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GAURAV KUMAR
Present Address:
Flora Creek Hotel & Apartment
Deira, Dubai, U.A.E.
Contact Number: +971-526794847/ 056-6149074
Email: grvkumar57@gmail.com
Highly experienced professional with 6 years of experience and expertise in Housekeeping
Operations and coordination. Known in past service record as proactive and dedicated team
player & commitment to work, highly compliant in providing excellent service, responsive to
leading change and highly motivated in achieving targets.
 2 Years of U.A.E Experience as a
Housekeeping supervisor
 Can work well in stressful, high
pressure situations.
 Pre-Opening Experience
 Knowledge of Opera and Micros
Software
 Highly organized and detail-oriented.
 Resolving problems using good
judgment.
 Knowledge of Triton Software
 Knowledge of MS Office, Excel and
PowerPoint
 Got EIGHT Bravo Award from Carlson Group of Hotels.
 Got EIGHT Star of the Day from Carlson Group of Hotels.
 Got FIVE Online Guest Recognition at Flora Creek Deluxe Hotel Apartment.
 Exceptional Attention to detail
 Speed and accuracy in Room and Public Inspection
 Accurately anticipate guest as well as operational needs
 A true all-rounder is able to work cohesively with colleagues as part of a team
 Create a sense of urgency in important matters and possesses those rare positive leadership
characteristics which can inspire junior staff
PROFILE SUMMARY
STRENGTHS
AREAS OF EXPERTISE
ACHIEVEMENTS

• Currently I am working as a Housekeeping Supervisor at Flora Creek Hotel &
Apartment, Dubai, U A E., (A unit of Flora Groups of Hotel and Apartments) from
23rd Oct 2013 to till date.
• Worked as a Housekeeping Supervisor in Radisson Blu, Resort and Spa, Alibaug,
Maharastra, India (a unit of Carlson Hotels Asia Pacific) from 1st Oct 2011 to 29th of
September 2013
• Promoted as a Senior Guest Service Associate in Radisson Blu, Resort and Spa,
Alibaug, Maharastra, India worked from 1st Jan 2011 to 30th Sep 2011
• Promoted as a Guest Service Associate in Radisson Blu, Resort and Spa, Alibaug,
Maharastra, India worked from 1st July 2010 to 31st Dec 2010
• Endured as a Trainee Guest Service Associate in Radisson Blu, Resort and Spa,
Alibaug, Maharastra, India from 14th Dec 2009 to 31st June 2010
• Completed 22 weeks Industrial Training from the hotel Radisson Grand Windsor,
Jalandhar, Punjab India In all the four major departments. Specialization in
Housekeeping Department from May 2009 to September 2009
• Done Yes I Can Training Session from Carlson group of hotel by Corporate Training
Manager Mr Rajith Seth.
• Conducting briefing and debriefing with Housekeeping staff to discuss their job
functions.
• Inspection of room of a given numbers of credits according to Flora hotels standards and
ensuring a defect free room.
• Inspection of Public Area according to the hotel standard.
• Checking the room in terms of regular repairs, refurbishing, and to check appropriate
maintenance completion.
• Maintaining log book, Apartments Inventories records, room inspection checklist etc. on
daily basis.
• Preparing Monthly Departmental Training Calendar and Extra Cleaning Chart.
• Conducting Training classes for Room Associates with regards to organization's policies
and procedures, its methods of cleaning and maintenance, the location of supplies and
the layout of the facility.
• Maintaining hygienic standards by using proper cleaning product.
• Report maintenance problems.
• Managing equipment’s and supplies by taking inventory and ordering supplies to make
sure employees have what they need to perform their jobs quickly and efficiently.
• Making Duty Roster of the Staff and allocating them floor wise.
PROVEN JOB ROLE
EXPERIENCE SNAPSHOT
Professional:
Completed 3 year Bachelor Degree in Hotel Management from Society of Advanced
Management Studies (Institute of Hotel Management), Varanasi, India (session-2007-2010)
Academic:
Passed 10+2 with science stream from R.D. College Shiekhpura, Bihar, India in year 2006.
Desktop Publication Computer course (DTP) in year 2006
• Date of Birth : 17th
Nov. 1988
• Father’s Name : Mr. Chandra Kishore Prasad
• Permanent Address: Civil Court Sheikhpura, Bihar,India
• Language Known : English & Hindi
• Hobbies : Playing Cricket & Listening Music
• Passport No : J2147582
Date of Issue : 31/05/2010
Date of Expiry : 30/05/2020
I hereby declare that all the details furnished above are true to the best of my knowledge.
Yours faithfully
Gaurav Kumar
TECHNICAL PROFICIENCY
PERSONAL DETAILS
ACADEMIC CHRONICLE
DECLARATION

