1. MIKHAIL STAROBINETS
448 Neptune Avenue, 14K, Brooklyn, New York 11224 ~ (718) 916-1133 ~ michael.starobinets.ny@gmail.co
MANAGEMENT PROFESSIONAL
Experienced Manager in service and product-oriented industries with diversified experience in operations, project management, sales and
customer service management. Ability to effectively train, supervise and evaluate staff for higher levels of productivity and profitability.
Demonstrated leadership, planning and execution skills with a focus on process improvements.
Core competencies include:
General Management Sales Management Customer Service
Management
►Team Leadership ►Account Management ►CRM Database
►Staff Supervision ►Inside Sales / Outside Sales ►Problem Solving
►Training and Development ►B2B Sales / B2C Sales ►Upselling
►Project Management ►Lead Development ►Customer Service Policies
►Inventory Management ►Relationship Building ►Customer Needs Assessment
►RFPs ►Closing Sales ►Customer Loyalty Programs
PROFESSIONAL EXPERIENCE
Bruce Supply Corp. , New York 2011-2016
(one of the largest distributors of trade products in the new york and new jersey regions)
Sales Manager / Receiving and Government Special Projects Manager
• Oversaw sales / customer service for inside sales for company with 300 employees in New York and Brooklyn
countries.
• Supervised and trained a staff of 10 sales/service professions to improve productivity and enhance customer
satisfaction.
• Effectively managed operations, resolved problems, and directed bid and proposal management.
• Oversaw operationalizing of Hurricane Sandy response and relief projects with NYC’s Rapid Response Team,
managing over $20 million in urgent response inventory.
• Executed an inventory optimization strategy that increased productivity by 50% and drove significant cost savings
that increased profitability by 20%,
• Improved customer relations and expanded sales by 15% by systematizing and consolidating database price
listings with effective vendor management.
SENIOR SALES EXECUTIVE (2011-2013)
• Drove sales and revenue growth for plumbing, heating and electrical supplies.
• Prospected for pipe fabrication service, as well as showroom product and service portfolios.
• Managed sales activity with WDF Inc.
ABZ PLUMBING, Brooklyn, New York 2006-2010
SALES MANAGER
• Managed all aspects of sales, including marketing, deal structure, and end user/client communications.
Accountable for account management and retention for over 250 accounts.
• Developed, managed and implemented a sales program with a wholesale customer incentive approach.
• Trained and supported sales and support staff on maximizing business building opportunities and presenting the
company’s value proposition, co-selling and inventory management.
• Functioned as primary point of escalation for problem resolution of deficiencies in support.
DENTAL CONNECTION, New York, New York 2005-2006
Sales Executive/Technician
• Sold and installed dental resources in local professional offices with strong lead development and client cultivation.
AGA CAPITAL, Brooklyn, New York 2003-2005
Mortgage Broker
• Generated $1.2 million sales for residential mortgages in a short time period.
• Developed leads through cultivating relationships and field prospecting with project foremen,
owners and developments.
• Maintained strict documentation to ensure regulatory compliance.
CABLEVISION, New York, New York 2002-2003
Customer Service Representative
• Serviced customers in all facets of service and upselling.
EDUCATION / SKILLS
BS Business Management, Touro College, New York, New York
Microsoft Word and Excel