1. 4407 County Road 3841 Evelyn P Lee Cell: 210-378-0726
San Antonio, TX 78253 tcc.evelyn@gmail.com
SUMMARY OF QUALIFICATIONS
 Career Professional: Experience in telemarketing programmer analyst; ability to manage constant change with tight deadlines.
 Key Business Partner: Strong relationship building with all levels of the organization from executive management, internal
employees, and external candidates
 Excellent Problem Solving: Ability to handle complex scenarios with problem resolution
 Strategic Planning: Proactive and innovative professional with the expertise at implementing corporate objectives
PROFESSIONAL EXPERIENCE
Programmer Analyst MARCH 2015—PRESENT
Alorica SAN ANTONIO, TEXAS
 OnContact CRM Maintenance and/or Development:
o Analysis of maintenance to existing or new CRM script requests in a timely and accurate manner
 Determined most effective way to achieve completion in a timely manner of request/project after determining
the requirements of the project.
 Defined script panel organizations, script flow, and output formats based on client specifications;
 Created design specifications for scripting request and modifications which may include, providing sample
outputs, screen designs, functional descriptions for review by the users, and output management for review by
end users (i.e., clients, internal customer, etc.)
o Development of code to complete request
 Set meetings with involved parties to review enhancements or modifications ensuring understanding of defined
goals and scope of request; based on design specifications and given requirements
 Developed instructions for generating output based on client specifications using SQL procedures, defining
output type and frequency; map internal database fields to client approved output layout, thoroughly testing
output for accuracy and data integrity; may carry out code walk through and/or demonstration for appropriate
staff
o Testing, Implementing, and Documentation
 Developed a thorough test plan, completing assigned script functionality testing requests in a timely and
accurate manner
 Demonstrated program to end users; discussing program functionality to ensure goals were being met
 Provided on-going support after implementation, which included additional training, upgrades, or
enhancements;
 Documented each step of the test plan, to include back out plan, testing, implementation and end user support
information, describing script development, logic, coding, testing, changes and corrections.
 Production Support:
o Involved in the quality resolution of issues or concerns related to errors, problems, or questions with scripting and output
programs
o Assisted in resolving client complaints and problems, providing accurate and timely evaluation of concerns and
recommend alternative solutions to management
 Accomplishments:
o Excellent working relationship with team members and department contacts in order to maintain and continuously
provide clients the utmost dedicated service a company can provide.
Programmer Analyst NOVEMBER 1997—MARCH 2015
West Corporation SAN ANTONIO, TEXAS
 OnContact CRM Maintenance and/or Development:
o Analysis of maintenance to existing or new CRM script requests in a timely and accurate manner
 Determined most effective way to achieve completion in a timely manner of request/project after determining
the requirements of the project.
 Defined script panel organizations, script flow, and output formats based on client specifications;
 Created design specifications for scripting request and modifications which may include, providing sample
outputs, screen designs, functional descriptions for review by the users, and output management for review by
end users (i.e., clients, internal customer, etc.)
o Development of code to complete request
 Set meetings with involved parties to review enhancements or modifications ensuring understanding of defined
goals and scope of request; based on design specifications and given requirements

2. 4407 County Road 3841 Evelyn P Lee Cell: 210-378-0726
San Antonio, TX 78253 tcc.evelyn@gmail.com
 Developed instructions for generating output based on client specifications using SQL procedures, defining
output type and frequency; map internal database fields to client approved output layout, thoroughly testing
output for accuracy and data integrity; may carry out code walk through and/or demonstration for appropriate
staff
o Testing, Implementing, and Documentation
 Developed a thorough test plan, completing assigned script functionality testing requests in a timely and
accurate manner
 Demonstrated program to end users; discussing program functionality to ensure goals were being met
 Provided on-going support after implementation, which included additional training, upgrades, or
enhancements;
 Documented each step of the test plan, to include back out plan, testing, implementation and end user support
information, describing script development, logic, coding, testing, changes and corrections.
 Production Support:
o Involved in the quality resolution of issues or concerns related to errors, problems, or questions with scripting and output
programs
o Assisted in resolving client complaints and problems, providing accurate and timely evaluation of concerns and
recommend alternative solutions to management
 Accomplishments:
o Involved in multiple major platform changes that involved complete project rewrites and new procedures to be set
without compromising production.
o Excellent working relationship with team members and department contacts in order to maintain and continuously
provide clients the utmost dedicated service a company can provide.
TECHNICAL/SKILLS
 Software Applications: Microsoft Office Applications such as MS Word, Excel, PowerPoint, Access, Outlook
 Database Language: SQL
 Scripts: C#, Visual Basic
EDUCATION
Our Lady of the Lake University
Bachelor of Science – Computer Information System San Antonio, Texas