Monique Thomas has over 15 years of experience in insurance claims and underwriting. She currently works as a Bodily Injury Claims Representative for DMA Claims Management, where she processes, adjusts, and settles claims as a third party administrator. Previously, she worked as an Auto Claims Adjuster for Safeway Insurance and a Claims Representative for Esurance Insurance Co. She has a bachelor's degree in business marketing from Prairie View A&M University.

1. Monique Thomas
930 Figueroa Terrace
Los Angeles, CA 90012
Cell: (678) 278-5474
Email: monique.patterson@gmail.com
A insurance professional with strong and diverse knowledge in handling insurance underwriting activities.
Professional Skills:
 Comprehensive knowledge of the policies and procedures of underwriting
 In-depth knowledge of insurance principles and practices,insurance processing methods and
insurance types
 Organized and has the ability to communicate proficiently to clients and team members
 Ability to handle multiple projects and work efficiently in a fast and dynamic work environment
 Strong time management, problem solving and multitasking skills
EXPERIENCE:
2013 to current DMA CLAIMS MANAGEMENT Glendale, CA
Bodily Injury Claims Representative
 Responsible for the processing,adjusting and settling of claims as a third party administrator (TPA)
for Alliance United Insurance Company, Response Indemnity, Business Alliance Insurance Co.
 Communicate with Management in weekly team meetings about changing trends,
characteristics of claims, vehicles, and degree of impact, medical expenses and severity of injuries.
 Maintained effective and productive relationships with attorneys,brokers, medical providers and repair
shops.
 Managed files and provided information to insured’s on new polices as well as educating them on their
policy coverage’s.
 Analyze exposure in relation to drivers who are listed and unlisted on the policy.
 Complied with state claims regulations for claims handling such as sending status letters,resolving
coverage within 30 days and making contact with insured’s and claimants within 24 hours.
 Evaluate bodily injury claims and effectively negotiates settlements with attorneys and claimants.
 Completed thorough coverage investigations to alert underwriting of new vehicle additions, unlisted
drivers, garaging changes,dui’s, material misrepresentation and unlicensed drivers.
2012-2013 Safeway Insurance Alpharetta,GA
Auto Claims Adjuster
 Refer claims to underwriting to evaluate based on information assessed in the conclusion of their
coverage investigation.
 Confirmed coverage through accurate application of policy detail, drivers, and vehicles and associated
coverage.
 Completed necessary negligence investigation and make timely/accurate decisions about fault.
 Analyzed and evaluate relevant information and documentation to assess properresolution of claims
 Corresponded with agents and claimants, or interview them to correct errors or omissions on claim
forms and investigate questionable entries.
 Maintained current and quality claim diary.
 Submit documents to the DMV to records accidents over $750.00.
2009-2012 ADG Enterprises Suwanee, GA
Office Assistant
 Assisted in the pursuitand preparation of government proposalsfor contracts.
 Prepared key project proposals and prepared important business reports.
 Oversaw staff on a variety of projects and trained new recruits on work processes.
 Organized company executive’s meetings, calendars and daily activities.

2. 2006-2009 Esurance Insurance Co. Alpharetta, GA
Claims Representative
 Identified and Investigated liability exposures for multiple vehicle losses.
 Assisted branch in achieving departmental goals, which resulted in branch meeting quarter end metrics
as well as company increase in revenue.
 Utilized rating software to audit clients that are a potential risk, identify their exposure level to the
company, and referring them to underwriting for final review.
 Handled multiple States: Texas, VA, GA, SC, FL, LA
 Analyzed and settled Total loss claims for damage.
 Used and navigated claims application systems.
EDUCATION: August 2002 B.A. Business Marketing Prairie View A & M University