Pawan Zutshi is a senior management professional with over 16 years of experience in business development, sales, marketing, and operations management in the tire and insurance industries. He is currently the Branch Manager for HDFC Ergo GIC Ltd in Chandigarh. Previously he held roles like Area Sales Manager and Area Coordinator for HDFC Ergo and ICICI Lombard. He has a strong track record of achieving sales targets and business growth. Zutshi has expertise in strategic planning, customer management, team leadership, and business operations.

1. PAWAN ZUTSHI
Address: Flat No. 54, 2nd
Floor, VIP Penta Homes, Zirakpur - Mohali
Telephone: +91 9501037100; +91 191 2480524 | E-mail: pawanzutshi08@gmail.com; pawanz2001@yahoo.com
Senior Management | Regional Head | Insurance Industry | Deliverables of Business Parameters
PROFESSIONAL SYNOPSIS
 A dynamic professional with over 16 years of rich experience in Business Development, Branch Operations,
Sales & Marketing, Customer Management, Team Management and Channel Management in Tyre &
Insurance industries.
 A PG Diploma in Business Management (Marketing); presently associated with HDFC Ergo GIC Ltd working as
Branch Manager (Chandigarh)
 Proficient in handling clients and applying leadership skills, planning and executing.
 Strong analytical, decision making and supervisory skills with administrative capabilities and intellectual
potential to meet set objectives.
 Extensive experience with systems & good understanding of critical business drivers in the market.
 Experience in mentoring team members towards improving bottom-line growth & meeting top-line goals.
 Highly successful in building relationships with clients & upper level decision makers.
 Effective communicator with relationship management skills & ability to relate to people at all levels.
 Languages known English, Hindi and Punjabi.
 Adept in:
Leadership & team management Strategic planning & execution Business development
Analytical & planning skills Operations management Channel management
Resource management Coordination & time management Training & development
CAREER PATH
HDFC Ergo GIC Ltd
Branch Manager -Chandigarh May 2015 till Date
Area Sales Manager for Bancassurance Motor Jul 2009 till May 2015
(Handling Chandigarh,Punjab,Haryana and Himachal for Banassurance Vertical)
ICICI Lombard GIC Ltd, Chandigarh – Amritsar
Area Coordinator May 2006 – Jul 2009
Apollo Tyres Ltd, Punjab - Jammu Jan 2001 – Apr 2006
District Manager - Branch Manager
KEY CONTRIBUTIONS & APPRECIATIONS
 In HDFC Ergo GIC Ltd currently managing business development for Chandigarh location. Prior to this handling
business for Bancassurance Vertical for Chandigarh, Haryana, Himachal Pradesh and Punjab Location.
 At ICICI Lombard initially took care of Retention business. Later Handled team of Cross Sell Managers, Direct
Team, Agency Team and Retention Team.
 Started career with Apollo Tyres and reached to the level of District Manager; handling business of INR 1 crore
per month and managed team of Senior Sales Executives, Marketing Sales Executives and Executives. Achieved
No. 1 position in the territory vis- a-vis competition.
 Received appreciation from Senior Management in HDFC Ergo for implementing and taking initiatives for better
working on renewals before hand for better penetration and results, 2012.
 Received appreciation for bringing business to good volumes and at respectable level at Karnal location with
the help of a single trainee.
 Received incentive by winning Employee Scheme in Molan Lave at Apollo Tyres Ltd.
 Went on company sponsored trip abroad for achieving targets.
 Received the Best District selling award in Gold Series Segment, 2005 - 2006.
KEY PERFORMANCE AREAS
Business Development
 Leading business development for estimation of future prospect business.
 Overseeing after sales and service for the clients.
 Continuously contributing to the top-line and bottom-line of the organization.
 Supporting business development in winning large business engagements and growing existing accounts.
 Engaging & influencing management by proposing well conceived range of business and solutions.

2.  Driving revenue growth in key business areas and customers (new customer acquisitions and revenue growth
from existing customers).
Strategic implementation
 Formulating and implementation of short-term and long-term strategies.
 Performing customer wise strategy analysis for their needs & solutions and offering the systems and products best
suitable.
 Devising strategies to augment business, streamline distribution networks, promote products for business
excellence.
Operations & Processes
 Implementing processes to make the organisation customer focused, service driven and preferred provider to
customer.
 Coordinating between various operations group to provide timely service to the customers and ensuring the
strict adherence of time management within the team.
 Making suitable systems to help reduce operating cost and increase the bottom line.
 Managing systems and also suggesting alternate systems available and their financial impacts.
 Achieving planned growth through budgeting and ensuring achievement of budgeted sales & profit.
Customer & Channel Management
 Analysing customer with respect to sales and planning the retention strategy
 Mapping client’s requirements & providing expert advisory services pertaining to selection of the product.
 Building and maintaining healthy business relations with major clients, ensuring customer satisfaction by
achieving delivery & service quality norms.
 Coordinating with the channel partners, identifying and discussing the issues with them relating to the growth of
business and long term benefits.
Team Management
 Leading & managing team and ensuring clarity of business objectives among team members.
 Tracking individual and business performance and sharing with the management.
 Guiding and mentoring team members to ensure optimum efficiency.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high
performance amongst team members.
 Imparting product training and product support to the sales team including DSA’s and the Bank RM’s and the
BDR’s.
KEY WORKSHOPS/COURSES - ATTENDED
 Skills of Planning & Organizing - Essentials for Professional & Personal Excellence.
 Problem Solving Skills - Workshop for Achieving Your Goals More Easily.
 Negotiation Skills.
 Business Communication Skills.
 Managing Change.
EDUCATION
NORTHERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT (NIILM), New Delhi
Post Graduate Diploma in Business Management - Marketing, 2000
SPMR COLLEGE OF COMMERCE, Jammu University
Bachelor of Commerce, 1994
 Completed Full time Swift Course from NIIT.
OTHER ACHIEVEMENTS
 Played Inter College Cricket Thrice (1994 - 1997).
 Participated in Inter-Badminton Championship.
 Stood 2nd twice in District Debate Competition (Jammu).
OTHER DETAILS
 Permanent Address: 24 Apna Vihar Kunjwani - 10, Jammu, (J&K) | Tel: +91 191 2480524
 References: Available on request.