Tiffany Ryan has over 10 years of experience in hotel sales and business development. She is currently a Senior Sales Manager at The St. Regis in Washington D.C., where she is responsible for group leads and exceeds her sales goals. Previously she held sales roles at several other luxury hotels in D.C., growing her accounts and exceeding sales targets. She has a Bachelor's degree in Communication from East Carolina University.

1. Tiffany Ryan
tnryan@gmail.com Phone: 703-200-7267
PROFESSIONAL EXPERIENCE
The St. Regis, Washington D.C. Starwood Hotels and Resorts (09/2014 - Present)
Senior Sales Manager
Responsible for all group leads, 10+ rooms on peak for the Association, SMERF, Sports, Non-profit and City-wide
markets for the hotel
 Currently 163% to goal year to date for 2016
 As of December 1, 2016, #4 in the company for sales production for 2016
 Currently 270% to goal for New Business Development for 2016
 Achieved 96% of 2015 sales goals
 Achieved 100% on my most recent “Hotel Shop” call (As of April 2016)
The Mayflower Renaissance, Washington D.C. Hotel (04/2013 – 09/2014)
Senior Sales Executive
Manages all group opportunities related to 301+ for all markets
 On-property liaison for group events over Sales Office peak room parameters
 Booked 13,000 room nights/$3.6M in sales by YE of 2013
 Secured 5 new Large Group Accounts for the Hotel that brought in over $2million in revenue
 Solicits new Accounts for the hotel through Top Line and Reader board Reports
 Assist Director of Hotel Sales with Owners Meetings Updates
 Manage the Hotels Facebook page to actively engage our clients and the community to gain a social
media and marketing presence
 Performance rating of SP (Strong Performer) for 2013 Leadership Performance Process
The Mayflower Renaissance, Washington D.C. Hotel (12/2011- 03/2013)
Destination Sales Executive
Worked closely with Revenue Management, Director of Sales and the Mid- Atlantic Group Sales office to pull
through group and catering business with an emphasis on high impact programs.
 Engage the Group Sales Office to assist on closing opportunities by visiting the team, reviewing the
hotels sales funnel and managing the need date calendar.
 Conducted 163 site visits with an average of 56% site closure to a goal of 45% in 2012
 Assisted in closing 15,000 room nights and $6 million in revenue
 Key player in achieving RevPAR index of 102 to a goal of 100.5 for 2012
 Sales Superstar Winner, Q4 2012
 Performance rating of SP (Strong Performer) for 2012 Leadership Performance Process
The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel (08/2010- 11/2011)
Senior Business Travel Sales Manager
 Maintained over 60 special corporate accounts including the pricing, negotiations and solicitation of new
accounts including Project Business
 Key revenue contributor to transient team responsible for $5 million in sales
 Conducted site tours of the hotel, entertained and qualified potential VIP clients
 Secured nine new special corporate accounts that brought in $800k in sales to the hotel
 Grew nine transient accounts into group and catering clients for the hotel
 Achieved an average of 102% shop score
The Ritz-Carlton, Washington, D.C. and Georgetown (03/2008- 08/2010)

2. Sales Manager, Business Travel
 Maintained and solicited new business for over 100 special corporate accounts
 Accounts contributed over 20,000 room nights and $7 million in revenue
 Responsible for generating a 113 in STR report with a + 8.3% index change
 Increased special corporate revenue by 20% each year
 Achieved 110% of sales goals annually
 Average shop score of 99% for 2010
The Ritz-Carlton, Washington, D.C. and Georgetown (03/2008- 08/2010)
Sales Manager, Group (DC Corporate, Government & Entertainment)
 Managed large complex group programs for both hotels for the DC Corporate, Government and
Entertainment markets
 Proactive solicitation including review of reader boards to generate new business
 Exceeded group revenue in 2010 by over $100,000
 Year over year grew the entertainment market in 2009 by over $150,000
 Achieved 106% of 2008 group sales goals
 2008 Silver Level Golden Circle Recipient
Group Sales Administrative Assistant (01/2007-03/2008)
 Ensured all contracts, proposals were completed in an accurate and timely manner
 Interacted and maintained rapport with clients by responding to all client inquires in a timely,
professional manner when their sales manager was absent from the office
 Anticipated, prepared, and participated in site inspections, collaborating with front desk, housekeeping,
and food and beverage departments
Conference Concierge (11/2005 – 01/2007)
 Ensured that all client event-needs were anticipated and fulfilled to client satisfaction and to Ritz-Carlton
standards and served as primary point-of-contact between the client’s on-site representative and the
Hotel
 Received many emails with positive post-event feedback from many of the hotel’s premier clients on my
levels of service provided during their program
ADDITIONAL PROFESSIONAL EXPERIENCE
NORDSTROM, Tyson’s Corner, Virginia (06/2004-07/2005)
Assistant to a “Million Dollar Seller” &Buyer’s Assistant, Collectors Department
 Promoted to assistant to Collectors Department Million Dollar Seller/Buyer after working on the sales
floor for only two months
COMPUTER EXPERIENCE
Microsoft Office (Excel, Word, PowerPoint, Outlook), Delphi, CI/TY, GPO, One Yield, Hotelligence 360
EDUCATION AND COMMUNITY INVOLVEMENT
East Carolina University - Greenville, North Carolina - May 2004
Bachelor of Arts in Communication, concentration in Public Relations with a minor in Apparel Merchandising
 Graduated with a 3.5 GPA
 Member, Chi Omega Sorority