The document provides a summary of Jose Rico D. Si Jr.'s work experience and education. It details his experience working in risk management for JP Morgan Chase from 2014 to 2016 and in customer service roles for various companies including TeleTech, Teleperformance, and Sprint Telecom from 2007 to 2014. He has a Bachelor's degree in Business Administration majoring in Business Management from Pamantasan ng Lungsod ng Maynila, graduating in 2005. His core competencies include understanding customers' needs, working well under stress, multitasking, and attention to detail.
A revamped look of my resume. Updated from traditional word format to market facing look.tried keeping it neat and minimal so that i get more opportunity to talk.
FSG California, an OC Register Top Workplace, is looking for an individual to perform audits of existing lighting systems. These audits will then be used to design energy efficient lighting retrofit projects. The ideal candidate would have a vast knowledge lighting retrofit strategies, be able to walk all day, and have great customer service skills. In addition, candidate must be able to commute to our facility in Placentia, CA daily, have Excel and other computer knowledge, pass a background check, and drug test.
A revamped look of my resume. Updated from traditional word format to market facing look.tried keeping it neat and minimal so that i get more opportunity to talk.
FSG California, an OC Register Top Workplace, is looking for an individual to perform audits of existing lighting systems. These audits will then be used to design energy efficient lighting retrofit projects. The ideal candidate would have a vast knowledge lighting retrofit strategies, be able to walk all day, and have great customer service skills. In addition, candidate must be able to commute to our facility in Placentia, CA daily, have Excel and other computer knowledge, pass a background check, and drug test.
1. JOSE RICO D. SI JR.
Blk. 225 Ang Mo Kio Ave 1, #11-579
560225 Singapore
Mobile #: +6584577715
E-mail: joserico_si@yahoo.com
WORK EXPERIENCE:
JP Morgan Chase, Manila
Risk Management Analyst
March 2014 – March 2016
Provide good customer service ensuring lifelong relationships with card members
Make the necessary adjustments on credit card fraud and adhering to regulatory
compliance
Document customer account activities thoroughly and concisely
Mitigate fraud loss by a reasonable investigation that includes calling merchants,
reviewing card member’s spending pattern and doing a thorough research
Processing chargebacks when necessary
Adheres to Visa & Mastercard rules and regulations when processing transactions
TeleTech
Order Entry, Houghton Mifflin Harcourt account
April 2012- January 27, 2014
Worked in a publishing company using systems SAP, Esker and Salesforce
Acts as one of the Subject Matter Expert assisting new hires in training and nesting
Enters purchase orders and approved cost proposals requested by school districts, private
and parochial schools in the US
Verify customer and order information for correctness, checking it against previously
obtained information as necessary
2. Obtain customers' names, addresses, and billing information, product numbers, and
specifications of items to be purchased, and enter this information on order forms.
Answers product-related inquiries through e-mails
Process authorized and unauthorized returns of materials
Process large orders up to $250,000
TeleTech
Senior Reservation Representative, United Airlines account
April 2007 – March 2012
Act as one of the Subject Matter Expert from 2009- 2011 for Australia and New Zealand
market
Take escalated calls coming from irate, disservice and angry customers.
Proactively coordinate with airport management during flights cancellations, delays or
special circumstances.
Attends to calibrations calls and cascades information to agents regarding worldwide/
Australia-specific change in policies and procedures.
Assists new and tenured agents through their system navigation, profiles interpretation
and all other reservations concerns.
Take high volume of calls assisting travel agents and private customers with their
booking inquiry
Knowledgable in creating US domestic and international itinerary, Star Alliance Round-
the-World, US Airpass, Circle-the-Pacific and Circle Asia for paid and award tickets
Upsells other products such as car rental and loyalty program
Teleperformance
Sprint Telecom, Customer Service Representative
February 2006 – March 2006
Take high volume of calls servicing customers regarding bill diputes, basic
troubleshooting and plan upgrades
Upsell service related products such as text messaging, data plan, total equipment
protection and roadside assistance in every call
EDUCATIONAL BACKGROUND:
Pamantasan ng Lungsod ng Maynila
(University of the City of Manila)
Bachelor of Science in Business Administration
Major in Business Management
BSBA Graduate, 2005
3. CORE COMPETENCIES:
Quick understanding of clients’ needs; capable of making recommendations accordingly.
Ability to handle stress and work around-the-clock as required.
Energetic, sensitive and stable.
Multitasking: Skilled at working on simultaneous projects, without loss of details.