Marc Grandinetti has over 25 years of experience in program administration, eligibility review, and customer liaison roles. He has worked in the mortgage, foreclosure, and life insurance industries. Most recently, he served as a Foreclosure Specialist for over 10 years, handling foreclosures in multiple states and training others. He obtained his Associate's degree in Health Management in 2016 and is a certified paralegal.

1. MARC A. GRANDINETTI
444 Maple Ave (215) 886-7981
North Hills, Pennsylvania 19038 Email: Grand53@comcast.net
PROGRAM ADMINISTRATOR
ELIGIBILITY REVIEW . . . PROGRAM ANALYSIS . . . CUSTOMER LIAISON
Skilled professional with over 25 years of diverse experience interfacing with clients to investigate program
eligibility and determine strategies to meet the needs of multiple parties. Possess effective communication skills
and a commitment to effectively resolve issues. Have a proven track record in delivering award-winning
individual performance and supporting dynamic teams. Experienced working in highly regulated fields such as
the life insurance and mortgage industries. The last two years I have been a full time student earning my
Associates.10 years of confidential legal and financial mortgage and foreclosure information. Main liaison
between Attorneys and foreclosure team for 5 years. Last 2 years I was getting my Associates degree.
PROFESSIONAL EXPERIENCE
GMAC RESCAP LLC / OCWEN, Fort Washington, Pennsylvania
Foreclosure Specialist GMAC Mortgage / OCWEN 2003 – 2014
Responsibilities include handling of a portfolio ranging from 250 to 1,600 loans, Completing foreclosures in 50
different states, and training co-workers and attorneys’ offices regarding foreclosure procedures and systems.
• Assisting in the redesign of the junior lien process.
• Implementing new procedures for junior foreclosures.
• Training new team members on 2nd lien functions.
• Acting as a liaison for FNBA with the consumer team.
• Handling Profile Security for the Foreclosure & Bankruptcy Departments
• Handling Profile Security and Applications Audits
• Facilitating New Timeline Management team, trainer and advisor
• Handling Fannie Mae Fee Chronologies
FAIRBANKS CAPITAL CORP, Hatboro, Pennsylvania 2001 – 2003
Foreclosure Specialist
Responsibilities included handling foreclosures of 600 loan portfolios in numerous states. Management of
retaining confidential legal and financial information. Determined client eligibility for financial workout plans.
• Served as technical expert on foreclosure task force to resolve customer disputes and ensure customer
satisfaction.
• Maintained 98% quality rating on portfolios from 300 to 600 loans.
PRUDENTIAL FINANCIAL, Dresher, Pennsylvania 1998 – 2001
Junior Life Underwriting Associate Team Lead (1998-2001)
Responsibilities included gathering of critical information from prospective policyholders to determine
insurability, Training co-workers in telephone techniques and medical interviews, leading a team of more than
fifteen associates, producing statistical reports, and performing staffing responsibilities.
• Piloted the interview process for prospective policyholders.
• Conducted in depth medical interviews.
• Led overview sessions of the new interview process to Field Office General Managers and Agents.
• Participated in a project to standardize and correct interview procedure flaws.

2. PAGE 2 MARC A. GRANDINETTI
(215) 886-7981
Medical Information Bureau Coding Technician (1986 – 1998)
Responsibilities included reviewing medical histories of prospective policyholders and determining the
appropriate coding.
• Trained Senior Underwriters on coding process.
• Reported directly to Medical Information Bureau
• Implemented a project to track and report medical codes from other companies.
• Led the “Brown Bag Program” in which we demonstrated to Agents and Field Office staff the coding process
and how it corresponded with their business routines.
EDUCATION & PROFESSIONAL CERTIFICATIONS
Associates in Health Management, June 2016, (GPA: 3.6)
Certified Paralegal from Pennsylvania State University, June 2008.
SPECIALIZED TRAINING
Technical: MS Windows, MS Word, MS Excel, PowerPoint, MortgageServ, LPS
Professional: Train the Trainer, Team Building, Cultural Diversity, Phone Techniques