This document contains a resume for Sailesh.pnv, who has over 11 years of experience in hospitality management in the UAE and India. He is currently the Housekeeping Manager at Hyatt Place Dubai Al Rigga, where he oversees day-to-day operations and helped with the hotel's pre-opening. Prior to this role, he held positions as Assistant Housekeeping Manager and Team Leader at Hyatt Hyderabad and did an industrial training at Taj Krishna Hyderabad. He has a bachelor's degree in hotel management and is proficient in hotel property management systems and Microsoft Office.

1. Sailesh.pnv
Mobile: +971 567591968
Email: pnv_sailesh@yahoo.co.in
Skype id: pnv_sailesh
JOB OBJECTIVE
An astute & courteous Hospitality Industry professional with over 11 years of progressive
experience serving the Hospitality industry in United Arab Emirates & India in hotels with
Large room inventories.I am a self-starter, result oriented individual who takes a great deal of
personal satisfaction in taking up new challenges.
SELECTED ACCOMPLISHMENTS
 Did Pre-Opening of two Hyatt Place Hotels in Dubai.
 Was a part of Hotel Rebranding
 Achieved a High Gallup employee satisfaction score for the last two years.
 Certified Departmental trainer for Housekeeping in Hyatt.
 Certified First Aider of the Hotel.
 Had the least staff turnover in last 2 years in the organization in my leadership.
 Has been rated Exceptional performer for the year 2007-2008 at Hotel Ista Now Hyatt
Hyderabad.
 Responsible for preopening of new up comings projects of Hyatt Place Hotels in Dubai
PROFESSIONAL EXPERIENCE
Hyatt Place Dubai Al Rigga-294 Keys (First Hyatt Place in the Middle East, Best New
Business Hotel Year-2014 )
HOUSEKEEPING MANAGER (Head of the Department): Feb 2014- Till Date

2. Job Summary:
 Initially exposed to all rooms as well as public areas and residences to prepare the hotel
ready for opening in May 2014
 Handled Snagging of all the guest rooms and public areas and hand over process.
 Involved in residence set up in the hotel and prepared cleaning schedules, welcome kit
and house pack for residences.
 Set up the department with complete outsource manning and involved in ongoing
training programs.
 Completely involved in preparing “standard operating procedures” and “Policies &
Procedures “for the department in order to meet brand standards.
 Work closely with Project team in receiving the FF&E and OS&E materials as per schedule.
 Handled both projects and operations simultaneously working closely with Owning
Company for smooth hand over of the areas.
 Managing entire day to day operations including Associate Welfare, Guest handling,
Liaising with suppliers and contractors and other aspects of the department. Working
with suppliers and contractors with regards to selecting different items/services for the
hotel and making recommendations to the Assistant Hotel Manager for the final
selections.
 Interviewing candidates for different profile positions of the department and follow
through the recruitment process.
 Detailed monitoring of guest satisfaction scores from HYSAT and taking appropriate
actions depending on the guest scores and comments to ensure the department KPI
target goals are accomplished.
 Responsible for determining and controlling of costs for different cost heads of the
department P&L and also making suggestion to the Assistant Hotel Manager in planning
and making the yearly Housekeeping budgets and preparation of the Business Plan and
FF&E preparations.
 Conducting Quarterly Linen Inventory and Annual Operating Equipment Inventories for
the Hotel.
 Inspections of VIP room and random quality check on Room Attendants.
 Supervising cleaning and deep cleaning in public area.
 Training of Team Leaders / Supervisors.
 Handling guest issues and meeting up with guests for feedback on Housekeeping services.
 Working hand in hand with Laundry department to ensure smooth operations and supply
for room linen and F&B linen in the daily operations.
 Planning detail maintenance plans (monthly and yearly) for rooms and put them into
practice.
 Monthly Rostering for Team Leaders and Housekeeping Associates.
 Preparing and updating of SOP’s with par with current trends and standards.
 Induction of new associates to the department.
 Conducting yearly appraisals for Supervisors and Housekeeping Associates.
 Responsible for preopening of new up comings projects of Hyatt Place Hotels in Dubai

