Robert Cousler has over 20 years of experience in sales and customer service roles. He is currently a Sales Manager at Mile One Group where he manages a high-volume sales department and oversees 15 sales consultants. Prior to this role, he held several sales management positions where he was responsible for achieving sales objectives, hiring and training staff, and growing sales year over year. Cousler has a proven track record of exceeding sales goals and providing exemplary customer service.

1. Robert J. Cousler
652 Carleton Trail
Bel Air, MD 21014
(443)752-3313
Summary of Qualifications
Over 20 years of combined experience in Sales and Customer Service businesses, with a focus on
revenue growth. Self-starter, effective working as an individual and in groups, while adapting to changes
and challenges with a positive attitude.
 Account Sales Executive – Upsell and maintain client relationships on existing accounts while
establishing new sales accounts and expanding sales territory
 Customer Focus - Respond to service failures and negotiate contractual obligations
 Sales Management – Hire, train and develop sales professionals, and consult customers
 Quality Assurance - Manage the Quality Assurance of accountability for P & L actual versus
budget of retail operations
Work History and Related Experience
Mile One Group
Sales Manager – R & H Toyota
2015-current Owings Mills, MD
Manage High Volume Sales Department
 Responsible for achieving sales objectives set by both Toyota and Mile One
 Oversee and mentor department of 15 plus sales consultants
 Excel at structuring and closing deals for sales consultants
 Toyota Manufacturer Certified Sales Manger
Thompson Automotive
Sales Manager –Hyundai/Mazda
2012-2015 Baltimore, MD
Managed department for all online prospects
 Responsible for responding and closing all incoming online prospects
 Utilized skills to create more opportunities for prospects
 Responsible for year over year growth of internet leads and sales
 Took on additional responsibilities to keep store running smoothly when another manager
faced unexpected health issues
Autotrader Group
Product Specialist –vAuto
2011-2012 Mid-Atlantic
Managed territory in MD, VA, DC, and DE
 Sold the vAuto Inventory Management Software to auto dealerships
 Responsible for cold calling and using existing relationships with Autotrader.com to
expand customer base

2. Advertising Consultant-Autotrader.com
2008 - 2011 Baltimore, MD
Managed territory of 25 to 30 auto dealerships
 Sold online advertising to new clients, and upsold, maintained, and serviced existing
accounts
 Grew territory year over year
Schaefer& Strohminger
Sales Manager
2002 – 2008 Bel Air, MD
Consistently exceeded monthly sales goals based on Manufacturer’s objectives
Managed a sales and support staff of 14-16 employees
 Hired, trained and developed sales consultants
 Created sales objectives for consultants to exceed both company
and manufacturer’s objectives
 Excelled at “closing the deal” for sales consultants
 Recognized for exemplary customer service ratings
 Promoted from sales consultant to sales manager in 14 month
 Top salesman of the month for 9 months, never finished lower
than third
 Manufacturer Certified Sales Manager in both Mazda and Dodge
CVS Pharmacy
Store Manager
1996 – 2002 Baltimore, MD
Managed day to day operations of a single point location
 Maintained high standards of customer service through employees
 Responsible and accountable for P & L actual versus budget of retail operations
 Increased net sales year over year
 Maintained proper levels of inventory
 Interviewed, hired, trained and developed staff
 Successful at promoting from within when filing lower level management positions
 Began as Assistant Manager and was promoted to Store Manager in less than a year
Education
Towson University, 1990-1993 Business Management
Community College of Baltimore, 1988-1990 Associate of Arts Business Management