Rachelle Jackson has over 15 years of experience in debt recovery, loss mitigation, customer service, and mortgage processing. She has held positions as a sales consultant, loss mitigation contractor, account manager, debt collector, and loan officer. She has a proven track record of exceeding sales goals and productivity targets. Her education includes an Associate's degree in Business Management.

1. Rachelle M. Jackson
757-499-0095 ● rachelle.jackson1@icloud.com● Virginia Beach, VA 23462
DEBT RECOVERY LOSS MITIGATION  CUSTOMER SERVICE
CONSUMER LOANS  CREDIT ANALYSIS  MORTGAGE PROCESSING
Through education and work experience I have acquired adaptable business practices, designed to
excel in various loan modification or processing. Highly motivated with a passion for surpassing
sales and service goals. Experience as a debt collector, loan officer and account manager;
dedicated to achieving individual and team success. Well-developed interpersonal skills to work
well with individuals from diverse professional and cultural backgrounds.
CORE LOAN PROCESSOR
 Leadership  Customer Service  Credit Analysis
 Team Building  Research and Development  Property and Casualty license
 Financial Analysis  Customer Relation
Management
 Negotiations
EDUCATION
 2016 Associate in Business Management Colorado Technical University
PROFESSIONAL EXPERIENCE
2013 – Present  Southerland Global Services  Norfolk, VA
Sales Consultant
 Started over 250 new policies; generating over $500,000 in new business
 Elevate client relations by establishing credibility, discerning needs, and providing appropriate
coverage recommendations
 Sell property and casualty insurance for client (Insurance company); licensed in 50 states
 Call policyholders to deliver and explain policies and analyze insurance needs
 Calculate premiums and establish payment methods
 Satisfy queries regarding coverage, billing and claims
 Achieved top sales agent on 6 different occasions (awarded monthly)
2012 – 2013  Bank of America  Norfolk, VA
Loss Mitigation Contractor
 Consistently exceed productivity and quality goals with a 100% average
 Complete credit analysis by reviewing customer financial data including credit reports, bank
statements and other financial documents
 Use impact ratings to suggest litigation, collection activity or hardship plan
 Partner with members, attorneys and bankruptcy courts throughout loan process
 Carefully examine confidential records
 Stay up to date on state and federal loan regulations
 Recognized for being flexible the company through extremely high volumes

2. Rachelle M. Jackson
757-499-0095 ● rachelle.jackson1@icloud.com ● Virginia Beach, VA 23462
PROFESSIONAL EXPERIENCE (CONT’D.)
2002 – 2011  Portfolio Recovery Associates  Norfolk, VA
Account Manager
 Managed a portfolio of over $1 Million in delinquent consumer accounts
 Skip traced and contacted delinquent consumers to negotiate payment terms
 Promoted to account manager for consistently exceeding goals
 Followed all collections laws and regulations
 Awarded with the Rising Star award
 Consistently exceeded collections goal of $14,500 monthly
 Received Platinum award for achieving 135%+ of goal for 9 month rolling average
2005 – 2007  Hampton Roads Finance  Virginia Beach, VA
Debt Collections
 Established relationships with consumers via telephone or mail to aide in overcoming financial
barriers and negotiate equitable payment plans
 Complete credit analysis to rate customer’s likeliness to pay
 Negotiated favorable settlement terms based on financial analysis and common sense
evaluation of customer’s ability to sustain a lengthy payment plan
 Carefully follow all collections laws and regulations
 Thoroughly documented all customer interactions and attempts to contact
 Consistently exceeded recovery goals
2003 – 2006  Cap First Mortgage, LLC  Virginia Beach, VA
Loan Officer/Processor
 Used monthly forecast and budget allocations to develop monthly marketing campaigns
 Designed and produced company’s television and broadcast media ads
 Coached and developed new Loan Officers on company productivity and sales goals
 Provided a holistic customer relationship that supported the customer through process
 Offered support to past and present customers via pulse check email campaigns
ADDITIONAL CREDENTIALS

3. SKILLS
TECHNICAL
SKILLS
VOLUNTEERISM
Human Resource Management, P&L, Budgeting, Operations Management,
Productivity, Total Quality/Constant Improvement.
Microsoft Office – Word, Excel, Power Point, Outlook, Link, Google Hangout,
Social Media Administrator, Intranet…
Girl Scouts of America, ALS Foundation, Historic Community Reunion
Committee