This document provides instructions for general cleaning tasks in hotel rooms and common areas. It outlines the steps housekeepers should follow to properly prepare a room for cleaning, including protecting furnishings and electrical appliances. The document also describes cleaning procedures for specific areas and items like dusting, windows, metals, and spot cleaning. It emphasizes safety, using the correct cleaning solutions, and final checks before a room is returned to service. Accomplishment reports are prepared by housekeeping staff and reviewed by supervisors to monitor productivity.

1. GENERAL CLEANING
HRTM 133 FRONT OFFICE &
HOUSEKEEPING

2. General cleaning
Refers to a periodical cleaning and •
maintenance works performed by
housekeepers in order to protect the general
appearance of the establishment and the
invested materials, besides the daily cleaning
and maintenance works.

3. RULES TO BE OBSERVED IN
GENERAL CLEANING

4. TASK STEPS: GENERAL CLEANING
Render the room ‘out of order’, 
Collect necessary guest materials and toiletries, 
Collect the beddings and curtain, 
Protect the movable furniture by gathering them in a place, 
Protect the immovable furniture by covering them, 
Keep electrical appliances in a locked storeroom 
Ensure that the maintenance and repair works are done by 
related departments

5. TASK STEPS: GENERAL CLEANING
Perform the necessary cleaning procedures after the 
completion of repair and maintenance works
Clean the removed furniture and place them accurately, 
Place the necessary guest materials and toiletries, 
Remove the cleaning instruments used, 
Perform the final check 

6. Supplies needed (clean 1. Collect dusting materials and supplies;
Instructions
Dusting: furniture & fixtures in Guestrooms
rugs/cloth, furniture place in a bucket
wood polish, and 2. Start dusting from the main entrance door
sprayer until all fixtures are dusted.
3.Use rags and sprayer of wood polish, start
dusting from the main door
4. Continue dusting and proceed to wooden
panels. Dust the closet shelves, inner and
outer part of the closet door.
5. Dust tv sets and stand, study desks, chairs
and sofa.
6. Dust windows, windowsills, valance
board, wall lamps (bulbs), wall frames and
full length mirror. Wipe the headboard and
legs of bed.
7. Wipe night table, telephone and bedside
switches
8.Dust mini bar, refrigerator and tv cabinet

7. CLEANING OF GLASSES
Equipment and materials needed TASK STEPS Procedure
• 2 buckets; • To appropriately pull the • Prepare cleaning solution ½ mix
• 2 mops furnishings, bucket of water with ½ cup AP
• 3 scrubbing white pads; • to protect the floor, cleaner
• 1 hand brush • To put on gloves, • Wash frames and windows using
• To clean the frames, scrubbing pads with plenty of
• 1 methylated spirit;
water. Do not squeeze the pads
• 1 broom • To clean the glasses,
• Clean the outside part of the
• 2 sqeegees; • To remove the floor protection
window
• 4 plastic bags cover,
• Wipe dry the window using a
• 4-8 polishing cloths; • To place the furnishings,
cleaning towel
• 4-8 cleaning towels • To remove the instruments,
• Dry clean making sure the
• All purpose cleaner • To perform the final check rubber strip of the squeegee is
clean. Move squeegee
downwards from side to side
• Polish the glass by folding
polishing cloth into a pad then
spray Methylated spirit unto the
pad. Wipe windows sideways
until the whole area is polished.

8. CLEANING OF METALS
RULES TO BE OBSERVED IN
Materials needed METAL CLEANING Task Steps
• Metal polish • Put on gloves,
• Polishing cloths • pay attention to protection • To protect the floor,
• All purpose cleaner and safety rules, • To remove the dry dust of
• Hot water • choose a cleaner suitable the whole surface from top
for the metal, to bottom,
• To use the cleaner in small • To apply the metal cleaner,
amounts, by keeping its lid • To brighten the whole
closed, surface with dry cloth,
• To thoroughly rinse the • To put the brightened metal
cleaner before use, to its place,
• To clean the movable metal • To remove the instruments
object through taking them and materials,
to the suitable area, • To perform the final check.
• To definitely avoid leaving
the articles damp.

9. Preparing accomplishment report
Accomplishment reports
Prepared by housemen or head of the unit •
Shall sign the report signifying that the •
tasks are indeed accomplished as stated in
the report
Reports are submitted to the •
housekeeping supervisor who will use the
same in monitoring productivity of
housemen and for giving constructive
feedback on unaccomplished
responsibilities
Basis for performance review during •
employee annual performance review

10. Spot Cleaning
1treated area
Spots and spills call for immediate
. Carefully scrape away excess soiling
action. If allowed to materials such
set, many substances can as gum and tar from the carpet.
permanently stain a 2. Blot the excess liquid that is spilled before
carpet, especially it has a
chance to soak into the carpet. Do not rub the
one that is made of nylon or wool.
stain;
The following this action may actually force the stain into
are a few general procedures that the
should be followed regardless fibers. Use only clean rags to blot the carpet.
3. Apply the cleansing agent to the carpet. If
of the type of stain, carpet, or the spot
cleaner: remover is a liquid, remove the excess spot
remover
by blotting with clean rags or a clean sponge.

11. A microfiber cloth microfiber
cloth designed for glass and
mirrors

12. Preparing Accomplishment Report
Key checking book & inter-shift
Lost and Found Report Form communication log book

13. Test of Understanding
Give five common stains • Identify the equipment and •
found on furniture and your supplies for cleaning the
recommended solution following:
Bathroom –
windows –
Furniture –
Brass and metal fixtures –

14. HAVE A NICE DAY!!! SEE YOU
PREPARE FOR QUIZ NEXT MEETING