In my present capacity as Human Resource and Admin Officer, my key responsibilities are:
• Implement HR program and policies
• Analyze cost alternatives and benefit options for providing employee benefits
• Ensure 100% compliance with employee-related regulations and laws
• Assist in hiring by screening and interviewing candidates
• Oversee management of employee-related inquiries
• Implement employee recognition programs
• Maintain smooth Intra- and interdepartmental workflow by cooperating with co-workers
• Listening to HR-related issues and concerns of employees and bringing these concerns to the notice of the Directors.
• Adept in various Performance Management Systems, ERP, and Attention Tracking System
In my present capacity as Human Resource and Admin Officer, my key responsibilities are:
• Implement HR program and policies
• Analyze cost alternatives and benefit options for providing employee benefits
• Ensure 100% compliance with employee-related regulations and laws
• Assist in hiring by screening and interviewing candidates
• Oversee management of employee-related inquiries
• Implement employee recognition programs
• Maintain smooth Intra- and interdepartmental workflow by cooperating with co-workers
• Listening to HR-related issues and concerns of employees and bringing these concerns to the notice of the Directors.
• Adept in various Performance Management Systems, ERP, and Attention Tracking System
The presentation is about 23 Consultancy LLC and the employer branding services offered by the company.
23 Consultancy LLC is a management consulting company based in San Diego, California. We focus on delivering reliable, scalable, affordable, and sustainable employer branding services.
The solutions offered range from end-to-end employer branding consulting to workshops, training programs, audits, brand activation, and fully customized projects.
Creating a cohesive career progression model Roy Mark
The 'jigsaw' pieces required to enable the creation of a cohesive and controlled career framework, with this example focused on the Contact Centre sector.
Managing a 48 FTE inbound sales and 12 FTE outbound operation dealing with over 10 main products, strategic planning, creating operational efficiencies, liaison between marketing, work force management, HR and other internal departments, coaching and developing team managers.
Plutôt que d’aller chercher de la sous-traitance à l’autre bout de la France... ou à l’autre bout de l’Europe,
il y a peut-être à côté de chez vous une entreprise qui fabrique ce que vous cherchez !
The presentation is about 23 Consultancy LLC and the employer branding services offered by the company.
23 Consultancy LLC is a management consulting company based in San Diego, California. We focus on delivering reliable, scalable, affordable, and sustainable employer branding services.
The solutions offered range from end-to-end employer branding consulting to workshops, training programs, audits, brand activation, and fully customized projects.
Creating a cohesive career progression model Roy Mark
The 'jigsaw' pieces required to enable the creation of a cohesive and controlled career framework, with this example focused on the Contact Centre sector.
Managing a 48 FTE inbound sales and 12 FTE outbound operation dealing with over 10 main products, strategic planning, creating operational efficiencies, liaison between marketing, work force management, HR and other internal departments, coaching and developing team managers.
Plutôt que d’aller chercher de la sous-traitance à l’autre bout de la France... ou à l’autre bout de l’Europe,
il y a peut-être à côté de chez vous une entreprise qui fabrique ce que vous cherchez !
The design of a signal conditioning & acquisition elements of a chopped b...eSAT Journals
Abstract This paper presents the design of signal conditioning and acquisition elements of a chopped broadband radiation pyrometer. This instrument is capable of measuring temperature between 900oC and 1200oC. This work aims at solving the problem of measuring hot objects with a thermometer. The radiation pyrometer is a non-contact temperature sensor that infers the temperature of an object by detecting its naturally emitted thermal radiation. It collects the visible and infrared energy and focuses it on a detector. The detector used in this device is a thermal sensor. It receives heat energy reflected from a mirror inclined at 45o to the incident signal from the hot object. The design achieved the following: temperature range measured, from 900℃ to 1200℃; the calibrated instrument is fairly linear with a tolerable non-linearity of 3.6%, with the sensitivity of 0.014푉℃−1; the resolution was quite very small as such it can easily detect the slightest change at its input; the rotating shutter was configured to supply the chopped signal; it operates at a frequency of 50Hz that is lower than the system frequency of 200Hz; the data acquisition system was able to capture data at a periodic time of 0.02 second and below, the system operates within the specified sampling range thus, satisfying Nyquist criteria. The signal so received by the detector is translated to a human readable form and sent to a display. Keywords:- Broadband Radiation Pyrometer, Temperature Sensor, Instrument, Chopped and Detector.
Instant Opinion Events provides event organizers with an innovative new delegate engagement platform that can generate additional revenue.
Re-inventing the Q&A session.
STRUMENTI E TECNOLOGIE EVOLUTE PER UN MARKETING COMPORTAMENTALEE CROSS-CANALEPaolo Maioli
come la tecnologia sul punto vendita consenta oggi di fornire esperienze e contenuti personalizzati, arrivando ad un profilo utente/consumatore aumentato e multi canale
An optical pyrometer consists basically of an optical system and a power supply.
