This document is a resume for Joyce Sophia, who has over 10 years of experience in housekeeping roles at 4-5 star hotels in Dubai, Muscat, India, and other locations. She has held positions including Executive Housekeeper and was part of pre-opening teams for several hotels. Her experiences demonstrate skills in budgeting, staff management, guest satisfaction, and adhering to standards for cleanliness, hygiene, and maintenance.

1. MS. JOYCE SOPHIA
Muscat
Contact Nos. +971 557355718, +96894045784
Email: joysop@gmail.com
Skype id :kutajoyce1
 More than 10 years of professional experience in 4* & 5* Hospitality industry in United Arab Emirates,
India and Muscat.
 Part of pre-opening team of 4 star hotels in Dubai, United Arab Emirates, Muscat and India.
 Efficient work attitude & strong interpersonal skills and capable to handle multicultural employees.
 Keen to details and highly organized.
HOSPITALITY INDUSTRY PROFESSIONAL EXPERIENCE
EXECUTIVE HOUSEKEEPER
Executive Housekeeper (May 2016-At present)
Headington Plaza Hotel 4*Muscat, Oman
*Part of Pre-Opening Team
Executive Housekeeper (May 2015 – APRIL 2016)
Summit Hotel 4* Dubai, UAE
 Focus on Refurbishment and Renovation of the property.
 Dealing with the suppliers in all types of procurement from Renovation to operational requirements.
 Upgrade the facilities and services of the hotel.
 Up to date in the market trend analysis of suppliers and products in short listing quality products but at
the same time cost effective.
 Preparing the yearly operational budgets and Capital Expenditure.
 Setting up monthly training plan for the department.
 Analyzing and setting up the staffing budget for the calendar year based on the occupancy and business
pattern.
 Monitoring and controlling the expenditure through various initiatives and training.
 Formulated the Standard operating procedures for the department.
 Maintaining the Hygiene of the hotel premises and pest control treatment at the scheduled intervals.
 Conducting Role plays and on the Job training module to develop the team spirit and achieve results.
 Successfully maintained all expenses within the budget and have always put the best foot forward to
Management for cost effective methods.
 Designing and liaising with the uniform supplier for the hotel uniforms.
 Focusing on the Guest satisfaction.
 Balancing upward and downward management.
 Fixing of Annual maintenance contracts and revision of the prices and quality every year.
Addressing the Guest feedback every month and making action plan for improvement.

2. Executive Housekeeper (April 2008 – December 2014)
Landmark Hotels & Suites 4*- L.M.G -175Nos and L.M.R – 80Nos (Total 255 rooms) Dubai, UAE
 Part of 2 hotels pre-opening team, Landmark Hotel Riqqa (2009) and Landmark Grand Hotel (2011).
 Directs and controls all housekeeping operations to ensure the highest standard of guest care, cleanliness
& maintenance throughout all guest areas is maintained at all times.
 Establish and implements standard operating procedures.
 Establish and maintain effective coordination with relevant departments to ensure smooth operations
and efficient service delivery.
 Ensure quality inspection of guestrooms and all other related areas.
 Maintains HACCP Prerequisite Program (i.e. Pest Control) that leads to HACCP Certification of the hotel.
 Responsible to overlook the laundry operations and uniforms including purchasing of new linen and
uniforms when required.
 Responsible to follow departmental budget to achieve the GOP challenges and keep always expenses are
reasonable and below budget to contribute the hotel profitability through effective cost controls without
affecting the quality.
 Responsible for Capital Expense request for the long range investment plans.
 Forecast the staffing according to the occupancy.
 Deal with outsourced service providers and Suppliers.
 Recruit the right candidate and Train them properly for the new associates when required.
 Making sure the Training schedules are in place and strictly followed to stay on "top of the job" at all
times and remain result oriented.
 Does the Duty Manger shift if the operation required.
Executive Housekeeper (February 2007 – March 2008)
Green Park 5*- 179nos Rooms , Chennai, India
 Planning of the housekeeping department in terms of organization and set up of department.
Planning of the overall budget requirement and expenses.
 Negotiating with suppliers in terms of getting the good quality worth best value.
 Selection of guest amenities, operating supplies, cleaning items and cleaning chemicals.
 Planning, designing, and executing of all hotel employees uniforms.
 Hiring of Housekeeping candidates.
 Working and executing all the tasks within the target time frame.
 Executing the entire cleaning of hotel and car parking.
 Setting up of systems, policies and procedures.
 Setting up of the housekeeping department, linen room, laundry room, uniform rooms and stores.
 Training of all housekeeping colleagues in tasks, equipment handling and machinery.
Executive Housekeeper (October 2005 – December 2006)
Ajman Beach Sheik Palace, Ajman, UAE
 Overall in-charge of upkeep of all the department of the Sheik Palace.
 Maintained the inventories of housekeeping, engineering and food & beverage departments.
 Outsourced and coordinated with suppliers for the entire facilities management of the palace.
 Maintained the Main Stores stock of the 3 palace of the Sheik property.
 Plan and maintain garden and horticulture.

3.  Preparing housekeeping schedule and staff duties in various shifts.
 Staff Handling and Training
 Receive guests and provide the guest service as instructed by the clients
 Coordinate with kitchen on the household needs.
 Maintenance updates and coordinates with contractors when necessary.
 Manage and coordinate events and work with hotel staff and catering.
Assistant Housekeeper (January 2005 – October 2005)
Hotel Residency Towers 5*-174nos Rooms, Chennai, India
 Assist with overseeing Housekeeping/Laundry operations.
 Inspect all the VIP arrivals and make sure all guest rooms are serviced without complaints.
 Random inspections of the vacant inspected rooms released by supervisors.
 Deal with outsourced service providers and suppliers.
 Make sure the cleaning schedules are followed.
 Make sure to control the wastage of amenities and assist the Executive housekeeper to achieve the
departmental cost control.
 Report to the executive house keeper the daily operational issues.
 Support departmental targets and objectives, work schedules, budgets, and policies and procedures
AWARDS, CERTIFICATIONS & TRAININGS
HACCP Awareness Course & Basic Food Hygiene Training
- APEX Food Consultants, December 2013, Landmark Grand Hotel, Dubai, UAE
Basic First Aid Training
- Landmark Grand Hotel
Best Housekeeper Awardee
- Green Park Hotel, Chennai, India
40 Hours Interdepartmental Training in Maintenance Department
- Hotel Residency, Chennai, India
EDUCATION
Diploma in Hotel Management, 2004
All India Council Management, Chennai India
SKILLS
 Proficient in Opera , SCM , Micros, WINHMS,IDS
 Proficient in Microsoft Office Applications (Word, Excel, Outlook)
 Fluent in English (Speaking and Writing)
 Fluent in Tamil (Speaking and Writing)
PERSONAL INFORMATION
Nationality: India
Professional and character references are available upon request.