Copy of CV - STEPHEN CARTER - NO 3
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This curriculum vitae is for Stephen G Carter. It outlines his professional qualifications and experience working in hotel management roles over the past 25 years, including positions as Operations Manager, General Manager, and Relief Manager. His experience spans hotels of various sizes and star ratings in locations across the UK. He has a proven track record of improving financial and operational performance through initiatives like cost reductions, increased revenue, and staff training.
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and her mission is to transform the quality of the hotel while ensuring good value for money.
Competitive Pressures and Strategic Responses
During the last two years a number of international hotel groups have opened hotels in the city to cater for the new markets. All of these are known for their high standards of service. Prices are correspondingly high. The management of Capital Hotel believe that to compete they need to improve the standard of service whilst pegging prices some 10% below their competitors. A survey of customers has indicated that customers would like the checking-in process to be made quicker, for service in the restaurants to be speedier and more friendly and for the rooms and public areas to be decorated and furnished to a higher standard.
Hotel Staffing
There are three departments in the hotel – front-of-house/administration, housekeeping/maintenance, and catering. Reception work on a three shift system 8around the clock9. Housekeeping works on a single shift system (from 06:30-16:00) with some overtime working to cover evening cleaning duties. Catering operates a two shift system from 06:00-15:00 and 15:00-24:00. Housekeeping staff are usually idle for about 2 hours of their shift. By contrast catering staff are very busy for their entire shift. Staff in the maintenance division of housekeeping have very variable workloads, often working under low pressure during their normal 07:00
VIKRAM SINGH AULAKH
Vikram Singh Aulakh is a self-disciplined retail manager with experience managing stores and teams in various roles over 15 years. He currently serves as Store Manager for Superdrug in Aberdeen, where he oversees store operations and ensures goals for productivity, sales, and profitability are achieved. Previously, he held management positions at Tesco Extra and Sainsbury's supermarkets, demonstrating a strong work ethic and commitment to customer service, team development, and delivering business results. Aulakh has a diploma in hospitality management and enjoys hobbies including cricket, swimming, and social activities.
Dw resume hotel ops updated 3-2016
David Welliver has over 30 years of experience in hotel operations and management, most recently serving as General Manager of the Georgetown Inn after 25 years as General Manager of a Days Inn and Crowne Plaza property in Herndon, Virginia. He is seeking a new operations or project management position where he can utilize his expertise in strategic planning, budgeting, sales and marketing, and overall quality management. His resume demonstrates a versatile skill set developed through managing multiple property renovations and transitions between hotel brands over his long career.
C.V. 2015
Peter Halcrow has over 30 years of experience managing hotels, restaurants, and catering operations. He is currently the general manager of a Tesco cafe, where he is responsible for maintaining brand standards, food safety, and staff management. Previously he held several managerial roles such as unit manager for Compass Group and assistant restaurant manager for Dobbies Garden Centre, demonstrating a track record of achieving sales targets and developing staff. He has a bachelor's degree in social sciences and relevant hospitality qualifications.
PAULA CV 2015
Paula Rocha Cunha is seeking a new position that utilizes her hospitality management background and strong interpersonal skills. She has over 15 years of experience in various roles within the hotel industry, including positions as Operations Manager, Assistant Hotel Manager, and Duty Manager. Paula is adept at customer service and communication. She is willing to learn new skills to further her professional development.
Company Profile-Vietnam Hoteliers-2-EN
Vietnam Hoteliers is a management consulting and recruitment firm based in Ho Chi Minh City, Vietnam that provides customized HR solutions to address clients' unique business needs. They have partnered with many successful organizations in Vietnam and the region to help them overcome challenges like sustaining productivity after economic recessions, acquiring and developing talent, and finding successors for retiring managers. Vietnam Hoteliers mobilizes local and global resources through their network to develop solutions focused on recruitment, training, performance management, talent management, and competency profiling to help organizations achieve their HR goals.
CV Linzi Murphy June 16
Linzi Murphy has over 20 years of experience in hospitality management. She has consistently achieved goals and exceeded budgets while leading diverse teams. Her experience includes managing refurbishment projects, new openings, and in-house projects. She is currently the General Manager of a 78-room hotel in Brighton where she has increased profits year over year through restructuring, improving customer service, and marketing.
jayrobertsonresume
Jay Robertson is a hospitality management professional with over 20 years of experience managing various hotels, restaurants, and healthcare facilities. He has a proven track record of increasing revenues and profits through strategic leadership, budgeting, training employees, and ensuring high quality customer service. His most recent role was as General Manager of a Holiday Inn Express where he oversaw daily operations and achieved $5 million in annual revenues.
Brand Led Management Project - Hilton Manchester
The document discusses Hilton hotels, including its vision, mission, objectives, brands, strengths, weaknesses, opportunities, threats, promotion tools, focus on customers, branding, human resource management, guest reviews, and ways to increase growth. It provides an overview of the global Hilton organization, its strategies and performance.
