Roy Ann Salcedo is seeking a challenging position that allows her to utilize her relevant skills and experience. She has over 13 years of experience in retail management, operations, and customer service. Her experience includes inventory planning, staff recruitment and training, budget management, and leading high-performing teams. She holds a Bachelor's degree in Psychology from Xavier University-Ateneo de Cagayan in the Philippines. Her most recent role was as Retail Executive and Head of the English Department at Popular Book Company, where she received an excellence award for her service.

1. ROY ANN SALCEDO
PERSONAL DETAILS
FULL NAME: Roy Ann Dumalagan Salcedo
ADDRESS: 136C Cactus Road, Singapore 809671
MOBILE:(65) 94791158
EMAIL: curlysweet23@yahoo.com
DOB: 13th
of March 1980
HEALTH: Excellent
INDUSTRY RELATED SKILLS
(TECHNICAL)
INTERPERSONAL & HUMAN
RESOURCES
•
•
•
•
•
•
•
Experience in Inventory planning
and ordering of stock
Experience in SAP
Staff recruitment and training
Experience in working to budgets,
KPI’s and monthly sales targets
Experience in leading, motivating
and developing team
Advanced computer skills
including proficiency in Microsoft
Word, Excel, powerpoint, and
Outlook
Excellent presentation skills
Strong Attention to detail
•
•
•
•
•
•
Good prioritizing skills
Time Management
Leadership and Organizational
skills
Excellent customer service skills
Work well in a team environment
Very motivated with a strong
desire for success.
EDUCATION / SEMINARS ATTENDED
2014 Retail Service Excellence- SRA EXSA WORKSHOP
2013 Ace your Service
2011 Nike and Addidas Product Training
2009 Customer Focused Selling
2008 Manpower Management Program
2007 Understanding Financial Statements

2. 2006 Active Selling Workshop
2002 Xavier University-Ateneo de Cagayan – Philippines
- Completed Bachelor of Science in Psychology.
OBJECTIVE
To find a challenging position which enables me to grow and utilize my relevant
skills and experience.
EXPERIENCE
March 2013 – Current Popular Book Company Pte Ltd
20 Old Toh Tuck Road Singapore City 597655, Singapore
Position: Retail Executive / Head of English Department
• Handles cashiering do upselling and assist customer queries
• Train and supervise Retail Supervisors and Retail Assistants
• Handles cash float and store cash funds
• Manage English department section
• Ensure availability of stocks all the time thru consistent monitoring
• Identify saleable to non- saleable items and apply corrective action needed
• Do merchandise rotation and display
• Do price tag accurately
• Received stocks
• All promotion is well implemented and monitored
• Coordinate with buyers regarding stocks availability as needed and give timely
feedback
• Do monthly sales report, do sales analysis and action planning
• Assist customer’s queries, needs and give extra mile service the adherence of
company policy and regulations
• Do return of stocks to vendors within items considered aging stocks
• Stock trans-out of slow moving items to other shop as needed and re-order fast moving
items to respective vendors weekly
Award Received:
Silver Award (Excellent Service Award 2014)- Executive/ Managerial Category by
Singapore Retailers Association (30th October 2014)

