Jamie Ng is a highly skilled hospitality professional with over 9 years of experience in customer service roles at casinos in Macau. He is currently an Assistant Manager of In Room Dining at Wynn Palace Cotai, where he oversees 1700 guest rooms and a team of 70 staff members. Previously, he worked at Sands Macau for over 7 years in roles of increasing responsibility, ultimately becoming Head Butler. Jamie holds a Bachelor's degree in International Hotel and Tourism Management and is fluent in English, Mandarin, Cantonese, and Malay. He has extensive training and experience with hospitality software systems and standard operating procedures.
Successful professional qualified by more than 9 years of visible achievements in the food service / hospitality industry looking for new challenges in restaurant business where my background and my experience can be applied.
Iam employee in hotel JW Marriott Marquis Dubai with an Aggressive enthusiastic and energetic self-passion for growth with these Quality like- versatile thinker; effective in developing and carrying out ideas.
Which Can be counted on to complete assignments without supervision &
Can be trusted to handle complaints diplomatically and efficiently.
Dedicated waiter with service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and 2 years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate happy. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
Successful professional qualified by more than 9 years of visible achievements in the food service / hospitality industry looking for new challenges in restaurant business where my background and my experience can be applied.
Iam employee in hotel JW Marriott Marquis Dubai with an Aggressive enthusiastic and energetic self-passion for growth with these Quality like- versatile thinker; effective in developing and carrying out ideas.
Which Can be counted on to complete assignments without supervision &
Can be trusted to handle complaints diplomatically and efficiently.
Dedicated waiter with service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and 2 years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate happy. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
Arq. Luis Lopez
Consideramos bien diseñada una vivienda de pequeño formato cuando sus dormitorios, baños, cocina, comedor y estar, tienen sus medidas humanamente aceptables y estan bien iluminados y ventilados.
Se puede considerar como una alteración por defecto, de los hábitos comportamientos involucrados en la alimentación. Las personas que lo padecen dedican la mayor parte de su tiempo a temas alimentarios y todo lo que esté relacionado con ello. La preocupación por la comida y el temor a ganar peso forman lo esencial de este trastorno
User Behaviour Modelling - Online and Offline Methods, Metrics, and ChallengesTelefonica Research
Network flows, social networking, smart devices, the Internet-of-Things. These innovations carry no deep value in themselves. Value invariably comes from understanding, obtaining accurate measurements, predicting, and controlling. This vision, however, rests on the application of machine intelligence and data mining techniques that can tackle large and diverse data collections, but also on our capacity to operationalise an interdisciplinary research in the intersection of many domains, such as statistics, signal processing, neuroscience, privacy and security, to name a few. In this talk, through the narration of my involvement in past and recent projects, I share my experience in the domain of user behaviour analysis and predictive modelling. I discuss offline and online experimental methods (and how they can be brought together), present current practices in measuring human behaviour in the online world, and highlight research challenges and opportunities that I have encountered.
Consumer Behaviour and Customer relationship management on online perchaseVijay r chari
the ppt tells about online consumer behaviour
data about internet user
c/s
social media marketing
B2B,B2G
mobile based marketing
decision making process
1. Ng Hong Kim (Jamie)!
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+853 6669 6539 nghongkim85@gmail.com !
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R. Das Arvores Do Pagode!
Lote3, BL. 1, FL 17 Flat H!
ED. One Oasis -Palm Tower!
Coloane !
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Marital status: Married (Attach in Macau)!
DOB: August 1985!
Sex: Male!
Nationality : Malaysian!
PR: Macau Resident ID !
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Highly skilled in Customer Service and service oriented with 9 years of hospitality
industry at international casino company in Macau。Able to speak fluent and write
English, Mandarin, Cantonese, and Malay. !
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Wynn Palace Cotai!
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2016 Jan- Present: In Room Dining ( Assistant Manager)!
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Oversees 1700 guest rooms and ensure the service quality and the
operations is beyond the standards.!
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Managing over 70 staffs by providing constant training (Forbes
standards), briefing , coaching and motivations from team leader,
Ordertaker, server, and bus person.!
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Support VIP service (Butlers) to ensure smooth operations with an
exceptions of high quality service to Villa and Penthouse guest.!
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Providing all various amenities across all guest rooms with special
attentions to details, such as quality, momentum of service and
trainings.!
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Managing all casino service bar area by providing Food and
Beverage to the entire floors.!
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2. Directly reports to In Room Dining director for daily revenue reports,
summary of daily guest covers, meetings for daily agendas, staffing/
manning and cost planning. !