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Gaurav resume

  • 1. GAURAV KUMAR Present Address: Flora Creek Hotel & Apartment Deira, Dubai, U.A.E. Contact Number: +971-526794847/ 056-6149074 Email: grvkumar57@gmail.com Highly experienced professional with 6 years of experience and expertise in Housekeeping Operations and coordination. Known in past service record as proactive and dedicated team player & commitment to work, highly compliant in providing excellent service, responsive to leading change and highly motivated in achieving targets.  2 Years of U.A.E Experience as a Housekeeping supervisor  Can work well in stressful, high pressure situations.  Pre-Opening Experience  Knowledge of Opera and Micros Software  Highly organized and detail-oriented.  Resolving problems using good judgment.  Knowledge of Triton Software  Knowledge of MS Office, Excel and PowerPoint  Got EIGHT Bravo Award from Carlson Group of Hotels.  Got EIGHT Star of the Day from Carlson Group of Hotels.  Got FIVE Online Guest Recognition at Flora Creek Deluxe Hotel Apartment.  Exceptional Attention to detail  Speed and accuracy in Room and Public Inspection  Accurately anticipate guest as well as operational needs  A true all-rounder is able to work cohesively with colleagues as part of a team  Create a sense of urgency in important matters and possesses those rare positive leadership characteristics which can inspire junior staff PROFILE SUMMARY STRENGTHS AREAS OF EXPERTISE ACHIEVEMENTS
  • 2.  • Currently I am working as a Housekeeping Supervisor at Flora Creek Hotel & Apartment, Dubai, U A E., (A unit of Flora Groups of Hotel and Apartments) from 23rd Oct 2013 to till date. • Worked as a Housekeeping Supervisor in Radisson Blu, Resort and Spa, Alibaug, Maharastra, India (a unit of Carlson Hotels Asia Pacific) from 1st Oct 2011 to 29th of September 2013 • Promoted as a Senior Guest Service Associate in Radisson Blu, Resort and Spa, Alibaug, Maharastra, India worked from 1st Jan 2011 to 30th Sep 2011 • Promoted as a Guest Service Associate in Radisson Blu, Resort and Spa, Alibaug, Maharastra, India worked from 1st July 2010 to 31st Dec 2010 • Endured as a Trainee Guest Service Associate in Radisson Blu, Resort and Spa, Alibaug, Maharastra, India from 14th Dec 2009 to 31st June 2010 • Completed 22 weeks Industrial Training from the hotel Radisson Grand Windsor, Jalandhar, Punjab India In all the four major departments. Specialization in Housekeeping Department from May 2009 to September 2009 • Done Yes I Can Training Session from Carlson group of hotel by Corporate Training Manager Mr Rajith Seth. • Conducting briefing and debriefing with Housekeeping staff to discuss their job functions. • Inspection of room of a given numbers of credits according to Flora hotels standards and ensuring a defect free room. • Inspection of Public Area according to the hotel standard. • Checking the room in terms of regular repairs, refurbishing, and to check appropriate maintenance completion. • Maintaining log book, Apartments Inventories records, room inspection checklist etc. on daily basis. • Preparing Monthly Departmental Training Calendar and Extra Cleaning Chart. • Conducting Training classes for Room Associates with regards to organization's policies and procedures, its methods of cleaning and maintenance, the location of supplies and the layout of the facility. • Maintaining hygienic standards by using proper cleaning product. • Report maintenance problems. • Managing equipment’s and supplies by taking inventory and ordering supplies to make sure employees have what they need to perform their jobs quickly and efficiently. • Making Duty Roster of the Staff and allocating them floor wise. PROVEN JOB ROLE EXPERIENCE SNAPSHOT
  • 3. Professional: Completed 3 year Bachelor Degree in Hotel Management from Society of Advanced Management Studies (Institute of Hotel Management), Varanasi, India (session-2007-2010) Academic: Passed 10+2 with science stream from R.D. College Shiekhpura, Bihar, India in year 2006. Desktop Publication Computer course (DTP) in year 2006 • Date of Birth : 17th Nov. 1988 • Father’s Name : Mr. Chandra Kishore Prasad • Permanent Address: Civil Court Sheikhpura, Bihar,India • Language Known : English & Hindi • Hobbies : Playing Cricket & Listening Music • Passport No : J2147582 Date of Issue : 31/05/2010 Date of Expiry : 30/05/2020 I hereby declare that all the details furnished above are true to the best of my knowledge. Yours faithfully Gaurav Kumar TECHNICAL PROFICIENCY PERSONAL DETAILS ACADEMIC CHRONICLE DECLARATION