Karthik Resume
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A.S. Karthik is seeking a long-term opportunity with growth potential. He has over 4 years of experience in customer service and has demonstrated abilities in communication, training, managing teams, and maintaining client relationships. His past roles include working at Maersk Line, a global container shipping company, where he was responsible for customer service, quality monitoring, and preparing management reports. He is looking to utilize his expertise in people management, problem solving, and process improvement.
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- 1. A.S.Karthik No,42/20,1st,Bharathiya street Pazhavanthangal Chennai-600114 Mobile No: +91 9500194636 Email : karthiksivaprakassam@gmail.com Looking forward for a long term association & excellent growth opportunities through a mutually beneficial relationship. SYNOPSIS Overall above 4 years of experience in Service Industry (Customer Service.) A keen planner with proven abilities in devising strategies, to augment and improve business, and promote products. Demonstrated abilities in communication, training, growing & managing associates and client relationships. Monitoring the performance of team members to ensure Quality and operational targets are met. AREAS OF EXPERTISE/EXPOSURE People handling Decision making and problem solving Process re-engineering leading to savings in terms of cost, efficiency and man power Day to day client co-ordination Excellent interpersonal, managerial, team-building, analytical and presentation skills Highly skilled in performing tasks associated with shipping and receiving products Business strategy, vision, and management meetings ORGANIZATIONAL HIGHLIGHTS Maersk Line, a unit of Denmark-based A.P. Møller - Mærsk, is one of the world's leading container shipping companies. The company maintains a fleet of some 470 containerships with an overall capacity of about 1.8 million TEU (twenty-foot-equivalent units). It manages an inventory of about 1.9 million containers. In addition, the company arranges ground transportation of containerized freight through affiliate Damco. Maersk Line combines the operations of the former Maersk Sealand and Royal P&O Nedlloyd N.V. In addition, it also deals with Oil & Refiners and Retail activities. Senior Associate - Customer service (Jan 2012 to present 37-Months) Key Responsible Areas: Regular Service reviews and continuous interaction Stabilize migration as per time line Practise systematic leadership Support to other team members Quality Monitoring & Handling escalations Enhance proactive communication on service recovery Coach and mentor the team Monitor vessel arrivals, invoices and freight costs charged to clients. Preparing MIS (Management Information System) to the management Resume
- 2. Job Description Identifying and interpreting specifications given by customer in the reservation request. Consulting various tools and coordinating with other teams that work together in the process of allocating reservations on cargo ships to customers. Evaluating the nature of commodity/shipments and classifying/prioritizing high-yield business. Continually participate in quality gauging systems and update process improvements as needed. Communicating/interacting with customers directly in solving queries and modifying as per customer needs within set deadlines and service level agreements. Being proactive in anticipating customer requirements and providing first time resolution with all requests received. Processes Migrated Exports Manual and e-mail booking Export amendments Email handling Preparing Vessel schedule Achievements: Received Customer Service awards 4 times. Top performer for productivity continuously for 2 Years. Quarterly Process Excellence award received for achieving highest productivity. Involved in projects to better turn-around time and service level agreements. Adventity Associate in Customer Service(Jun2009 – March 2010) Job Title Managed all collection functions for the Credit holder. Experience in a high volume call Handling. Assisted customers with providing updated and accurate information on the status of their modifications providing billing dates and other important information. Also responsible for collecting on past due mortgages and making sure The customers understood their status. Managed accounts from 5 days to 180 days past due. In this stage of delinquency I worked on a team of 4 always creating a positive and competitive atmosphere. Extensive collection experience with late stage collections
- 3. Professional Qualification B.B.A in Gurunanak College of Arts & Science, Chennai. 2009 M.B.A in Sri Muthu kumuram Instute of Technology, Chennai, 2012 Personal Details: Male, Born on 03 Jan 1987 Nationality - Indian Languages Known - English and Tamil Hobbies - Playing food ball, Cricket & Traveling. Glad to furnish references upon request Declaration: I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief Date: Place: (A.S. Karthik)