The document provides instructions for making up hotel rooms, including check-out rooms. It describes supplies needed and steps to complete tasks like emptying trash, cleaning surfaces, making the bed, vacuuming, and replenishing amenities. Tasks include stripping linens, cleaning, making the bed, dusting, and checking the room's condition. Turndown service is also described, which makes the room warm and inviting in the evenings through closing curtains, adding music or lights, and folding back bedding.

1. Room Make up Procedure
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2. A typical used room may look like this.
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3. Supplies/tools needed:
room boys cart equipped with amenities and supplies
• Activate doorbell or knock gently (30 sec. intervals between knocks)
• “May I make up a room now?”
Place cart in front of the room and knock
• Empty them into the trash bag of the cart.
• Wash with soap, clean and wipe dry.
Empty all trash cans/baskets
Wash and wipe dry drinking glasses. Refill thermo jug
Replenish soiled linen
• Follow standard procedures for bed make up.
Make up the bed
Clean /vacuum the floor
Dust furniture & fixtures, polish the mirror
Replenish other guestroom supplies
Make the bathroom
Check overall condition of the room
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4. Making up a Bed • Bed pad placed on top of the mattress, center and smooth flat
. Secure and tuck on the corner.
Lay down the bed pad on the bed
• Place evenly and on top of the bed pad with the center down;
• tuck in the sheet under the mattress at the head and foot of
the bed.
• Miter all corners then tuck in the undersides of the sheet
Lay down the first sheet
• This is not only beautiful to look at but is also designed for
the guest convenience.
Lay down the second sheet
• This will make the bed appear neat and clean
Lay down the blanket
• For a more presentable appearance; to protect linen from dirt
Lay down the bed cover
Supplies Qty Placement
Bed pad 1 Mattress top
1st sheet 2 Top of the bed pad
2nd sheet 1 Top of 1st sheet
Blanket 1 Top of 2nd sheet
Bed
cover
1 Top of the finished
bed
Pillow
with slip
and case
1 for single bed
2 for double bed
Pillow is encased
with a slip
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5. Make up of
CHECK OUT ROOMS
1. Check for items left by
guests
2. Pull the curtains and blinds
3. Adjust aircon to desired
temperature
4. Remove soiled dishes used
during room service
5. Empty ashtrays and waste
baskets
6. Wash and wipe dry drinking
glasses
This job should be executed
immediately by the floor supervisor
and the assigned room boy once room is
vacated by the guest.
Materials needed:
room boys cart equipped with amenities
and supplies
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6. Make up of
CHECK OUT ROOMS 7. Clean thermos jug and refill with
cold water
8. Strip the bed of soiled linen and
pillow cases and replace them
9. Make up the bed
10. Vacuum or shampoo the carpet
and upholstered furniture.
11. Dust all furniture
12. Polish mirror and all other
metaled furniture
This job should be executed
immediately by the floor supervisor
and the assigned room boy once room is
vacated by the guest.
Materials needed:
room boys cart equipped with amenities
and supplies
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7. Make up of
CHECK OUT ROOMS 13. Replenish all room supplies
14. Make up the bedroom
15. Fix the curtains
16. Check the overall condition of the
room, including installed
furniture and appliances
17. Close the door
This job should be executed
immediately by the floor supervisor
and the assigned room boy once room is
vacated by the guest.
Materials needed:
room boys cart equipped with amenities
and supplies
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8. When are rooms made up or serviced?
 Daily
 Unless guest refuses a room make up or
 Has DND hanged on the door knob of the guest
room.
 Whenever a room is vacated through check
outs
 Make up request
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9. Turndown Service
 Turndown service is a process by which the guest
room is made warm and inviting for the evening.
 Turndown service is usually conducted between
6 and 9 PM.
 A turndown attendant should be able to complete
40 turndowns in three hours.
Figure 11-9
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10. Turndown Service
 Turndown service can include:
 Closing of draperies
 Soft music
 Corner folding of bedspread away from pillow
 An amenity presentation
 Soft corner lights
 A “room tidy” is conducted
 Some hotels place a breakfast door hanger next to
the amenity presentation
Figure 11-10
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11. advice to other young aspiring executive
housekeepers and professionals:
 set one goal at a time. If you set too many, you’ll get
discouraged. So set one and follow it through.
 always ask questions.
 listen. It’s the most effective way to gain intelligence.
 keep your eyes open to opportunities.
 work hard.
 defy adversity and negativity.
 never set yourself above your coworkers.
 remember that age is only a number.
 always ask for additional responsibilities, when you can handle
it.
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