This document provides information on hotel codes and standards of good housekeeping. It begins with a list of codes used in hotel listings to indicate amenities such as complimentary breakfast, parking, pools, etc. It then outlines typical hotel rules and regulations including policies around payment, check-in/out times, storage of belongings and hazardous materials. Finally, it lists standards for cleanliness, orderliness, sanitation, guest comfort, safety and maintenance that hotels should uphold.

1. New Lesson!
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2. 1 . W h a t d o y o u m e a n
b y r u l e s ?
2 . W h a t i s s t a n d a r d ?

3. Hotel Codes

4. •**Information on hotel amenities is deemed accurate, but
should be confirmed when reservations are made.
❑A=AAA discount available
❑B=Complimentary breakfast
❑C=Complimentary coffee
❑D=Complimentary evening cocktail
❑E=European style hotel
❑F=Free local phone calls
❑FP=Fireplaces
❑G=Parking available
❑H= Complimentary use of health facilities
Codes used in hotel listings

5. ❑HL=Historic landmark
❑I=In-room appliances-coffee maker, iron/ironing board,
and hairdryer
❑J=Complimentary use of Pennhealth facilities
❑K=Kitchen facilities
❑L=Complimentary local transportation shuttle (as available)
❑M=No maid service
❑N=Complimentary daily newspaper
❑NRHP=National Register of Historic Places
❑O=Only accommodations are shared baths
Codes used in hotel listings

6. ❑P=Indoor Pool
❑Q=Evening Snacks
❑R=Reserved rooms for NWAV 24
❑S=Some accommodations are for shared baths
❑T=Complimentary afternoon tea
❑U=Complimentary center city shuttle service
❑V=Valet parking available
❑W=Complimentary wine and cheese
❑WD=Washer/dryer available
❑X=Free
Codes used in hotel listings

7. Hotel Rules and
Regulations

8. Hotel rules / House rules are management policy or
agreements between the guest and the hotel. Usually,
these policies are mentioned on the guest registration
card which is signed by the guest at the time of check-in.
In Addition to this, a copy of rules and regulation is
also kept in all guest rooms for guest to read and
understand the management policies. This can also
include the local government policies which have to be
followed by the guest.

9. Hotel Rules And Management Policies
1. TARIFFS
- The tariff is for the room only and is exclusive
of any government taxes applicable Meals and
other services are available at extra cost. To
know your room tariff, please contact the Duty
Manager, guest registration forms must be
signed on arrivals.

10. Hotel Rules And Management Policies
2. SETTLEMENT OF BILLS
- Bills must be settled on presentation,
personal cheques are not accepted.

11. Hotel Rules And Management Policies
3. Company's Linen On Guest's
Luggage And Belongings
In the case of default in the payment of dues
by a guest, the management shall have the linen
on their luggage and belongings and be entitled
to detain at the same time;and to sell or auction
such property at any time without referring to the
guest.

12. Hotel Rules And Management Policies
3. Company's Linen On Guest's
Luggage And Belongings
The net sale proceeds will be appropriate
towards the amount due by the guest without
prejudice to the management's rights to adopt
such further recovery proceedings as may be
required.

13. Hotel Rules And Management Policies
4. Check-in
Please present your ID card, Passport or
Temporary Residence Card upon Check-in. By Law
visitors must present personal documents for
hotel records. These documents will be returned
upon departure.

14. Hotel Rules And Management Policies
5. Departure
- Most hotels require that travelers check out by
11:00 a.m. or noon so housekeepers have time to
clean rooms for the next guest.
- Inform the reception if you wish to retain your
room beyond this time. The extension will be
given depending on the availability.

15. Hotel Rules And Management Policies
5. Departure
If the room is available, the normal tariff will
be charged. On failure of the guest to vacate the
room on expiry or period the management shall
have the right to remove the guest and his/her
belongings from the room occupied by the
Guest.

16. Hotel Rules And Management Policies
6. Luggage Storage
Subject to availability of the storage space,
the guest can store luggage in the luggage room,
at the guest's sole risk as to loss or damage from
any cause, Luggage may not be stored for a
period of over 30 days.

17. Hotel Rules And Management Policies
7. Guest's Belongings
Guests are particularly requested to lock the
door of their rooms when going out or going to
bed. For the convenience of the Guest, electronic
safety lockers are provided in the room to store
any valuables.

18. Hotel Rules And Management Policies
7. Guest's Belongings
The Management will not in any way be
responsible for any loss / or damage to the
Guest's belongings or any other property from
either the hotel room or the locker or any other
part of the hotel for any cause whatsoever
including theft of pilferage.

