This document contains the resume of Sandhya Suresh, who has over 18 years of experience in human resources, training and development, recruitment, and customer service. She currently works as a Senior Executive of Learning and Development and Business Development at DIBM Training & Consultancy. Previously, she held roles in training, marketing, customer relations and administration at ETA-ASCON Star Group. She has expertise in areas such as competency mapping, training delivery, policy design, and budgeting. She holds certifications in HR management, labor law, and other topics.

1. SANDHYA
SURESH
 +971 50 764 7499
 sandhyasuresh@hotmail.com
PROFESSIONAL SYNOPSIS
Human Resource Professional with 18+ years of comprehensive experience in Training and
Development , Employee Relations, Organizational Development, Recruitment, Administration
Marketing & Customer Service. Proven experience in collaborating with senior management to
conduct Human Resources strategic planning in order to support and accomplish corporate goals.
Excellent ability to address and implement strategic plan for talent acquisition, organizational
orientation and competency mapping. Proven Ability to support & sustain a positive work
environment that fosters team performance with strong communication; relationship management
skills.
Expertise in
 Orientation/Induction  Training & development  Competency mapping &
development
 Operations Management  Policy design & Administration  Budgeting
 Training Effectiveness
 Recruitment
 Service Delivery
 Customer Service
 Training Delivery
 Marketing
Value Proposition
 Versatile in Training, Recruitment HR, Admin & Customer Relationship Management.
 Familiar in Marketing Management as a Product or Service.
 Analyze the Customer raw data into valuable information.
 End to End Knowledge of Training & Development.
CAREER HIGHLIGHTS
Since Nov 14 to Till Date
DIBM TRAINING & CONSULTA NCY
Strategic & Consulting arm of Majestic Labors Supply Services
Senior Executive – Learning & Development & Business Development
Comprehensive employee Development by freezing on the organizational competency (training)
framework, Developmental Performance Management for individuals, Learning Technology
(including Learning Management System) and Induction for the new joiners at all levels.
Leading a team, handling Training, Recruitment, HR, Admin & Customer requirements.
 Converting the training department into a revenue centre by enabling billing through Marketing
training programs for external organizations
 Manage Induction programs for various levels in the organization across globe
 Manage Campus, off Campus and B schools Induction Batches for the organization
 Responsible for the Monthly Training Calendar and its execution across the region
 Collating training metrics and analysing the effectiveness and calculate on ROI
 Responsible for the Training Team Dashboard and MIS
 Prepare strategic training plan and Business Plan for the financial year
 Tracking, monitoring, and controlling cash outflow and Budgeting for Training Team
 Organizing and Managing Behavioral and Project Management Programs (PMP) across the
region
 Identify training needs for associates and consolidate and analyse the needs into different
categories
 SPOC for the internal and external audits faced by T& D Team

2.  Day-to-day analysis of training events and its measurement as per SLA
 Identify Master training plan and organizing different programs
 Identification of internal trainers within organization and external training organizations to
impart identified training
 Training Infrastructure arrangements
 Responsible for Fresher’s and Management Induction and successfully trained and billed more
than 1000 associates
 Managing Vendor Coordination, Database maintenance, Status Reporting, Logistics
Management and Team Management
 Incharge of special initiatives such as Customer Delight programs for corporates,
Communication Program for Developers
Recruitment
 Experience in hiring/recruitment of Junior & Middle level staff using cost effective sourcing mix,
including the use of online portals like LinkedIn, Social Media, Networking Leads, Employee
referrals, Internal Job posting, Internal data base, agencies & other sourcing channel.
 Scout, acquire and retain talent appropriate for current vacancies across UAE, Research and
recommend new sources for active and passive candidate recruiting
 Manage hiring requirements by partnering with external services.
 Scheduling & conducting telephonic & face-to-face interviews.
 Follow up with candidates till joining
 Coordinate with clients
 Conducting end to end hiring activity
 Formulation of on boarding processes & driving employee life cycle - training & appraisals of
employees
 Handle exit formalities of employees
 Maintaining recruitment MIS
Since Mar 98 to Nov 14
ETA-ASCON STAR GROUP – CORPORATE HRD DIVISION
Senior Executive – Learning & Development & Customer Relations
Training & Event Management (Internal)
 Plan & Execute training requirements as identified through
o Panels (Probation, Promotion, Salary Revision)
o Performance Appraisals (training need is identified by immediate superiors
o Divisional Requests through e-mail/phone/fax etc.
 Capture the Training need in the system
 Prepare the Annual & Monthly Calendar & organize the program as planned
 Look for faculty through known resources & from eminent institutions
 Negotiate payment with the faculty
 Follow up through phone with employees for confirmation for their presence in the program &
to give reminder calls on the day of program
 Capture the attendance of the employee who has attended the training program & close their
training need identification
 Capture the feedback given by the employee & assess the faculty performance
 Assess the effectiveness of every employee at the end of the session by adapting effective
procedures
 Prepare weekly & monthly reports to achieve the objectives
Training, Marketing & Training Co-ordination (External)
 Map out training plans, design, deliver & develop training programs
 Prepare Annual & Monthly Calendar; to organize the program as planned, source the
appropriate faculty, evaluate effectiveness of the Training.
 Tele-market Training programs ranges of Soft Skills, Management Development programs &
Technical programs.
 Submit quotations & proposals in line with the Client requirements.
 Meet with clients as per the client/company requirements

3.  Provide support in sourcing faculties through known resources & eminent Institutions
 Provide support in sourcing venue & coordinate to ensure service objectives were met
 Expand customer base through various effective techniques
 Follow up with customers for regular improvement of business requirements.
 Capture the feedback given by customers & assess the faculty performance & identify the
opportunities for improvement.
 Prepare weekly & monthly reports to achieve the objectives.
Additional Responsibilities
 HR & Admin
 Customer Service
 Customer Satisfaction Survey
 Library Management
CERTIFICATIONS
 HR Management
 UAE labor Law
 Train the Trainer
 Training Need Analysis
 Decision Making
 Advanced Excel
ACADEMICS CREDENTIALS
 Master of Arts in English Literature, Madurai Kamaraj University, Wisdom Institute,
Dubai, UAE
 Bachelor of Arts in English Literature, Madras University, Chennai, India
 Praveen Hindi, Dakshin Bharat Hindi Prachar Sabha, Chennai, India
 Bachelor of Education in Hindi, Allahabad University, Chennai, India
 ADCA, Chennai, India
SOFT SKILLS FACLITA TION
Have Facilitated the below soft skills topics training to the Entry level till Middle management levels.
 Communication Skills  Spoken English  Spoken Hindi
 Telephone Etiquette  Customer Service  MS Office
PERSONAL DETAILS
Date of Birth : 7th April 1978
Languages Known : English, Hindi, Tamil & Telugu
Maritaal Status : Married
Visa Details : Husband Sponsor
Declaration:
I assure you that all the information furnished above are true & correct to the best of my belief &
knowledge.
Yours Sincerely,
Sandhya Suresh