3. Hyatt Hyderabad( One of the Finest Business Hotels in the Hyderabad spread across 16
acres of the beautiful landscape of the Deccan coupled with the serene water-bodies, the
astounding architecture is a home to the travelers looking for the perfect retreat for business
as well as leisure travelers.)
ASSISTANT HOUSEKEEPING MANAGER: May 2011- December 2013
Job Summary
 Handling entire housekeeping Operations daily. Inspections of VIP room and random
quality check on Room Attendants.
 Training of Team Leaders / Supervisors. Handling guest issues and meeting up with
guests for feedback on Housekeeping services.
 Working hand in hand with Laundry department to ensure smooth operations and
supply for room linen and F&B linen in the daily operations. Planning detail maintenance
plans (monthly and yearly) for rooms and put them into practice.
 Assisting the Housekeeping Manager with department budgets and Profile &Loss
statements. Liaising with external contractors and suppliers in regards to different
products and supplies for the department.
 Monthly Rostering for Team Leaders and Housekeeping Associates.
 Preparing and updating of SOP’s and LSOP’s with par with current trends and standards.
 Induction of new associates to the department. Conducting yearly appraisals for
Supervisors and Housekeeping Associates.
 Preparing Job descriptions for various positions in the Housekeeping Department.
Assisting the Housekeeping Manager with the writing of Key Performance Initiative (KPI)
for the department.
 Played an integral part from Housekeeping for the Rebranding of Hotel from Ista to
Hyatt.
Hyatt Hyderabad
ASSISTANT MANAGER-HOUSEKEEPING: December 2008- April 2011
Job Summary
 Overseeing day to day functioning of the HK department.
 Working closely with Housekeeping Supervisors to ensure the upkeep and consistency in
Housekeeping services.
 Randomly checking rooms checked/cleared by supervisors. Liaison with the Chief engineer
for monthly/yearly maintenance schedules of rooms/public area.

4.  Meeting VIP’s and other guests randomly and to address guests complains.
 Preparation of training reports and month end reports.
 Sourcing out different Housekeeping items by meeting suppliers and ordering them. Assisting
the Housekeeping Manager with preparation of budgets ,cost effective processes ,profit and
loss statements for the department and preparing P&L critique reports
Hyatt Hyderabad
TEAM LEADER: July 2007 – November 2008
Job Summary
 Was a part of preopening team and was responsible for snagging and setting up of Guest
rooms.
 Supervising work on the floors, checking of rooms, floor area corridors pantries trolleys, giving
follow ups and checks back to see if they are done.
 Conducting departmental meetings, briefings and training classes.
 Individually handling different shifts as a shift in charge
 Supervising workflow in the public areas.
 Meeting guests for feedback and handling of guest complaints. Imparting orientation and
training to the new joiners of the Housekeeping Department
Taj Hotels Palaces and Resorts
GUEST SERVICE SUPERVISOR: June 2005- June 2007
PROFESSIONAL INDUSTRIAL EXPOSURE
 Underwent 24 weeks Industrial Exposure Training with the Hotel “Taj Krishna
Hyderabad” in all operational department with main emphasis in Housekeeping and
Front office.
EDUCATION
 2002-2005 Bachelor’s Degree in Hotel Management and Catering from the Osmania
University in 2005.
 2000-2002 Passed Intermediate (Higher Secondary Education from Nalanda Junior College
Hyderabad, in Math’s, Physics and Chemistry stream.

5.  1999-2000 Passed Secondary School Certificate (SSC) from Paramitha High School, Andhra
Pradesh.
COMPUTER SKILLS
 Expert in Hotel Property Management Systems – Opera, Fidelio, Micros, Birch Street, MS. Office,
Excel.
PROFESSIONAL SKILL SET
PERSONAL INFORMATION
 Date Of Birth: 9th October 1984
 Place Of Birth : Machillipatnam(Andhra Pradesh)-India
 Marital Status: Single
 Nationality: Indian
 Dubai Work Visa: UAE Residence Visa
 Languages Known: English, Hindi, and Telugu.