19. Hotel Rules And Management Policies
8. Pets
Mention your policy for Pets ( allowed or not-
allowed )

20. Hotel Rules And Management Policies
9. Hazardous Goods
Bringing goods and/or storing of raw or
exposed cinema films, or any other article of a
combustible or hazardous nature and/or
prohibited goods and/or goods of objectionable
nature is prohibited.

21. Hotel Rules And Management Policies
9. Hazardous Goods
The Guest shall be solely liable and
responsible to the management, its other guests,
invitees' visitors, agents and servants for all loss
financial or otherwise and damage that may be
caused by such articles or as a result of the
guests' own negligence and non-observance of
any / instructions.

22. Hotel Rules And Management Policies
9. Hazardous Goods
Gambling, contraband, prostitution,
weapons, explosives, flammable objects,
poisons, drugs, animals and pungent food are
strictly prohibited on hotel premises.

23. Hotel Rules And Management Policies
10. Damage Property
The guest will be held responsible for any
loss or damage to the hotel property caused by
themselves, their guests or any person for whom
they are responsible.

24. Hotel Rules And Management Policies
11. Management's Rights
It is agreed that the guest will conduct
him/ herself in a respectable manner and
will not cause any nuisance or annoyance
within the hotel premise.

25. Hotel Rules And Management Policies
11. Management's Rights
The Management has the right to request
any guest to vacate his/her room or other areas
of the hotel forthwith, without prior notice and
without assigning any reason whatsoever, and
the guest shall be bound to vacate when
requested to do so.

26. Hotel Rules And Management Policies
12. Relation between Management
and Guest
Nothing herein above shall continue or be
deemed to constitute, or create any tenancy or
sub-tenancy, or any other right to interact in the
hotel premises or any part of portion thereof, in
favor of any Guest or resident or visitor, and the
Management shall always be deemed to be in full
and absolute possession of the whole of the hotel
premises .

27. Hotel Rules And Management Policies
13. Government rules and
regulations and application of laws
Guest are requested to observe, abide by
confirming to and be bound by all applicable
acts and laws and Government rules and
regulations in force from time to time.

28. Hotel Rules And Management Policies
14. Photographs and Video's
Using photographs and video's taken in the
hotel for commercial or public purposes is
illegal. Those who do so will be subject to
prosecution.

29. Standards of Good
Housekeeping

30. 1. Cleanliness
❖All areas are immaculately clean, corner-to-corner,
top to bottom, including surfaces.
❖Closets, cabinets and storage areas are also kept
clean.
❖Furniture and fixtures are properly dusted
❖Windows and glass panels are dusted and
polished
❖Floors are vacuumed, polished
❖Grounds are free of litters and dirt.

31. 2. Orderliness
❖Facilities and fixtures are properly arranged
and installed in their appropriate location.
❖Room amenities are properly installed in
appropriate location.
❖Beds in guestroom are made up properly,
linen are mitered and wrinkled free.

32. 3. Sanitation
❖The whole area is free from all sources of
bacterial contamination such as un-disposed
garbage or leftover, stagnant water, etc.
❖All areas inside the building are protected from
pest infestation and are regularly fumigated.
❖All items of personal use of guests and which in
contact with body like linen, cutleries, glasses are
sanitized with sanitizing detergents to protect
guests from bacterial contamination.

33. 4. Guests and Client’s Comfort
❖Rooms are properly ventilated and lighted.
❖Guests are not disturbed by noise and any
form of distractions.
❖There are sufficient amenities for the
comfort of guests like linen, toilet tissues,
soap and liquid soap, drinking/dental glass.

34. 5. Eye Appeal
❖Ambiance is soothing to the eyes, not dim
or dull.
❖There is suitable interior design and proper
blending of colors.
❖No eyesore can be found at the front of the
house like lobby, hallways, reception areas.

35. 6. Safety
❖Hotel building is provided with all required
safety facilities like ventilated fire exits,
emergency alarm, fire extinguishers/hoses
luminous safety signs.
❖Trained roving guards are available in hotels
to check the movements in guestroom and
to insure the protection of guests.

36. 7. Materials Control and Preventive
Maintenance
❖There is a designated budget for supplies and
materials.
❖Consumption of supplies is always monitored.
Excessive consumption is determined and
reported.
❖All appliances and equipment are regularly
checked for any damaged and maintained in a
safe working condition.

37. 8. Guest Relations
❖Request and concerns of house guests and
clients are given prompt.
❖Tact and courtesy is observed in dealing with
customer complaints.
❖Customer needs and concerns are properly
attended.
❖Service providers go out of their way to render
extra service to guests.

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