The document presents an introduction to accommodation operations in the hospitality industry by group 2. It discusses accommodation, housekeeping, the roles and importance of housekeeping, functions of housekeeping including bed making, key control, and safety and security. It also outlines the sections of the housekeeping department such as the housekeeper's office, control desk, lost and found section, flower room, linen store, tailor room, linen and uniform room, and floor pantries. The presentation provides an overview of accommodation and housekeeping in the hospitality industry.

1. Presented By [group 2]
 Seikh Dil Sadab Ali
 Nabin Khadayat
 Samir Sharma
 Ashok Karki
 Sudan Rai
 Arpit Barma
 Manish Dahal
 Sagar
PRESENTETION OF INTRODUCTION TO
ACCOMMODATION OPERATIONS IN HOSPITALITY
INDUSTRY
DATE-: 10 January, 2019

2. ACCOMMODATION
 Accommodation is the process of providing lodging
and fooding services.
 It refers arranging form of beds and breakfast.
 For example Hotels, Flotels, Motels, Inns Resort
and service accommodation
 So it is broad sector of the hospitality industry.

3. HOUSEKEEPING
 Housekeeping is defines as the provision of
cleaning, comfort and safe environment.
 Housekeeping department create “Home away
from home” environment for a guest.
 The management of housekeeping departments is
influence by factors like size, type, standard and
location of hotel.
 The primary objective of housekeeping is to clean
guest room, bathroom, corridors, and public areas.
 The secondary functions are, preparations of
annual budget, record keeping, interior design,
flower arrangement, provision of linen and
uniform.

4. Role And Importance Of Housekeeping
 To keep clean, comfortable, safety environment.
 To arrange the proper management of staff in time to
clean.
 Proper utilization of manpower.
 To threat guest cheerfully and courteously.
 To give special service services like babysitter if
necessary.
 To check and maintain the physical properties of the
hotel.

5. Role And Importance Of Housekeeping Cont.....
 To provide services as per the policy or standard of
the hotel.
 To make good impression on the guest by creating
“Home away from home.”
 To save cost of labor, cleaning equipment’s,
materials, furniture and other materials of the
hotel

6. Functions Of Housekeeping
BED MAKING :
 Bed making is the act of arranging the bed sheets.
 A guest require a comfortable bed to take rest,
relax and enjoy.
KEY CONTROL :
 The key of rooms and floors have to be handled
by housekeeping department for safety.
 The guest should feel safe before getting in the
room.

7. SAFETY AND SECURITY :
 If Guest and staff always fear from their other
staff and other personnel then the atmosphere
will be tensed.
 So Housekeeping department is responsible for
providing security to the guest.
INTERIOR DECORATION :
 Interior decoration is the art of creating pleasant
atmosphere in the room.
 If room is well decorated by art, graphs and
amazing photos then guest feel comfortable.

8. LINEN MANAGEMENT :
 This involves all the function related to linens like
purchase, storage and laundry of linens.
 This department is responsible for maintaining
cloths and linens.
LAUNDRY SERVICE :
 Housekeeping department is responsible for to
insure clean and hygienic washing of all the linen
items.

9. Section Of Housekeeping Department
 The different type of category of housekeeping is
also called section of housekeeping.
Housekeeper Office :
 It is main administration center of housekeeping
department.
 It should be located within silent zone with
independent cabin with paneled office.
 It is used to council to the staff and head
department meeting.

10. Control Desk :
 It is the main communication center.
 It should have desk, chair, with more than 1
telephone line.
 It should have large notice board with schedules
day to day instruction arrival list, departure list
etc.
Lost And Found Section :
 This should be small spaced, secured cool and dry.
 This department is responsible for store all guest
articles that are lost and may be claimed later
on.

11. Flower Room :
 This room should be air condition to keep fresh
flower for flower arrangement.
 The room should have work table, sink and water
supply.
Linen store:
 This room stock of new linen and cloth materials for
uniforms etc.
 The stocks maintain should be enough to replenish
the whole hotel.

12. Tailor room:
 This room is kept for house tailor to stitch and
mend linen and uniform.
 If house policy is to contract out tailoring work
then tailor room can be avoided.
Linen and uniform room:
 This is the room where current linen and uniform
is store for issue and receipt.
 This room should be large, airy and free from
heat and humidity.

13. Floor pantries:
 It should keep one complete set of linen which is
required for that floor.
 The pantry should be away from the guest view
and situated at the near of elevator.