Roger V. Garner has over 20 years of experience in hospitality and sales management. He is currently the Assistant General Manager at the Hampton Inn in New Albany, Indiana, where he has helped improve the hotel's brand standards score and customer satisfaction ratings while reducing staff turnover. Previously he was the Area Sales Manager for two hotels, growing their revenue and market share through strategic sales and marketing efforts. He has also owned his own automotive recovery business and worked for the Kentucky Department of Juvenile Services.

1. Roger V. Garner
431 East Riverside Drive ​Jeffersonville, IN 47130
502.457.7824 roger.garner431@gmail.com
Assistant General Manager – Noble Management Group
Hampton Inn New Albany, New Albany, IN
Assistant General Manage (Advancement) October 2014 – Current
● Rapidly Promoted (AGM April 2015)
● oversaw entire retaining of hotel staff on Hilton Brand Standards for QA, hotel ​obtained brand
standard score of 87.6 on qa inspection (up 21.8 points from previous inspection 65.8)
● redid training module to cut down on staff turnover by 43% well retaining core pieces to
ensure that guests received the all important "Hamptonality" during their stay.
● raised salt scores 6mtd from 58.4 overall service to 67.8.
● grew adr by $11.09 YOY with forecast for 2016 to project a 14.6% growth in revenue and
$6.89 in ADR
● used M3 to perform accounting for home office ~ going over any guest issues and ensuring
hotel ran smoothly while keeping within the budget
● held staff meeting with department heads on 1st and 15th of month to go over budget, to
ensure departments where within margins (P&L call on 12th of the month)
Area Sales Manager – General Hospitality Services
Best Western Plus Louisville West, New Albany, IN
Candlewood Suites Louisville North, Clarksville, IN
Director of Sales. February 2012 – July 2014
● Responsible for all sales and marketing efforts for dual properties
● raised revpar and adr YOY at Candlewood
● rapidly promoted to area sales manager to take over sales efforts at the Best Western Plus,
obtained 7.3% in ADR after flag change from Holiday Inn to Best Western Plus
● used backyard sales blitz to re‐introduce new brand to area, feeder city and casino
(Horseshoe) obtaining 7 new LNR's and 28 new group booking before hotel reopening.
● cold call 50 per week with goal to have 5 site tours (hit target every week)
● visited top accounts weekly
● worked with brand support to rebuild OTA and online images to obtain bigger market share
on star reports (sports teams, Government business)
Fastlane Automotive Recovery​, Clarksville, IN
Owner/Operator January 2008 – January 2012
● Developed business plan and concept, ran all day to day operations
● Worked directly with clients, serving as initial point of contact
● Maintained & developed key accounts and prospects
● Maintained confidentiality of all accounts
● Ensured timely processing and outstanding customer service
● Skip traced all accounts to gather information and locate the client’s property
Commonwealth of Kentucky ­ Dept. of Juvenile Services​, Louisville, KY
Court Designated Worker January 2006 ­ January 2008
January 2000 – April 2004
● Processed all public and status offenses
● Negotiated diversion agreements
● Offered educational workshops and monitored all diversion plans
Education
Eastern Kentucky University, Richmond Kentucky
Bachelor Studies 1991­1993