This resume is for Jordan Boyd, who has over 15 years of experience in customer service and retail sales roles. They have a proven track record of success in senior level customer service and sales positions. Their qualifications include strengths in teamwork, customer service, managing assets and revenues, and multi-tasking in fast-paced environments. Their education includes an HS diploma and emergency medical technician certification. Their employment history includes various retail, customer service, collections, and sales roles at companies such as T. Rowe Price, PayPal Credit, Under Armour, PNC Bank, AT&T Wireless, T-Mobile Wireless, and Best Buy.

1. Jordan Boyd
618 Parkwyrth Ave. • Baltimore, MD 21218
(443)695-8680
Jordanboyd6@gmail.com
Summary of Qualifications
▪ Supports working in teams,very enthusiastic and outgoing when it comes to work
▪ senior level Customer Service Sales background with a proven record of success
▪ Ability to develop and manage retail revenues in soft and cold markets
▪ Knowledge of office practices and procedures
▪ Exceptional abilities in asset inventory management
▪ Ability to provide good customer service and customer retention
▪ Proven ability to prioritize and handle multiple tasks in a fast and busy work environment
Education and Training
Paul Laurence Dunbar High School,Baltimore, MD
HS Diploma, Emergency Medical Technology, 1999
ProfessionalExpertise
 Retail sales specialist
 Product and service account analyst
 Excellent Customer Service
 Cash management and reconciliation
 Types 130 WPM and excellent 10 key calculator skills
 Windows and Microsoft Office Operations
Employment Experience
T. Rowe Price Baltimore, MD October 2015-Present
Participant Service CenterRepresentative
 Assisting clients with high dollar value monetary transactions daily.
 Managing assets for client’s retirement investments.
 Processing transactions through various proprietary software and programs within the company database
PayPal Credit Baltimore, MD August 2013 – October 2015
Collections Supervisor
 Collect payments on past due accounts
 Record information about financial status of customers and status of collection efforts
 Locate and monitor overdue accounts using computers and automated systems
 Give quality customer experiences
Under Armour Baltimore, MD August 2013 – April 2016
Visual Merchandiser/ SalesAssociate
 Provide good customer service
 Responsible for store displays, and the appearance of the mannequins
 Logistics and Merchandising
 Sometimes perform duties associated with Asset Protection
 Load and unload freight that contains store merchandise
PNC Bank Baltimore, MD March 2013 – May 2013
Financial Sales Consultant
 Manage offers for residential mortgage, refinancing and equity loans
 Monitor and control Daily cash reconciliation
 Service customer accounts

2. The Calvert School Baltimore,MD March 2009- March 2013
Mechanical Engineering Technician
 Handle maintenance operations
 Restore facilities which support the educational experience of students and staff
 Operate Heavy machine apparatuses to complete repairs with 0 safety infractions or incidents
 Complete campus landscaping and maintenance to enhance the learning environment for staff and students
AT&T Wireless Owings Mills, MD October 2007 – March 2009
Sr. Sales Leader
▪ Assisted customers with product inquiries, assisted customers with checkout
▪ Assist customers with new activations, equipment selections, and accessories
▪ Establish customer loyalty, by providing great customer experiences and building rapport
▪ Conduct monthly reconciliation
▪ Manage daily and weekly display arrangement, so that they were aligned with company guidelines
▪ Attained 100% audit compliance in accurate inventory data
T-Mobile Wireless Towson, MD August 2002- March 2005
Retail Sales Representative
▪ Produced over $1 million in revenue from new activations, contract upgrades, and accessories.
▪ Conduct Customer account analysis of contract terms and agreements
▪ Created solutions that would be beneficial for customers based on potential saving and improved usage
Best Buy Towson, MD November 2000- November 2001
Senior Sales Leader
▪ Managed a team of 10 direct reports
▪ Responsible for making and posting schedules based on customer traffic and demand
▪ Review projections from historical data and advertisements
▪ Accountable for Entering accurate transactions in point of sale terminals
▪ Calculating purchase data, and collecting payments from customers