Joy Angelacanery-Blakeney has over 15 years of experience in finance, mortgage/real estate, and insurance. She currently seeks a role where she can utilize her technical, organizational, and interpersonal skills. Her background includes positions as a senior contract processor, service agent, mail room associate, on-site vendor supervisor, and other roles. She has a high school diploma and 63 credits in real estate and business management from Community College of Philadelphia.

1. 
JOY ANGELACANERY-BLAKENEY
7901 Henry Avenue, Apt. D210, 19128, PA | (H)267-453-3442 | caneryj@gmail.com
PROFESSIONAL SUMMARY
A Professional Administrator who wants to pursue role where I can enhance my technical abilities, organizational
expertise, and human relation skills. My 15 years in Finance, Mortgage/Real Estate and Insurance has given me
skills and experience that can positively contribute to your company’s success.I possess strong leadership skills
That Allow Me To Prioritize And Delegate Tasks, Make Sound Decisions And Maintain Bottom Line Targets.
An Energetic Self-starter Who Is Creative And Can Work Independently Or With A Team. Is Enthusiastic When It
Comes To Work And Can Maintain A Positive Attitude Under Changing Work Circumstances. Possesses Good
Work Ethics That Make Long-term Relationships With Customers Possible.
WORK HISTORY
Senior Contract Processor
The J. G. Wentworth Company - Radnor, PA April 2010 to November 2015
 Analyzed Financial Information.
 Provided Major Contributions To Long-term Planning Aimed At Operational Excellence.
 Devised Ways To Improve Workflow Or Process Improvements, Thus Allowing For More
Functions.
 Held Training Sessions For Staff
 Prepared Letters, Documents, Spreadsheets,And Reports.
 Received/reviewed Incoming Documents To Determine Distribution.
 Checked Outgoing Documents For Formatting, Conformance With Standard Procedure, Grammar
And Spelling.
 Participated In The Development Of Work Programs And Budget Allocation.
 Handled Supply Inventory And Requisition.
 Mediated Between The Assigned Department And Other Departments And/orExternal Agencies.
 Monitored recent schemes provided by various banks, companies, and organizations.
 Monitored events and trends in underwriting.
 Analyzed and interpreted insurance coverage,policies, procedures and reports.
Service Agent
Nationwide Insurance Agency - Philadelphia, PA August 2008 to June 2010
 Responded to client queries or complaints by phone or e-mail as appropriate.
 Maintained contact with new and existing clients as instructed.
 Forwarded important and serious matters to the seniors.
 Transferred urgent calls to appropriate departments.
 Updated clients contact information and other details in the customer database.
 Set appointments with potential clients.
 Provided clients with detailed information on products and services.
 Assisted clients with service or billing matters.
 Inbound customer service support
 Outbound customer service support
 Encourage customer to purchase product and services
 Able to perform multi-tasking
Mail Room Associate

2. Pitney Bower - North Whales, PA October 2007 to April 2008
 Picked up and deliver mail, documents,light supplies,packages, etc. to homes or business units.
 Stopped at different sites for pick-up and delivery of materials.
 Sorted mail and prepared them for delivery.
 Able to drive safely and comply to the road regulations
 Following the standard procedures for pick ups and deliveries
 Able to handle damage packages and address them to correct department
On Site Vendor Supervisor
Old Republic Title - Fort Washington,PA June 2006 to March 2007
 Investigated Factors Affecting Business Performance.
 Managed Insurance Policies Of The Organization.
 Devised Ways To Improve Workflow Or Process Improvements, Thus Allowing For More
Functions.
 Generated Daily Stats Report With Higher Accuracy Rate.
 Held Training Sessions For Staff
 Sourced And Negotiated Vendor Contracts.
 Proper Handling Of Customers Complaints
 Evaluate Employee Performance
 Managed the forecasting, operations,account closing and reporting
 Supervised 15 accounts receivable clerks
 Monitored events and trends in underwriting.
 Analyzed and interpreted insurance coverage,policies, procedures and reports.
Agency Manager/Purchase Conveyancer
Silk Abstract Company - Plymouth Meeting,PA November 2005 to February 2006
 Optimized business productivity and performance by cross-training employees.
 Collaborated with (department) and (client) to produce (positive outcome)
 Hired staff and formed teams within the department
 Refresh petty cash and amount balancing
 Tracked receipts and expenditures on a daily basis.
 Analyzed financial information.
 Generate weekly or monthly reports
 Adept in using systemtools and escalation processes
Title Policy Reviewer/Purchase Team Member
Home Connects (GMAC) - Horsham, PA April 2004 to January 2005
 Examining the title and title compliance title compliance documentation, as required on the
commitment, to insure.
 Managed the forecasting, operations,account closing and reporting
 Collected data for insurance products and assessed risk.
 Monitored events and trends in underwriting.
 Compiled, proposed,and published metrics and KPIs for incorporation into monthly financials and
scorecards
 Responsibilities for verifying the correct policy premium, along with the selection of the appropriate
endorsements according to audited Client compliance.
Proof Encoding Operator
Citizen Bank - Philadelphia, PA May 2002 to December 2004
 Entered data at high speed and accuracy rates as they appeared on documents,14,000 ksph.
 Keyed in data of varying levels of difficulty and verified alphanumeric information.
 Input data in batches as assigned,adhering to specified record formats.

3.  Coded and processed applications into required format.
 Checked documents and corrected erroneous entries.
 Manually checked data for consistency and completeness.
 Compiled, analyzed, and interpreted data for sound decision making.
Billing Specialists/Accounts Payable
Triage Para- Transit - Philadelphia, PA October 2001 to November 2003
 Maintained successfulinternal and external audits by having thorough documentation
 Analyzing driver's average hours, downtime and overtime for weekly payroll and submitted to the
payroll department.
 Compiled reports summarizing accounts payable data.
 Reviewed, logged and presented the volume of patrons,daily currency, tokens, agency discount
scripts and vehicle information onto the weekly spreadsheet and then entered into the PASS system
for Septa's review and yearly auditing.
 Balanced general ledger accounts monthly
 Strictly followed company and government policies when filing and addressing employee
complaints
EDUCATION
High School Diploma: 1995
Overbrook High School - Philadelphia, PA
63 Credits: Real Estate And Business Management
Community College Of Philadelphia - Philadelphia, PA
 Attended Training Related To Real Estate and Business Management
 Attended A Class Pertaining To PA Notary And Real Estate
SKILLS
 Management communication
 Decision making
 Goal oriented
 Attention to details
 Flexible and able to adjust to the work environment
 Decision Making
 Operational Planning
 Providing Performance Feedback
 Excellent Verbal Communication Skills
 Good Written Communication Skills
 Attention To Details
 Time Management
 Has Leadership Qualities
 Strong Work Ethics
 Ability To Accept And Learn From Criticism
 Multi-tasking