Tammy Shatting is seeking a position with an innovative company. She has over 15 years of experience in insurance and financial sales and administration. She is proficient in Microsoft Office programs and has excellent customer service, communication, analytical, and problem-solving skills. Her most recent role was as Office Manager for Allstate Insurance, where she facilitated customer policies, guided clients through claims, and provided excellent customer service.
1. TAMMY SHATTING
925.382.7436 | tammy916@gmail.com
OBJECTIVE
A position with an innovative company.
SKILLS PROFILE
- Proficient with MS word, Excel, Outlook, Powerpoint, Windows, PC and various internet applications
- Self-motivated, self-disciplined, and ability to work efficiently with no supervision
- Excellent customer service, written & verbal communication skills
- Explains complex information in a simple and concise manner
- Problem solver with strong analytical skills
- Generates well thought-out decisions
- Able to manage multiple tasks under pressure
- Friendly, resourceful, positive attitude
EMPLOYMENT HISTORY
Office Manager 9/15/2008 — Present
Allstate Insurance Company, Oakley California
- Facilitates customers in setting up policies, choosing coverage, and solving complex billing issues
- Guides clients through the claims process so that they know what to expect
- Appeases dissatisfied customers and provides excellent customer service at all times
- Responds to status and inquiry calls regarding policy and coverage information
Insurance Specialist 2/1/2006 — 9/1/2008
State Farm Insurance Company, Walnut Creek, California
- Provided product recommendations based upon client need and coverage solutions – by phone and in person
- Connected with prospective clients and attained targeted sales goals
- Processed payments, closed out remit and made daily bank deposits
Sales Administrator 2/1/2000 — 6/1/2005
Pentech Financial Services, Inc., Campbell, California
- Supported President, CEO, Vice President and sales and team in achieving monthly goals
- Coordinated departmental meetings and prepared materials
- Prepared proposal and commitment letters for loans by deadline
- Maintained ACT database, broker information and employee files
- Utilized Excel to produce month-end sales reports and employee vacation time for human resource
- Composed, emailed, and faxed correspondence to prospective clients and salesmen
EDUCATION
- DEANZA COMMUNITY COLLEGE - MEDICAL TERMINOLOGY
- EDUCATIONAL SEMINARS FOR THE LATEST IN INSURANCE SALES, COVERAGE AN D MARKETING
- LIFE AGENT - STATE OF CALIFORNIA, DEPARTMENT OF INSURANCE
- PROPERTY & CASUALTY - STATE OF CALIFORNIA, DEPARTMENT OF INSURANCE