3. July 2010 – July 2012 Jay Gee Enterprises Pty Ltd
10 Genting Lane Singapore City, Singapore
Position: Retail Executive/ Brand Specialist
Kidstyle Boutique (Branded clothing, accessories and shoes) Levis Kids, Addidas
Kids, Nike Young Atheletes, Osh Kosh Bgosh & Carters
• Handles store cash fund and cashiering and ensure proper endorsement within shift
• Attend customers query and needs which ensures exceptional service is delivered at
all times
• Ensure stocks management is monitored and planned based on shop trend and
season
• Visual Merchandising must be adhered and updated as needed
• Merchandise rotation must be done weekly to highlight all items as needed
• Implement company policy and rules regulation within team members
• Must identify fast moving to slow moving items to ensure fast turnover of sales and
profit
• Do balance paper works for daily sales report and identify per brand sales vs. last
month sales trend as bench mark for sales growth and meeting sales target
• Ensure all merchandise have correct and updated price tags
• Must ensure all team member is aware of the promotion at hand through proper
endorsement and daily briefing
• Update and rally team with daily sales target and monthly target
• Ensure replenishment of merchandise at display must be done daily
• Do telemarketing and promotion updates to regular customers as needed
• Follow up customers confirmation with reserved items
• Stock trans-out of slow moving items to other shop as needed and re-order fast moving
items to warehouse weekly
June 2009 – July 2010 SM Department Store, Cagayan De Oro
Carmen Cagayan De Oro City, Philippines
Position: Department Manager
Departments:Men’s Accessories (men’s fashion wallets, watches, bags,belts ,caps
&scarf) & Branded Accessories ( High End watches, jewelry & Eye Wear)
• Manage Daily Store operation of two departments namely Men’s Accessories and
Branded Accessories, in terms or manpower availability, sales performance,
merchandise readiness at selling area at all times and availability and ensures
cleanliness of the department.
• Implement Company rules, regulations and policy.

4. • Monthly reports on sales performance
• Monitor per SKU’s sell through weekly to ensure Total disposal of merchandise in two
months time.
• Rally team members or demo’s to hit daily plan through Pep Talk for updates on
marketing initiatives from the department and corporate.
• Shares inspirational thoughts to team as motivational tool.
• Implement marketing initiatives of the branch and monitor incurred sales.
• Ensure Quality Service is rendered through consistent coaching and mentoring all
demo’s or sales provider.
• Give feedback to respective Merchandising Manager for merchandise availability.
• Reorder all fast moving as needed to Merchandising Manager and advice slow moving
SKU’s for Sales List or pull out and deliver fresh and new stocks for faster turn over of
Sales as per store trend.
• Forward Consignors Merchandise Needs to Core Merchandising Manager monthly.
Award Received: Star Manager – Direct Sales Category (27th April 2010)
November 2003 - October 2008 Greenwich Pizza Restaurant
Lim Kit Kai Mall Centre, Cagayan de Oro city, Philippines
December 2005 – October 2008: Store Manager
• Oversee and manage the daily operations of the outlets, overseeing maintenance,
cleanliness and upkeep of outlet equipment
• Conduct audits regarding operational efficiency and outlet and product presentation
• Help marketing team implement company policies and marketing campaigns
• Recruiting new staff, training and developing existing staff, motivating staff to achieve
sales targets, coordinating staff scheduling
• Ensure high standards of customer service are observed at all times
• Communicate with dining/counter crew to provide feedback on customer and sales
trends during weekly sales meeting and other performance analysis documentation
• Prepare sales reports
• Total supervision on Quality Training
• Total supervision on Manpower Availability
• Ensure High Food Service Condition is implemented
• Ensure Marketing Strategies are Implemented and monitored
• Ensure Accuracy on inventory
• Empower ASM-Assistant Store Manager with their KRA
• Set Target to team and ensure Execution is done to meet target
• Serve orders to the customers table
• Assist Customers queries and orders

5. November 2003 – December 2005 : Assistant Store Manager
• Ensure availability of stocks
• Implementation on SOP’s or standard operating procedure to production area
• Ensure cleanliness and organization of production area
• Ensure accuracy of inventory
• Filling and monitoring of stocks
• Conduct station meeting twice a
• Month in all production station
• Empower team to serve all products within food serving time
• Serve customers order And Assist Customers Queries
INTERESTS
Music, Traveling and spending time with Family.
REFEREES
BUSINESS CHARACTER
Full Name: Eric Yit
Position: Assistant Store Manager
Company Name: Popular Book Company Pte Ltd
(Singapore)
Tel: +65 91800066
Full Name: April Angela King
Position: Materials Analyst
Relationship: Family
Company Name: BHP Billiton Iron Ore
Tel: (08) 94563289
Mobile: 0424 612 340