This document is a curriculum vitae for Iwan Renaldi that includes personal details, formal education, and work experience. Iwan has a diploma in Business Communication from University of Sahid Jakarta and over 15 years of experience in customer service roles in the airline industry as well as sales and marketing roles. His most recent positions include Account Manager at PT. Wahana Cipta Sinatria and he offers skills in English, Bahasa, computers, negotiation, and communication.

1. CURRICULUM VITAE
IWAN RENALDI,A.Md
Pondok Ungu Permai, Sektor 5 Blok I9/3A
Rt.02/Rw.030, Kel. Bahagia, Kec. Babelan
Bekasi Utara
0812 8474 0588/
0818 740180
iwanrey80@gmail.com
PERSONAL DETAILS
Name : Iwan Renaldi, A.Md
Place & Date of Birth : Karawang, 11 January 1980
Gender : Male
Status : Married
Religion : Islam
Weight/High : 75 kg/ 165 cm
Hobby : Travelling &kuliner, Sport/Exercise (Basket, Swimming)
FORMAL EDUCATION
College : University ofSahid Jakarta, Diploma3 of Business Communication (2002).
GPA: 2.83
WORK EXPERIENCE
1. Passenger Handling Staff,PT. MERPATI NUSANTARA AIRLINES( July2002 – Jan 2005)
- Baggage Handling : Handling for baggage of passenger ( Check Baggage, and Loading to Aircraft)
- Transfer Desk Unit : Assist new landed passengers or the transit passenger, flight reconfirmation, take all
document to aircraft, assist the passengers who needs wheelchair, monitors all incoming telex and inform to all
staff and other departments.
2. Passenger Handling Staff, PT.ADAM SKYCONNECTION AIRLINES (March 2005 – September 2005)
- All Unit for Departure and Arrival area : Customer service until lost and found unit
3. Management Staff, at ORANGE CAT Net (Jan 2006 – Dec 2007)
- Manage for finance and office needs, monitoring for maintenance computer .
4. Supplier Stationary, Oil&Sparepart(for operational vehicle)PDAM Bekasi, Koperasi PDAM Bekasi
(Jan 2008 –Dec 2009)
5. Ticketing Staff (Sales Agent), PT. INDONESIA AIRASIA (Apr 2010 – Apr 2011)
- Customer Service, handle for complaint, reservation (issued ticket).
- Daily report sales (personal)

2. 6. Admin, Sales & Marketing, at PT. Gendaindo Perkasa (Indonesia Finance Today), June 2011 – June 2015.
- Admin Sales Unit : invoicing, reporting (weekly and monthly), and as collector also for payment to klien
( One year)
- Sales & Marketing : Offering for advertising and subscription (print & online) to the client via telephone calls
and email, maintaining relationship with client via telephone calls and email, follow up, set appointment with
client, reporting (weekly and monthy). (Three years)
7. Account Manager at PT. Wahana Cipta Sinatria, September 2015 – January 2016
- Looking for new client to offering our product, and maintain old client.
- Setting for schedule internal and external meeting
- Offering our product by phone and email.
- Report ( weekly and monthly )
SKILL
Language : English & Bahasa, Spoken/Oral and Written
Computer skills : (Ms.Word, Excel, Outlook, and Powerpoint), Internet, USAS (Reservation system at
Merpati), ARGA (Reservation system at Garuda Indonesia), SKYSPEED (Reservation
system at AirAsia).
Other Skills : Negotiation skill and have good communication.
QUALIFICATION AND SPECIAL ABILITY OFFERED
- Open minded person, and customer service oriented person.
- Hard worker, attractive, huge passion, and friendly
- Being a good seller in sales and marketing