Chris Clayton has over 20 years of experience in retail management and operations management, including experience as a District Manager for Haggen and Fresh & Easy overseeing 17 stores. He has a track record of driving sales results through excellent customer service, product knowledge, and implementing merchandising standards. His skills include building and leading high-performing teams, developing relationships, communicating effectively, problem-solving creatively, and making on-the-spot decisions to adapt to change and drive results.

1. CHRIS CLAYTON
4701 E. Kings Ave, Phoenix, AZ 85032 | (C) 602 696-9400
chris.clayton1@cox.net
Professional Summary
Highly Motivated District/Operations Manager equipped with extensive experience in retail management and sales.
Excellent leadership skills and multi-tasking strengths and 4+years of multi-unit management experience.
Skills
• Building and Leading Teams
• Developing Relationships
• Communicating Effectively
• Creative Problem Solving
• On-the-Spot Decision Making
• Thinking Critically
• Adapting to Change
• Driving for Results
Experience
Haggen PSW District Manager 03/2015 to 08/2015
Irvine, CA
• Converted over 30 stores to the Haggen format, each within a 36 hour timeframe
• Managed operations and construction teams in updating store interior and introducing Haggen standards
• Served as the face of Haggen onboarding managers and team members and introducing Haggen culture
• Responsible for overall sales, operations, and culture of 17 stores with up to XX employees per location
• Drove sales results through excellent customer service, product knowledge, and merchandising standards
• Developed operations team to deliver excellent standards within all departments of each store
Fresh & Easy District/Operations Manager 12/2010 to 03/2015
Phoenix, AZ Store Manager 01/2010 to 12/2010
Team Leader 08/2008 to 01/2010
• Responsible for the overall sales and operations of 17 locations throughout the Metro Phoenix area.
• Drove sales, ensuring all store teams delivered excellent customer service and consistent product quality
• Oversaw implementation of regional sales program which was developed by the Regional Director
• Conducted weekly performance review of In Store Bakeries within the AZ, NV, and Nor Cal regions
• Selected for store manager training program within 3 months of joining the company
• Received highest possible grade in leadership development training program (Living Services)
• First person promoted to District Manager position without being hired on as a store manager
• Maintained company merchandising standards and effectively communicated that vision to store teams
• Achieved or exceeded company goals in comp sales, payroll, store standards, health and safety audits
• Provided training and support to all stores to increase job knowledge and encourage effective teamwork
• Transitioned Fresh and Easy store to new Wild Oats format and assisted in recruiting and training new staff
Red Ball Express Owner/Operator 02/2007 to 08/2008
Phoenix, AZ
• Ran startup providing delivery and courier services as well as independent distributor for Chompies Bagels
• Grew business to approximately 20 clients using our services on a daily/weekly basis
• Subcontractor for DHL Delivery, delivering packages throughout the metro Phoenix area

2. Bassett Painting Co-Managing Partner 07/2006 to 02/2007
Phoenix, AZ
• Marketing, sales, estimates and painting of residential homes
• Increased overall revenue of company by approximately 50%
Trader Joe’s Captain (Store Manager) 01/1997 to 07/2006
Monrovia, CA First Mate (Assistant Manager) 08/1993 to 01/1997
Crew Member 12/1989 to 08/1993
• Managed all aspects of 3 locations including 5 years at the top performing store in Phoenix Metro area
• Transferred to AZ as First Mate to open 5th
store in Phoenix Metro area – 1st
stores opened outside of CA
• Achieved distinction of being the first First Mate promoted to Captain in AZ
• Directed store operations and programs with local appeal that exceeded guest expectations and drove sales
• Increased Like-For-Like sales within my stores by a minimum of 15%
• Maintained productivity levels in the top 5 of the entire company on a consistent basis
• Provided leadership to a team of up to 12 managers and 60 part time crew members
• Implemented and role modeled exemplary customer service standards
• Oversaw employee relations including hiring, training, performance feedback, coaching, and terminating
• Developed future store leaders, including 5 assistant manager and 6 store manager promotions in 7 years
• Encouraged crew member participation in generating and implementing new ideas to improve the store
• Increased visibility within community through outreach and participation in local events