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Jordan Boyd's Resume
- 1. Jordan Boyd 618 ParkwyrthAve. • Baltimore, MD 21218 (443)695-8680 Jordanboyd6@gmail.com Summary of Qualifications ▪ Supports working in teams,very enthusiastic and outgoing when it comes to work ▪ senior level Customer Service Sales background with a proven record of success ▪ Ability to develop and manage retail revenues in soft and cold markets ▪ Knowledge of office practices and procedures ▪ Exceptional abilities in asset inventory management ▪ Ability to provide good customer service and customer retention ▪ Proven ability to prioritize and handle multiple tasks in a fast and busy work environment Education and Training Paul Laurence Dunbar High School,Baltimore, MD HS Diploma, Emergency Medical Technology, 1999 ProfessionalExpertise  Retail sales specialist  Product and service account analyst  Excellent Customer Service  Cash management and reconciliation  Types 130 WPM and excellent 10 key calculator skills  Windows and Microsoft Office Operations Employment Experience T. Rowe Price Baltimore, MD October 2015-Present Participant Service CenterRepresentative  Assisting clients with high dollar value monetary transactions daily.  Managing assets for client’s retirement investments.  Processing transactions through various proprietary software and programs within the company database PayPal Credit Baltimore, MD August 2013 – October 2015 Collections Supervisor  Collect payments on past due accounts  Record information about financial status of customers and status of collection efforts  Locate and monitor overdue accounts using computers and automated systems  Give quality customer experiences Under Armour Baltimore, MD August 2013 – April 2016 Visual Merchandiser/ SalesAssociate  Provide good customer service  Responsible for store displays, and the appearance of the mannequins  Logistics and Merchandising  Sometimes perform duties associated with Asset Protection  Load and unload freight that contains store merchandise PNC Bank Baltimore, MD March 2013 – May 2013 Financial Sales Consultant  Manage offers for residential mortgage, refinancing and equity loans  Monitor and control Daily cash reconciliation  Service customer accounts
- 2. The Calvert SchoolBaltimore,MD March 2009- March 2013 Mechanical Engineering Technician  Handle maintenance operations  Restore facilities which support the educational experience of students and staff  Operate Heavy machine apparatuses to complete repairs with 0 safety infractions or incidents  Complete campus landscaping and maintenance to enhance the learning environment for staff and students AT&T Wireless Owings Mills, MD October 2007 – March 2009 Sr. Sales Leader ▪ Assisted customers with product inquiries, assisted customers with checkout ▪ Assist customers with new activations, equipment selections, and accessories ▪ Establish customer loyalty, by providing great customer experiences and building rapport ▪ Conduct monthly reconciliation ▪ Manage daily and weekly display arrangement, so that they were aligned with company guidelines ▪ Attained 100% audit compliance in accurate inventory data T-Mobile Wireless Towson, MD August 2002- March 2005 Retail Sales Representative ▪ Produced over $1 million in revenue from new activations, contract upgrades, and accessories. ▪ Conduct Customer account analysis of contract terms and agreements ▪ Created solutions that would be beneficial for customers based on potential saving and improved usage Best Buy Towson, MD November 2000- November 2001 Senior Sales Leader ▪ Managed a team of 10 direct reports ▪ Responsible for making and posting schedules based on customer traffic and demand ▪ Review projections from historical data and advertisements ▪ Accountable for Entering accurate transactions in point of sale terminals ▪ Calculating purchase data, and collecting payments from customers