The document provides instructions for room attendants on making up guest rooms, including cleaning, replacing linens, tidying the space. It details the supplies needed and proper procedures for tasks like making the bed, dusting, cleaning bathrooms and more. Advice is also given for aspiring hospitality professionals to work hard, ask questions, and seize opportunities.

1. Room Make up Procedure
Lesson 9
Guest room cleaning and maintenance
Prepared by: Aireen Y. Clores

2. A typical used room may look like this.

3. Supplies/tools needed:
room boys cart equipped with amenities and supplies
Place cart in front of the room and knock
• Activate doorbell or knock gently (30 sec. intervals between knocks)
• “May I make up a room now?”
Empty all trash cans/baskets
• Empty them into the trash bag of the cart.
• Wash with soap, clean and wipe dry.
Wash and wipe dry drinking glasses. Refill thermo jug
Replenish soiled linen
Make up the bed
• Follow standard procedures for bed make up.
Clean /vacuum the floor
Dust furniture & fixtures, polish the mirror
Replenish other guestroom supplies
Make the bathroom
Check overall condition of the room

4. Lay down the bed pad on the bed
• Bed pad placed on top of the mattress, center and smooth flat
Making up a Bed . Secure and tuck on the corner.
Supplies Qty Placement
Bed pad 1 Mattress top Lay down the first sheet
1st sheet 2 Top of the bed pad
• Place evenly and on top of the bed pad with the center down;
2nd sheet 1 Top of 1st sheet • tuck in the sheet under the mattress at the head and foot of
Blanket 1 Top of 2nd sheet the bed.
Bed 1 Top of the finished • Miter all corners then tuck in the undersides of the sheet
cover bed
Pillow 1 for single bed Pillow is encased Lay down the second sheet
with slip 2 for double bed with a slip
and case • This is not only beautiful to look at but is also designed for
the guest convenience.
Lay down the blanket
• This will make the bed appear neat and clean
Lay down the bed cover
• For a more presentable appearance; to protect linen from dirt

5. Make up of 1. Check for items left by
CHECK OUT ROOMS
guests
This job should be executed
immediately by the floor supervisor 2. Pull the curtains and blinds
and the assigned room boy once room is
vacated by the guest.
3. Adjust aircon to desired
Materials needed:
room boys cart equipped with amenities
temperature
and supplies
4. Remove soiled dishes used
during room service
5. Empty ashtrays and waste
baskets
6. Wash and wipe dry drinking
glasses

6. Make up of
CHECK OUT ROOMS 7. Clean thermos jug and refill with
cold water
This job should be executed
immediately by the floor supervisor
and the assigned room boy once room is
8. Strip the bed of soiled linen and
vacated by the guest.
pillow cases and replace them
Materials needed:
room boys cart equipped with amenities
9. Make up the bed
and supplies
10. Vacuum or shampoo the carpet
and upholstered furniture.
11. Dust all furniture
12. Polish mirror and all other
metaled furniture

7. Make up of
CHECK OUT ROOMS 13. Replenish all room supplies
This job should be executed
14. Make up the bedroom
immediately by the floor supervisor
and the assigned room boy once room is 15. Fix the curtains
vacated by the guest.
16. Check the overall condition of the
Materials needed:
room boys cart equipped with amenities room, including installed
and supplies
furniture and appliances
17. Close the door

8. When are rooms made up or serviced?
 Daily
 Unless guest refuses a room make up or
 Has DND hanged on the door knob of the guest
room.
 Whenever a room is vacated through check
outs
 Make up request

9. Turndown Service
 Turndown service is a process by which the guest
room is made warm and inviting for the evening.
 Turndown service is usually conducted between
6 and 9 PM.
 A turndown attendant should be able to complete
40 turndowns in three hours.
Figure 11-9

10. Turndown Service
 Turndown service can include:
Closing of draperies
Soft music
Corner folding of bedspread away from pillow
An amenity presentation
Soft corner lights
A “room tidy” is conducted
Some hotels place a breakfast door hanger next to
the amenity presentation
Figure 11-10

11. advice to other young aspiring executive
housekeepers and professionals:
 set one goal at a time. If you set too many, you’ll get
discouraged. So set one and follow it through.
 always ask questions.
 listen. It’s the most effective way to gain intelligence.
 keep your eyes open to opportunities.
 work hard.
 defy adversity and negativity.
 never set yourself above your coworkers.
 remember that age is only a number.
 always ask for additional responsibilities, when you can handle
it.