The optical system includes a microscope, a calibrated lamp and a narrow band Wave filter, all arranged so that the test body and the standard light source can be viewed simultaneously.
The power supply provides an adjustable current to the lamp filament.
Optical pyrometry is based on the fact that the spectral radiance from an incandescent body is a function of its temperature.
For black body radiation, the well-known curves of Plank’s equation describe the energy distribution as a function of temperature and wavelength.
If a non-black body is being viewed ,however, its emissivity ,which is a function of wavelength and temperature, must be taken into consideration.
In general, to obtain the temperature of a test body, the intensity of its radiation at a particular wavelength is compared with that of a standard light source.
The accuracy of a temperature determination by the single-color optical pyrometer just discussed is based on black body furnace sightings or on known emissivities.
A two-color pyrometer, on the other band, is used in an attempt to avoid the need for emissivity corrections.
The principle of operation is that energy radiated at one color increases with temperature at a different rate from that at another color.
The ratio of radiance at two different effective wavelengths is used to deduce the temperature. The two-color temperature will equal the actual temperature whenever the emissivity at the two wavelengths is the same. Unfortunately this is seldom true. All that can be said is that when the emissivity does not change rapidly with wavelength, the two-color temperature may be closer to the actual temperature than the single-color brightness temperature.
If the emissivity change with wavelength is large, however, the converse is true. Kostkowski of the NBS indicates that, in any case, the two-color pyrometer is less precise than the single-color optical pyrometer.
Power shovel is a bucket equipped constuction equipment used for excavating and transporting all classes of earth (except solicd rocks without prior loosening) to nearby trucks or other hauling equipments.
I have proven my ability to effectively manage in a fast paced environment. I strongly believe having more than 10 years management experience has equipped me with skills to increase sales, grow customer base and coach up or coach out. I can demonstrated the ability to work ethically, efficiently, manage time, implement operational effectiveness, and build a team that will enhance the work environment.
10 years’ experience with, over 7 years performed at sales and management levels in Retail, Telecommunications, IT, Insurance and food & beverage industries. Currently working with Old Navy (Gap Inc.), as Sr. Business and Operations Manager. Having experience in Human Resources including Recruitment, screening, implementation of Training programs, coaching and motivation of staff. Shared responsibility for key HR functions, including: Employee Relations, Succession Planning and Background Investigations.
1. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Anuradha Bhardwaj▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
anumit.bhardwaj@gmail.com Mobile: 0-9866640493
CARRIER OBJECTIVE
Driven to achieve desired results in a culture of continuous improvement. Strong will to work independently in an environment
of change, challenge, multile deadlines and priorities. Have extensive experience of Business operational matters and is
passionateabout supportingindividulas and business to excell.
BUSINESS DEVELOPMENTATTRIBUTES
Results oriented professionalwith exposure to collections and sales with the ability to leverage skills and capabilities in the
given environment.
Establising and implementing goals and objectives
Decision making in a pressured environment
Sharing knowlede and expertise in a highly professional manner
Proven success in leading teams, enhancing customer experience and meeting business objectives.
Successful in having a motivated workforce by inducing team engagement activities in the department.
Result oriented analytical skills with the ability to analyse and interpret information and use it for thesuccess of the team.
INTERNATIONAL WORKEXPERIENCE ( Oct’15– Dec’15)
Worked at HSBC Singapore for a span of 3 months (Oct’15 to Dec’15) in the capacity of AVP- Operations supportingtheCredit Risk teams.
Recommended and implemented changes to performance management
Disciplined teams on Work Force Management system – schedule adherance
Analysed workforce capabilities and drafted plans for upskilling using various coaching techniques
Implemented various audits for compliance and enhanced Customer Experience
Drafted and rolled out peoplemanagement activities for motivated workforce
Successfully increased productivity and effeciency of the workforce
PROJECTS & MIGRATIONS
Have been part of Customer Engagement Model (CEM) project from India along with the global group. Rolled out CEM in amongst the
identified employee group and prepared an maintained theprogress on various excell trackers to check on the success rate. The project
aimed at improving customer experience while managing credit risk in themiddle east.
2. Migrated Premier Collections from Dubai (Middle East) and the team went BAU (business as usual) witin a span of 1 month. Was proactive
in drafting the Process Noteand additional policies required smooth functioning of the Premier business. Prepared the quality guidelines for
assessing thework of the Premier team.
PROFESSIONL EXPERIENCE ( Nov2015 - till date)
1. HSBC – HDPI (VIZAG)
Employed with HSBC – HDPI Vizag, since Nov 2005 and July 2008 as Assistant Manager Operations for Credit Risk
Portfolio (Card and Retail & Premier Services). Responsible for meeting all statutory and mandatory requirements
associated with operations and for working within theframework of the company’s core values as well as promoting its
ethics and mission statement.
Proven track record of achieving and managing a team to exceedtargets.
Always ensured to have transformational conversations individually with theteam members to unleash their
greatest motivations on the job. This had helped not only to maintain a motivated workforce but meet the
business objectives month on month.
