Rocky Fernandes is seeking a hospitality position where he can offer excellent customer service. He has over 15 years of experience in hotel housekeeping and customer service roles in India and the Middle East. His qualifications include a higher secondary school certificate in catering and restaurant management, computer skills training, and supervisory experience as a Housekeeping Floor Supervisor.

1. Rocky Fernandes
Seeking a position where my professional experience and education will allow me to offer
great hospitality and an excellent customer service.Young, dynamic, honest, reliable & a
quick learner, able to demonstrate high quality customer service. My prior work experience
has installed in me high level of efficiency & the ability to take on further responsibilities &
the potential to manage work pressure.
E D U C A T I O N A L Q U A L I F I C A T I O N
Higher Secondary School Certificate : Secured FIRST CLASS in Catering Restaurant
Management (CRM)
In the year, March 2005
At Government Higher Secondary School,
Canacona, Goa
From Goa Board – India.
Secondary School Certificate : Secured PASS CLASS
In the year, March 2003
At ShriKatyayaniBaneshwarVidyalaya, Canacona,
Goa
From Goa Board – India.
T E C H N I C A L Q U A L I F I C A T I O N
Computer Knowledge : Successfully completed a practical course in
Computer Awareness during Higher Secondary
School, Which includes DOS, Windows, MS Office
(Word, Excel and Power Point) & Internet.
Carving Course : Successfully completed a 3 months practical course
in carving from 01/07/2004 – 30/09/2004
At JSM Organisation, Canacona

2. W O R K E X P E R I E N C E
Intercontinental
The Grand Resort Goa
Rajbaga, Canacona, GOA
Trainee 23rd March – 25th September 2005
Job Trainee 27th September 2005 – 31st May 2006
 Worked as a Trainee in F & B Production Department (Pantry Dept.)
 Prepared and served mocktails, juices, sandwiches, tea coffee, etc.
Intercontinental
The Lalit Goa Resort
Rajbaga, Canacona, GOA
Job Trainee (Room Attendant) 17th March 2008 – 16th March 2009
Guest Service Assistant 23rd March 2009 – 29th September 2009
AlilaDiwa Goa
48/10, AdaoWaddo
Majorda, Salcete, GOA
Alila Host-Housekeeping 02nd November 2009 – 27th May 2011
(Room Attendant)
 Worked in Housekeeping Department.
 Made beds and changed linen.
 Replenished guest amenities and supplies.
 Removed used guest facilities and garbage.
 Reported preservation problems, lost and found articles, or particular room
problems to a supervisor.
 Checked for scratched linens.
 Cleaned and maintained overall look of guest rooms.
 Moped floors as desired.
 Swept and vacuum floors and carpets.
 Cleaned and dusted appliances, room streamers, and structural surfaces.
 Brushed, dusted, vacuumed, and polished furniture’s and fixtures.
 Cleaned tubs, showers, sinks and lavatory items.
 Assisted co-workers within housekeeping department.
 Replaced all services and linens in keeping with hotel standards.

3. Doha Marriott Hotel
Doha, Qatar
Housekeeping Supervisor 23rd March 2015 TO 29th October 2015
 Take 15 minutes morning briefing.
 Prepare inspection report with the status of all guest rooms at the beginning of the
shift. This includes all guest requests, out of order rooms, and show rooms for the
day.
 Allocate duties to the Staff.
 Monitoring room cleanliness standards through daily inspections.
 Resolving any guest problems or complaints when possible and ensuring
management are kept informed.
 To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors
/function rooms /public areas are maintained.
 Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and
public areas to the highest standards. This includes changing bed linen, replacing
towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.
JW Marriott Hotel
Kuwait City
Al-Shuhada Street
P.O. Box 26302
Safat 13124 KUWAIT
Housekeeping Floor Supervisor 29th November 2011 – 14th March 2015
 Take 15 minutes morning briefing.
 Prepare inspection report with the status of all guest rooms at the beginning of the
shift. This includes all guest requests, out of order rooms, and show rooms for the
day.
 Allocate duties to the Staff.
 Monitoring room cleanliness standards through daily inspections.
 Resolving any guest problems or complaints when possible and ensuring
management are kept informed.
 To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors
/function rooms /public areas are maintained.
 Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and
public areas to the highest standards. This includes changing bed linen, replacing
towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.
 Ensuring the upkeep of vacant rooms.
 Replenishing brochures and paper goods throughout the bedrooms/hotel.
 Ensuring guest property left behind is logged and stored in a secure location for lost
property.
 Ensuring guest laundry is collected, charged and returned to the guest in a speedy
and accurate fashion.
 Immediately reporting and documenting to management any observed or known
safety hazards, conditions or unsafe practices and procedures.
 To train all Room Attendant.

4.  Ensuring the upkeep of vacant rooms.
 Replenishing brochures and paper goods throughout the bedrooms/hotel.
 Ensuring guest property left behind is logged and stored in a secure location for lost
property.
 Ensuring guest laundry is collected, charged and returned to the guest in a speedy
and accurate fashion.
 Immediately reporting and documenting to management any observed or known
safety hazards, conditions or unsafe practices and procedures.
 To train all Room Attendant.
P E R S O N A L D E T A I L S
Name : Rocky Fernandes
Date of Birth : 01st
August 1983
Nationality : Indian
Marital Status : Single
Gender : Male
E-mail Address : motush1117@gmail.com
Passport Details : Passport No. : M4250465
Date of Issue :29/12/2014
Date of Expiry :28/12/2024
Place of Issue : Kuwait
Interest : Sports
Languages Known : English, Hindi, Konkani& Marathi
Home Address : H. No. 1421, Mastimol, Canacona
Goa 403 702 (INDIA)
Contact Cell # : +91 9764860759 (India)
DECLARATION
I do hereby state that all the above mentioned statements are true and correct to the best of
my knowledge
Place: Goa
Date:
(ROCKY FERNANDES)