 C: 304-638-3420 roybadams@yahoo.com Self-motivated professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Business Owner, 01/1994 to 03/2016 Guiding Light Christian Store – Barboursville, WV Managed team of 10 to 12 employees Built relationships with vendors and partnered with local church organizations to build referral base Developed pay schedules and employee incentive programs Delegated internal operation procedures with employees Initiated and developed market strategies to increase store traffic Extensive Travel for buying seasons, including Gift Markets and buying shows Developed monthly sales ad to market over 10,000 customers. Managed a portfolio of 85 accounts and $700,000 in sales. Completed daily outbound calls, up to 2 hours per day. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Quoted prices, credit terms and other bid specifications. Wrote sales contracts for orders obtained and submitted orders for processing. Selected the correct products based on customer needs, product specifications and applicable regulations. Prioritized tasks and projects to meet tight deadlines. Kept detailed records of daily activities through online customer database. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Built relationships with customers and the community to promote long term business growth. Business Owner, 01/1985 to 01/1994 Adams Fifth Avenue Menswear – Huntington, WV Managed all store operations, including revenue management, merchandising directives, providing world-class client service and enhancing store appearance. Sales accompanied with overall account development Created strong client base through referrals and marketing efforts that include direct mail, newspaper advertising and sponsorship of community events Built and maintained connections with customers through loyalty, providing customers with product knowledge and leading the team to meet individual, department and store objectives Maintained up to date store sets and displays, while keeping with current trends Assisted clients with fittings, alterations and special orders Maximized sales and profitability by improving selling behaviors, identifying top sellers, and enhancing product placement Increased customer service standards, team morale, and operational effectiveness through authentic communication, concise training, and celebrating accomplishments Conduct weekly core staff and one on one meetings with department managers Establish administrative procedures for ordering, inventory management, and ongoing department training. PROFESSIONAL SUMMARY WORK HISTORY
- 2. Store Manager/Area Supervisor,06/1982 to 09/1984 Burger King – Huntington WV Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Carefully interviewed, selected, trained and supervised staff. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Actively participated in ongoing customer service programs to build sales and rapport in the community. Manager Trainee, 06/1978 to 05/1982 Adams Car Wash – Huntington WV Specialized in cleaning and detailing automobiles Conducted routine and scheduled maintenance on automated equipment Interfaced with management and colleagues in a professional manner. Upheld top-quality workmanship and excellent customer service. Energetic and driven People-oriented Excellent work ethic Recruitment/staffing Benefits administration Excellent communication skills Motivated team player Superior organizational skills Product marketing specialist Accomplished manager High School Diploma: 1981 Marshall University - Huntington WV Student government representative Coursework in International Business, Finance and Accounting Coursework in Public Relations Coursework in Business Administration and Management SKILLS EDUCATION