Ability to engage and influence stakeholders.
Proven succesful in stakeholder management – both internal and external. Ensured team members are involved
in any recommended changes i.e. performance, policies, rewards, etc to incerase their level of involvement and
importance. Open communication and continious engagement with the business partners helped in not just
increasing credibility but also in influencing them for any business related changes.
Training up newand existing staff as required
MOScertified in skilling staff for successful business and efficient workforce. Instrumental in coaching team
members on a daily basis based on therequired skill for better customer experince , better work safety practices
and productivity improvements.Work closely with the central team to devise production reports on time timely
basis for the staff to keep a check on their performance and department as a whole against the set PLA’s.
Piloted CEM (Customer Engagement Model) and was successful in implementation. Deliver sessions on
upskiling employees for improved performance and self development.
Introducing new policies andprocedures
Being a lead for “Face of the customer” had the platformto lead theglobal group (Cairo, Hyderabad, China,
Malaysia, Phillipines, Australia) and directly interact with business partners and discuss the relevance of the
existing policies and procedures in thecurrent scenario. With positiveand continous interaction was able to
change 13 policies and procedures for better business sense.
3. Managing change to meet business requirements.
Effectively managed change by gaining buy in for the changes from theteams. Involved the staff in the design
and implementation of thechange as much as possibleas it would help in having peopleready to adapt to the
changes. Always communicated openly and tranparently about thedevelopments about thechanges business
has been working on to ensure staff as aware and ready for it.
Maintaining & developing good employee relations.
Manage a diverse group of 19 CSE’s and a Supervisor ,overshadowing an assistant manger by establishing a
relaxed environment where everyone can share their opinions and views. Delegate work to team members who
aspire to grow so as to motivate and help them improve their skills.
Ability to plan, organise and prioritise workload.
Hands on experience in prioritizing and scheduling high priority activities so as to process and synthesize
information within the given time. This helps in preserving time for contingencies like meetings with the
business area, management meetings and also for supportingunderperformers with extra coaching. Worked on
Capacity planning and forecasting of resources to ensure smooth functioning of the business and also to achieve
organizational objectives.
Excellent attention to detail.
Ability to visualize, gather information, articulate, analyze, solve complex problems, and make decisions. This
helps to keep productivity and other areas of workforce function smoothly. Responsiblefor drafting
performance ratings for all the employees in thedepartment basis the complete years performance and calibrate
the same with theentire management including the higher management for consensus.
Strong skills in the areas of communication andpeople management.
Ensure high level of motivation exists in thecollection workshop on a daily basis using various strategies. Fun
activities, team outings and recognizing individuals with outstanding performance at various platforms. Have
regular meetings with agents to check if complaints or grievances exist
Compliance and regulations (including Sanctions & PVC’s):
Ensure agents work on their collection strategies within in the compliance and procedural standards. Keep a close
check on their working procedures to ensure there are no regulatory violations. Working closely with the
compliance team from business area to effectively handle sanctions realted customers and also Potentially
vulnerable customers.
2. ACUSERV Pvt. Ltd
ACUSERV Pvt Ltd was a third party call centre dealing with sales of different products and services by creating a Value
Proposition for U.S. based customers.
4. Worked in the sales portfolio of online yellow pages and mortgages for U.S. based customers with a track record of being the
best salesman in thedepartment.
Handled themortgages team and was instrumental in increasing the sales comparatively.
Worked closely with the loan approvers to ensure proper closing of the mortgage sale.
EDUCATION AND PROJECT
Post Graduate Diploma in Business Management with speciazation in Marketing and Human Resource Management.
AICTE, New Delhi
Bachelors in Commerce.
Andhra University
Intermediate from S. E.Rly School , Kharagpur (W.B)
ISC, New Delhi
10th
from St. Agnes Convent , Kharagpur (W.B)
ICSE, New Delhi
Worked on a project based on Consumer Preferences for GCMMF (Gujrat Co-operative Milk Marketing Federation) on Amul
products.
AWARDS and ACHIEVEMENTS
Provided opportunity for overseas assignment – Singapore for a period of 3 months in 2015.
Nominated for Business Leader award 2014 – 2015.
Finalist of elite 100 Club for HSBC group in 2010.
Bagged Team of the month award five times in the year 2010 and thrice in the year 2011(Q1).
Awarded AMO Super Star four times in the year 2013-14 and also thrice in 2015 and in April 2016.
Team of the quarter (Q1& Q4) 2010
PROFICIENCY IN LANGUAGES:
Proficient with the business language - English
Hindi, Telugu and Bengali.
INTERESTS:
Travelling to new places.
Listening to music.
Interacting with people.
5. Additional Information:
Date of Birth : April 4th
Address: Ganesh Nivas, Flat # B3, Akkayapalem, Vishakhapatnam.
Declaration:
I hereby declare that the above information provided is correct and true to the best of my knowledge.
Place: Vishakhapatnam ( Anuradha Bhardwaj)