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Menu engineering planning, cost planning, trends of ordering from
the guest, constant updating with In Room Dining executive chef on
the behaviours and the guest ordering trends.!
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Create In Room Dining handbook,PnP’s (Policies and Procedures) to
ensure the team is well aware of service sequence and service
educated.!
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Software skills: SWS (Stratton Warren System) online applications to
orders goods thru various warehouse and vendors. (Time Manager),
enable to approve the duty roaster for team member. (Opera Micros),
updating guest profile and sending traces across all departments.
updating arrival and departure VIP guest and in house guest.!
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Sands Macau Ltd!
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2007 Dec- 2015-Dec: Customer Service (Assistant Butler- Butler- Head Butler)!
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To provide supervision and ensure the operations are running
smoothly by coordinate with teams (internal- external).!
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Taking care of ISD (In Suite Dining), various type of request including
laundry, ticketing, mini bar, suite amenities and complains. Ensure the
defects of public area ,suites are well organised and maintain to the
maximum level. !
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Operate on SAP(System Applications Products) to ensure the par level of
items/ stocks are enough for the daily operations “ordering stocks from
warehouse or via procurement (internal-external)”. Monthly inventory stock
count.!
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Micros system, LAS (Leave Applications System) and Opera Software
(Guest suite info), Guest History Profile(Guest preference records). All the
softwares are been well trained to ensure the organisations are running
smoothly.!
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3. Monitor on daily revenues and suites occupancy meet the company
targets. (By motivate the employees/training to ensure a good working
environment-leads to happy customers).!
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Support the Manager on daily revenue, training, updates on hotels
occupancy and daily operations forecast.!
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SOP (Standard Operations Procedures) to keep track/update and follow
the procedures according to department requirement. Train the team to
ensure they are well polish in general knowledge and service knowledge.
Proper guidance with SOP’s Test on daily basis.!
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Achievement &Training !
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Magnum Butlers training : The core skills of excellent services, presentations, !
! ! ! serving, confidence and high leadership skills in !
! ! ! ! hospitality industries.!
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5S Kaizen training: Sort- Systematic Arrangement -Shine- Standardise- !
! ! ! ! Sustain. (Front Office). To ensure a safer place for guests
! ! ! ! and employees in an enjoyable stay and good working !
! ! ! ! environment experience.!
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HR training: ! ! Effective Briefing Skills , Essentials of Leadership, !
! ! ! ! Leading to Excellent performance management, !
! ! ! ! Lead By Example, 1 Minute Manager, Train the Trainer !
! ! ! (The above trainings are an advantage to all trainee that
! ! ! ! are able to maximise output for the organizations) ! !
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IT skills: ! ! Able to Operate both PC or Macs!
! ! ! PC: Microsoft Words, Excels, Power Point, Outlook. !
! ! ! ! Mac: Pages, Numbers, Keynote.!
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Industrial training Equatorial Cameron Highlands!
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2005 January -June 2005: Practical training in various type of departments to learn
! ! ! ! the basic principals as a whole structures of a Hotel.!
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Housekeeping: (Turn down service and basic knowledge as a
housekeeper/ Public Area/ Laundry.!
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4. Front Office: (Rooms Divisions, full fill the requirement of Hotels
Room. )!
Human Resource: (Book keeping, filing, handling employees P&C
documents and interview new candidates. )!
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Food & Beverage: (Various department , Chinese, western, lounge ,
bar and In suite dining procedures.)!
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Educations!
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2006-2007: University of KDU (Kolej Damansara University) In collaboration with !
! IMI University Switzerland !
! ! Bachelor of Arts in International Hotel and Tourism Management !
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Competence to professional body standards in Human resource
Management and personal development !
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Excellent food and beverage administrations in statistic including Menu
engineering, hygiene facts and Eco-Lab skills collaborations.!
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Transport & Tourism management skills in sustainable tourism!
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2004-2005: University of KDU (Kolej Damansara University) In collaboration with !
! IMI University Switzerland !
! ! Diploma in Hotel and Catering Management!
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F&B management: Food production theory in menu, preparations, and
organizations.!
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Human resources management: traditional and modern society on changes
in recruitment and training and turn over policies.!
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Basic language in German !
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1998-2002: ! Seri Hartamas High School(Malaysia)!
! O-level till A-Level!
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A-levels: Physics, History, Mathematics, Chemistry, English, Malay!
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Special achievements: Represent school in annual National Computer Quiz.!
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Badminton Club representatives. Photography club member.!
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