Similar to Copy of CV - STEPHEN CARTER - NO 3 (20)
Rooms Director Operations Hotel - Visual Resume Michael VanWynsberghe
Rooms Director Operations Hotel - Visual Resume Michael VanWynsberghe
Copy of CV - STEPHEN CARTER - NO 3
- 1. CURRICULUM VITAE NAME : Stephen G Carter ADDRESS: 24 Weybridge Close, Walderslade, Chatham, Kent, ME5 8RW TELEPHONE 01634 684835 MOBILE 07885 302136 E – MAIL stephencarter071954@yahoo.com PERSONAL PROFILE A dedicated professional with a “can do” attitude. Aware of the importance of Teamwork, and strives hard to achieve results by encouraging others with a hands-on approach. Does not shirk from responsibility, and views problems as challenges that need to be addressed and dealt with. High Customer Service skills that can highlight hotel services through networking, and provide increased revenue through existing outlets. Primary areas of concern involve Food & Beverage Control, Customer Service, Front of House Management, Teambuilding and Business Networking. PROFESSIONAL QUALIFICATIONS Food Hygiene Fire Awareness First Aid Customer Service Health and Safety Conflict Management SIA Certificate Personal Licence Holder PROFESSIONAL EXPERIENCE February 2015 – February 2016 Appointed Operations Manager of the Hampstead Britannia Hotel – London. Reporting to a Cluster Manager I am responsible for running this 135 Bedroom Hotel and overseeing a “Soft Refurbishment” of the unit. Also heavily involved in controlling operating costs. July 2014 – December 2014 I was approached by St. James Hotels to be a Relief General Manager. I operated 3 hotels in their portfolio, Burley Manor in the New Forest, Southampton Park Hotel in Southampton, and Stratton House Hotel in Cirencester.
- 2. July 2012 – December 2013 I came out of the business for 18 months to help my partner set up a new business venture. 2011 – July 2012 Hotel Manager, Cairn Group of Hotels Bellhouse Hotel, Beaconsfield 4* I was responsible for the day to day running of this 145 bedroom hotel with extensive C&B facilities and a Leisure Spa. Working closely with the Area Manager overseeing the refurbishment programme aimed at franchising to IHG Crowne Plaza Brand. Personally responsible for increase in revenue in Restaurant and Bar by introducing incentives, fixed menu pricing, streamlined wine list, and hosting networking events. The reduction in room revenue due to lack of investment and refurbishment was offset by increased Customer Service and Staff Training, resulting in Client Retention and increased individual spend. I reduced wage cost during my first six months by £40,000 by utilising resources more efficiently, and maximising occupancy whenever possible. Leisure Club incentives put in place to increase membership, such as Monthly Membership, and Commuter Membership. I was responsible for a management team of 9 Heads of Department and 60 staff (full-time and part-time) plus a number of Casual Staff. Target turnover for 2011 – 2012 was £2.6 million net. I was on course to achieve approximately £2.45 million. 2010 – 2011 Hotel Manager, Euro Hotels Group Queens Hotel – Crystal Palace 3* Responsible for running day to day operations in this 250 bedroom hotel, overseeing all departments and working closely with Group General Manager. Employed on a consultancy basis to help steer hotel standards towards an upgrade to an Accor Hotel. As a Budget Hotel, the Queens dealt mainly with Coach Parties of overseas students as well as short stay adult groups. There was no formal Restaurant , and the owners had no desire to incorporate one. It was anticipated that this would change when the hotel was upgraded, and I put together initial plans to advertise to the local community, and offer incentives to attract outside custom. I left the hotel prior to this occurring. My main area of concern revolved around maintenance issues that occur naturally in a building over 100 years old. I was responsible for 5 Heads of Department and approximately 50 staff, (Housekeeping was outsourced). I left to seek a more permanent position having completed the initial phase.
- 3. 2001 – 2009 House Manager, London Town Hotels Quality Crown Hotel Kensington, 4* 82 rooms Quality Crown Hotel Hyde Park, 4* 74 rooms Quality Hotel Hampstead, 3* 54 rooms Responsible for running day to day operations of the hotel, maintaining and improving customer service standards, recruiting and training staff, overseeing Front Office, Housekeeping, maintenance, F&B Departments. Working closely with Sales, Marketing, Revenue Management and Reservations. Managing a team of 30 people. Reporting to Director of Operations. Worked across 3 company hotels, all franchised to Choice Hotels Europe under the Quality Crown Brand. 1998 – 2001 CHOICE HOTELS EUROPE Deputy Manager (Quality Hotel Redditch Worcestershire. 3*) Operations Manager (Quality Hotel Mansion Eastbourne, 3*) General Manager (Quality Hotel Mansion Eastbourne, 3*) Commenced as Deputy Manager in 1998. Promoted to General Manager in 2000. Strong emphasis on F&B with Banqueting facilities up to 200, and a Restaurant for up to 100. Managing a team of 35 people. Reporting to Area Manager. 1997 - 1998 Agency Relief Management Contracts, London Bar and Catering Manager, Blackheath Concert Halls, Relief Operations Manager, Hyde Park Towers Hotel, Relief Operations Manager, Queens Moat House Hotels, 1992 - 1997 Operations Manager with Management Companies operating Hotels in Administration Millwaters Hotel, Newbury, Berks Hawkwell House Hotel, Oxford Haddon Hall Hotel, Buxton Lifeboat Inn, Thornham Ship Hotel, Shepperton, Middlesex 1991 - 1992
- 4. Westcliff Hotel, Southend, Essex – Operations Manager